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Microsoft OneDrive OverviewUNIXBusinessApplication

Microsoft OneDrive is #2 ranked solution in top Content Collaboration Platforms. IT Central Station users give Microsoft OneDrive an average rating of 8 out of 10. Microsoft OneDrive is most commonly compared to Box:Microsoft OneDrive vs Box. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.
What is Microsoft OneDrive?

Microsoft OneDrive for Business gives you online storage that works seamlessly with the tools you use every day to create, communicate, and collaborate from your PC/Mac or your iOS, Android, or Windows device.

Microsoft OneDrive was previously known as MS OneDrive.

Microsoft OneDrive Buyer's Guide

Download the Microsoft OneDrive Buyer's Guide including reviews and more. Updated: November 2021

Microsoft OneDrive Customers

Chevron, Accenture, Booz Allen Hamilton, DBS, Nestle, Lowe's, MGM Resorts, Textron, MGM Resorts

Microsoft OneDrive Video

Pricing Advice

What users are saying about Microsoft OneDrive pricing:
  • "It is free if you are using Office 365, and you get a terabyte of storage with your account."
  • "OneDrive comes with Microsoft 365 so it is just an added part of that package."
  • "We pay a lot for the Enterprise version, but it is a premium service."

Microsoft OneDrive Reviews

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AN
Implementation Specialist - Application Solutions at a music company with 1,001-5,000 employees
Real User
Top 5
Collaboration and sharing that is experiencing growing pains as it comes into its own

Pros and Cons

  • "It is well integrated with other Microsoft products."
  • "It is free if you use Microsoft Office 365."
  • "There are not enough ways to assign permissions to shared folders and files."
  • "The technical support is really very bad."
  • "Performance is an issue when sharing a large number of files in a single folder."
  • "No one gets an alert when files are deleted."

What is our primary use case?

Our primary use case is having it as our primary sharing and collaboration tool.  

Our company is in the entertainment industry. We have lots of different departments like finance, legal, animation, sound, editing — all of that. The actual use case really depends on the department and sometimes the user. For example, I am in our tech department. If I want to share some sort of document with my team, I just put it on OneDrive. Then, if I already shared a folder, I just drop it in that folder and everyone with access to that folder gets access to that file.  

That is pretty much how everyone is doing their work and sharing their stuff. They create shared folders and they give permissions to different people as to what they can access and then they put stuff in those folders. That covers our basic use cases.  

How has it helped my organization?

OneDrive has improved our organization by making things faster. People do not have to use email anymore for file transfers because communications and collaborations are handled via OneDrive. Instead of sending attachments to different people, you share with different people using folders that the groups you work with have access to. You just drop in whatever you want there and people can easily access it. It all gets nicely stored in one place.  

What is most valuable?

I would say the most valuable feature is that it is a Microsoft product so it is well integrated with Excel, Word, PowerPoint, and all the other products in the Microsoft suite. In OneDrive, when you use Excel, Word, or PowerPoint it automatically manages the versioning. It is kind of how Google Sheets and Google Drive and all of those products work. Multiple people can work on a Word document at the same time because it is completely integrated and it is an online copy of that document that you do not have to physically move back-and-forth.  

Autosave is always on for everything. That is a very good feature, I feel. Another thing is OneDrive has a version history as well. If you have multiple changes to a document and Microsoft sees it as different versions then you can actually recover different versions in case something gets replaced unexpectedly. For example, if you did something in version five and then you realize that version four was better, you can actually recover that earlier versions in OneDrive.  

The integration between all Microsoft products is a key advantage to OneDrive. I would say that is probably the most valuable feature. Because it is Microsoft and everyone uses Word and Excel almost globally, it works well in sharing those documents. But regardless of if you are a Google user or Apple user, Word, Excel, and PowerPoint are still 90% of what the world uses for business tasks. Because everything is integrated with Microsoft, instead of going through Google Sheet and then exporting it to an Excel file, here you just work directly in Excel. It is fewer conversions and fewer problems in that way.  

What needs improvement?

Syncing is one area that can be improved. When you click on sync on the online version, what happens is that it creates a drive on your desktop. Basically, it is like you have the online version directly on your desktop. Syncing has been an issue sometimes when there are huge folders. It might not be a huge folder in terms of space, but when there are a large number of files. When there are a lot of files, that is when the issue arises.  

For example, say you have a folder that has 200 files. When you sync it to a computer, it takes some time to load. When people start updating stuff in that same folder, it can slow down your computer because it updates you locally as well every time there is a change. That constant syncing can cause performance issues. It works fine if it is a smaller number of folders and files, but whenever there is a large number of files, that has been an issue for sure. They need to really improve on that. That is the biggest weakness of the solution, I would say. Syncing is number one.  

Another thing is when you delete stuff. You do not get a notification if you delete something online. So for example, if you are the owner of a folder and I have access to that folder and there is a file there and I delete it, it actually goes to your recycle bin. In other words, it goes to the owner's recycle bin. That is fine, but then the owner never gets a notification. So, if you have 10 files and then you notice that one is missing, you do not even know who deleted it or when it got deleted. It is residing in your recycle bin, and you can see that it is there. But you do not even know that you have to look at your recycle bin because you never got a notification. That is really a potentially huge issue with the solution. If you are a team leader and you do not know if someone is deleting your stuff, you might eventually lose something by accident.  

Another thing is permissions. There is no way to set non-delete permissions. You can be a viewer or an editor. If you are an editor, you can delete files. If you are a viewer, you can not delete files. But there is no option to remove the delete privileges from an editor. I think other companies, like Box and Dropbox, have that feature and they allow you to make it so you can edit but you do not have the ability to delete. You want people to be able to edit without deleting probably most of the time.  

I think that these are some pretty basic and fundamental things that Microsoft just does not have. But they could do even more with permissions. Just having viewing and editing permission is pretty basic, but even in Box, a person can view and edit, but not download. Or a person can view, edit, and download. The point is that there is more to do than just view and edit. There are many different options and combinations in Box that OneDrive just does not have. It is not so interesting to just have more new features. What is more important is having features that are really necessary and already exist in other competing products. That is something that I think Microsoft should strive for with OneDrive. Microsoft is probably one of the biggest companies in the world. If something like Box or Dropbox has better features than you, then you really need to look at your products and make some revisions.  

For how long have I used the solution?

We have been using OneDrive for about six or seven months I would say.  

What do I think about the stability of the solution?

I do not think that OneDrive is very stable. There are a lot of bugs. For example, we were doing a file migration from Box which is what we used to use. We moved to OneDrive because we have the Microsoft license for free with Office 365. But when we did the file migrations something happened. A lot of users had files that they were sharing. There is an option where you can see who shared files with you and there is a shared tab on the online version of OneDrive. For some people, when they clicked on the shared tab, it was blank. We had to call Microsoft to fix it for them. It was a case by case scenario for some reason and it was not a global fix. It is annoying and even now we are still having issues with that as we continue to roll out the OneDrive initiative.  

There are plenty of other bugs. For example, sometimes the search does not work properly. They have a search option on the online version, but it is not a good search in general. It does not really search inside folders. When you search for something, it just searches; it does not give you the location of where the file is. You do not know which folder it was in. If you do not know the exact name of a file, it will try to search it for you because it looks up the characters. You will get the file, but that is it. It could be better.  

What do I think about the scalability of the solution?

The use of this product will probably grow along with our company. We are a pretty big company already. We have been introducing the use of OneDrive to different locations. We are going at it location by location. Now that everyone is using it, I guess I would say the scalability is good.  

When I say everyone in our company, I mean somewhere between 1400 to 1500 people are using the product. The roles could be everything from the receptionist to a tech person, to a legal finance person, to a VP, to the CEO. It is literally everybody in the company.  

How are customer service and technical support?

I would rate technical support as a three-out-of-ten. They are not very good. Whenever we talk to tech support, they never have the solution that they should at the tips of their fingers. This is such a big product for them, simple stuff should be something they can answer quickly. Like if you ask them why the sync is not working, they should have those solutions. We end up solving problems more quickly by ourselves.  

If we can solve it for ourselves, why do we have call tech support? They are not responsive. It is very hard to get in touch with them. Maybe that is because we did not opt for the enterprise-level tech support — we just have the basic tech support. We are considering getting enterprise support. Things might improve if we get a dedicated customer service person or a dedicated account manager. I do hope so.  

My unfiltered review is that tech support currently only deserves that three-out-of-ten, and that is it.  

Which solution did I use previously and why did I switch?

We did previously use Box in our company. The reason we switched from Box was not that there was any problem with the functionality. It was just a money-driven decision. If everyone has a Microsoft license and they have OneDrive included, then why are we paying extra for a different solution? Box is enough of an expenditure that it is worth removing from the budget. We were paying for every single user license to add on functionality that we already had access to. We could work with what we already had for free. Why should we pay that additional money? It makes no sense to have two storage solutions when we could use the one that Microsoft offers. Box may have had a few more features and was more stable, but it did not really justify the additional cost.  

From my personal view, the choice was made from a functionality point-of-view, but it is more like a budget point-of-view for us as a company.  

How was the initial setup?

The integration is good, but the setup is not that easy. I had to train a lot of people on how to use OneDrive. It is not like Google Drive which is pretty straightforward. There are a lot of different features in OneDrive which are both good and bad. But one of the problems is that there are actually too many things in some ways. People do not always seem to know how to use it intuitively. Even though we have been using it for six or seven months in our company, there are still people who come to me with questions about how they can do things that are relatively simple. I would say it is 50/50. If you are tech-savvy, I guess it is a little easier. But for new users who have never used something like OneDrive and who are used to the ease-of-use of something like Google Drive, it is just different and there is a learning curve. I would give it a five-out-of-ten for the setup.  

What other advice do I have?

If they fixed all the little things, it could be a great product. It pretty much is a great product already. The integrations are still good. Initially I was really amazed. But then I got to know its many bugs and glitches and I have to take a global view of the solution. I was the main point of implementation on this, so I have been involved with the OneDrive implementation from start to finish. I know everything that has been in the product, outside of the product, limitations, trends, how people are looking at OneDrive, how they are they using it — everything.  

For other people looking to OneDrive as a solution, I would suggest it if people already use other Microsoft products like Excel, PowerPoint, and Word. If I was making a recommendation for a friend of mine for personal use, the one advantage of OneDrive is they give you one terabyte of space. That is more than any of the other products of this type will give you. That is by default. If you pay for $10 a month — the normal Microsoft personal home license — you get OneDrive included and one terabyte of storage, which is a lot of space. With Google Drive, they do not give you nearly that much. I think Google Drive gives you 50 gigs of space. I do not remember exactly, but it was not that much, storage-wise.  

The other thing I would say is for professionals or big companies is that if they are using Excel, Word, PowerPoint, other Microsoft solutions a lot, then OneDrive makes perfect sense. It is integrated so well with typical office productivity tools that they should not even consider any other solution like Google Drive. This is the best-integrated solution for all of them. It makes it very easy to collaborate. Just look past the glitches until they fix all of them. Then it will clearly be the better solution.  

So, that is my advice. The negatives are there, yes. Microsoft tech support is terrible — everyone knows that. If you do have issues, then you might have to wait two or three weeks before it gets solved — and there are some nagging issues that have not been solved at all. Microsoft acknowledges a few things as just being a flaw in the product and they say they are going to have to fix it, but they do not seem to be in a rush to take care of anything.  

Before I used OneDrive, I have to admit that I was very anti-Microsoft. But right now, I do appreciate what they have been doing. In terms of collaboration, Google has always owned that area of the market. With Google Drive, Google Sheets, Google Slides and all, they own the online collaboration arena. But now Microsoft really is improving to such an extent that they could actually compete with Google and maybe they will end up surpassing them. They have an advantage in that Excel and Word and PowerPoint are just more powerful and mature than whatever Google has right now.  

If you have some patience and you can stomach through the initial growing pains of the Microsoft bugs, then I would certainly recommend this product. I would actually suggest that this should be the product that everyone should use for sharing and collaboration. It is hard to love OneDrive right now. You will probably like it more than you love it. If you call me in a year's time, I might just have to say that everything in OneDrive is great now.  

But right now, on a scale of one to ten (where one is the worst and ten is the best), I would rate it a six-point-five out of ten. It really is not even a seven yet just because of the overall experience and the missing features.  

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CA
Contact Center Consultant at a consultancy with 51-200 employees
Consultant
Top 10
Keep organized and have access to important files wherever you are

Pros and Cons

  • "It helps you keep organized."
  • "It gives you access to important files from virtually anywhere."
  • "Support has not been the same since the beginning of COVID lockdowns."

What is our primary use case?

My primary use for the product is keeping files off my desktop and then to use it as a backup if my hard drive cracks or something like that.  

I am just a one-person consulting firm. I used to have more people working for me, but they are all retired. I am still here and I am the only one left because I was so much younger than everybody else. To Microsoft, I am just a customer and my grandchildren buy their video games.  

What is most valuable?

You can set up different drives in OneDrive. This helps you keep organized. For example, you can create this drive as my personal OneDrive, make another drive as my work OneDrive, add another as my [whatever this is] OneDrive. I like that capability.  

What needs improvement?

From my own personal experience, I have a story that tells about how and why the product can be improved and it mostly has to do with customer care. This is about a situation that really caused me great aggravation.  

I am an independent consultant, so I have OneDrive in my business set up and I pay monthly and it bills monthly. I foolishly let my granddaughter get a robot gaming account under my Microsoft account. Because she is only nine years old and she has autism, she really does not understand what she is doing sometimes. She kept buying points for a game she was playing a lot of and I did not know she was doing it. She would go buy $200 a day in robot points, and then I got on my robots bill and found out what was going on. They would not let me separate the accounts so I could stop the billing. If I canceled the account, I would have to cancel her account, and then she would lose all the things that she had done and accumulated in the game.  

So I removed the credit card, let that account die out, and then started a new account. I made a new password and all that stuff to start over. When you get a new account, they give you a 30-day free trial. Because I use it and knew I wanted it I already bought PowerPoint in the project and they built that. When the trial came near to the end, they sent me an email saying "your trial is coming to an end" and I called them just to make sure that the PowerPoint purchase was not considered part of the trial that they were talking about because I didn't want to lose anything when I let it lapse. They assured me that everything was good.  

When the trial came to an end. They removed all the files and I had been working on with a client analyzing their IBR (incremental borrowing rate). So I lost all my trees and they totally removed everything I'd spent hours on. I called and tried to find out what was going on. They spent an hour or two on the phone with me trying to go different ways calling different departments to find out where they might still have the data. Turns out they did not. They lost it.  

So my caution about the product and trial periods is to be careful. Because I had multiple Microsoft accounts, when the first tech checked and looked it up they thought I had a valid license for the new Microsoft account. They were referring to the old one. There is my lesson learned.  

Besides that episode, I like working with Microsoft products. But then another thing happened. I had another customer and they wanted me to set up on their desktop. So I created a Microsoft account for them so I could use their client email and their OneDrive and all that stuff in their name. For the life of me, I could not get that removed off my desktop after I had it installed.  

I had to call Microsoft to try and get it working right again. I could not do a regular delete to get rid of the stuff from the other account. It does not let you delete it. So every time I logged in from scratch, it sent up an error saying I had the wrong password for this account. I just do not need that account anymore and there was no way to get rid of it or regain control of the login.  

They were terrible for support after COVID hit. I want to write an article on the companies that achieved during COVID and then the companies that used it as an excuse to provide poor customer service. Microsoft would be under that jurisdiction. In the end, I would use it again if it worked and I got my password straight. It works great but with the product, you get the behemoth Microsoft customer support services.  

I have not contacted them lately, so I do not know if they got it working right. When COVID hit, they just went off the deep end claiming they could not fill support requests.  

Otherwise, I think Microsoft is pretty good. I can not think of anything that I could make OneDrive better. Besides having different outcomes from these experiences with Microsoft products, I have been happy with them.  

For how long have I used the solution?

I have been using OneDrive probably ever since Microsoft came out with it. It must be at least 12 years. 

What do I think about the stability of the solution?

I have not encountered any stability problems. 

How are customer service and technical support?

Before COVID I think that Microsoft technical support was great, but it just seems that after COVID I had several incidents that had pretty poor outcomes. While trying to resolve those issues, I could not get through to them. I was on hold a lot. They would not take a voice call, and you even had to hold on for a chat for a long time. One day I was holding for four hours on a chat.  

I have not bothered contacting them again since COVID hit and the support started being unresponsive. I do not know if they have figured out how to handle their support by now or what, but it has not been a good experience recently. Normally, before COVID they were really good. You could chat with them. They were right there for online help, or you could call them. I think they are still not taking calls, but I have not checked.  

How was the initial setup?

The setup is not too hard and once it is done you can access it almost anywhere. I like that if I am traveling and I am at another location I still have centralized access to everything. For example, if I am at my daughter's place and she has a desktop and I need to access something really fast, I can just go login on her computer, making sure I remove all traces of logging in.  

What's my experience with pricing, setup cost, and licensing?

OneDrive is included with Microsoft 365 and it includes Word. So it is just the basic four programs in the Microsoft suite and then you also get OneDrive. It is just included as a part of the package that you get.  

What other advice do I have?

The advice I would give people considering OneDrive starts with the fact that everybody can use it. If you are a company and you use it in conjunction with teams, it is a great way to share files. It is a good thing to have if I am away from my desktop and in a hotel where I would not want to bring all that data with me. If I am working on a project I can just log on and locate a shared file by going on OneDrive and accessing the latest version of a project.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate Microsoft OneDrive as an eight or nine out of ten. I really could not say ten because I do have that little history of issues. I am going to say eight-of-ten because to me to even get a nine it has to be so intuitive anybody could work with it and not experience problems. I think I can only do what I can do because I am an experienced user. If I was the new user in a company I might feel a bit more lost just being thrown into using it.  

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Microsoft OneDrive. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
555,139 professionals have used our research since 2012.
CO
IT Analyst at a legal firm with 501-1,000 employees
Real User
Top 20
Does a good job as a central hub for the storage of documents and sharing among team members

Pros and Cons

  • "It is good as a central hub for the storage of documents and sharing among team members."
  • "Scalability is good just because it is a cloud-based product."
  • "Recent functionality changes have actually made the product more confusing to use."
  • "Technical support is not very impressive and is typical of large company software support."
  • "The initial setup is a bit clunky."

What is our primary use case?

OneDrive is just part of the package that is deployed with Office 365. I have been using it personally. It is not exactly the type of solution we are shooting for in the company I work for anymore, although we used to use it. I have been primarily using it for storage for personal backup. When I first started at the company in 2016, it was actually used as a central hub for the storage of documents and sharing among team members. That need kind of dissipated over time. So, I am just using it personally for backup now.  

What is most valuable?

When we were sharing through it, it was a great tool for that purpose. I guess you would consider it similar to the design of Dropbox or really any one of the cloud-based storage services at this point. Within our team environment and our IT Group, it worked out for a while. It was really great to be able to share access to your backup files or notes or whatever you have and then be able to send a document or allow access to specific team members. I thought it was pretty cool. It was the first time we really used something like it so we were all excited.  

What needs improvement?

In the most recent builds, I think the way OneDrive works has become very confusing. It is constantly cloning the entire machine. You transfer that content over, but it will not send it to your local machine. You activate the one drive cloud, you sign in and you see all your documents in the cloud, but you have to physically move the content back onto the local machine or it remains stored only on the cloud. Working offline is not always an option in that case. It did not seem like it used to be that way. I have noticed that it changed in the last six months to a year. It did not change for the better.  

Possibly the ability — which might exist now and I just have not been able to find a way to do it — is to completely turn off automated features. Once you are signed in to your Microsoft accounts, you can not get out of OneDrive. You can only pause the backup. It does use a lot of resources because it is constantly syncing everything. You can pause the syncing for between 2 to 24 hours, but it would be kind of nice to just be able to log out of it and use it how you want rather than how it seems to dictate.  

For how long have I used the solution?

I would say I started using OneDrive in 2016 when it was considered as part of the Office 365 suite.  

What do I think about the scalability of the solution?

I think OneDrive is like any software that is a storage and backup or cloud storage solution. Cloud-based storage depends on what you want to use it for. Scalability is probably okay just because it is a cloud-based product.  

Initially, years ago, it was rolled out globally in our company as part of the Microsoft suite of products. So, hundreds of thousands of people were using it all at once. I do not think scalability is an issue when considering the number of users.  

How are customer service and technical support?

The company's technical support could use improvement. I think it is that typical Apple or Microsoft support where they basically send you a link to a help article so that you can read it and figure it out yourself. In a lot of instances that just is not enough to resolve an issue.  

Which solution did I use previously and why did I switch?

OneDrive was the first product of this type that we started using in our company. We switched away from it because our needs changed over time.  

How was the initial setup?

The initial setup is a little clunky. I think it could be as simple as a lot of its peer programs where you log in and you see your folder breakdown. That is what it does, but there are several steps. Once you log in through the browser into OneDrive, you also have to initiate it on a local machine and then you have to go into the local machine to kick start the backup or download process in the settings. It just does not seem very intuitive.  

The time it takes to deploy in the scenario where you want to just use it as a backup for content is probably 10 to 20-minutes. That is just the time you spend paying attention to know what to do and configure it properly. As a first-time user, you will not know where to go. You are going to be clicking on a lot of things that are not going to point you in the right direction. Once you work with it a few times, you are looking at a 5 to 10-minute process to set up just to kickstart the backup process or download processes. 

What about the implementation team?

In the past, we always used some consultants to do initial setup and deployment, and then we became the consultants ourselves more recently. So we used consultants when it was first really getting notoriety and around 2015 or 2016 and it was being used on a mass scale for corporations.  

What other advice do I have?

My advice to someone looking to use OneDrive depends on what your intention is in using it. If it is to be used for cloud storage and collaboration, it is about as fair a solution as any other cloud storage like Dropbox. If you are using it strictly for your local machines — as a sole backup — it is not a good idea.  

I think it is typical of a Microsoft product. It is meant to be plug-and-play, and I think it used to be. It is not going to be any worse or better than any other product of this type as far as the user's ability to navigate the program. Before you just set it and forgot it was there and it took care of all your stuff. But I think there are some challenges in the recent builds that make it function differently than expected and differently, certainly, than it used to function. I believe the design of it was a lot cleaner back then too when there was less that you could stumble through.  

On a scale of one to ten (where one is the worst and ten is the best), I would rate Microsoft OneDrive as an eight, I guess. Eight-out-of-ten.  

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IK
Non Medicaid Service Coordinator at a healthcare company with 11-50 employees
Real User
Top 20
Easy to navigate, simple to use, and quite stable

Pros and Cons

  • "It's pretty easy to learn. Once someone taught me, I was able to navigate it quite easily."
  • "The solution has sub-folders, which are visible to various team members. If you want to ensure the information is private, you would need to have a certain level of seniority in the office."

What is our primary use case?

I primarily use the solution for both professional work and school work.

What is most valuable?

The organization of the solution is its most valuable aspect.

I'm able to pull it from other computers. I don't have to be in a specific place or on a specific machine in order to access it. I can go into the office and log in, or, I can use it from home. It's easily accessible from multiple places that I use.

It's pretty easy to learn. Once someone taught me, I was able to navigate it quite quickly.

Admins are able to control access to certain files.

What needs improvement?

I'm not sure of any features the solution is missing. For me, for what I need, it works. I don't see room for improvement.

The solution has sub-folders, which are visible to various team members. If you want to ensure the information is private, you would need to have a certain level of seniority in the office or administration rights. This would allow you to change its visibility.

For how long have I used the solution?

I've been dealing with the solution for the last two years now.

What do I think about the stability of the solution?

The solution is quite stable. If there's ever a problem with accessibility, it's likely because a server went down, not because of the product itself. It doesn't crash or freeze. I don't recall ever dealing with bugs and glitches. I've never lost files or had it stop working in the middle of a project.

What do I think about the scalability of the solution?

There are about 25 of us using the solution. Everyone ends up using it. 

As I've become quite comfortable with the solution, I will continue to use it going forward.

How are customer service and technical support?

I've never dealt with Microsoft tech support directly. We may have a subcontractor, or a go-between, between our data that's loaded into our computers and our work. I've never gone to the platform and talked to Microsoft directly.

Which solution did I use previously and why did I switch?

I didn't previously use another solution. This product came as part of a package, and I've simply taken care of its capabilities.

What other advice do I have?

I don't know if my company has a business relationship with Microsoft of not.

I'm not sure which version of the solution I'm using. It's likely the most recent, as it's a cloud-based solution.

It's pretty universal, it's not hard to work with. Once you put something in the OneDrive, it is part of the office environment. We would be able to see each other's subfiles, so to speak. That makes it transparent and easy to share, but it also means you have to be cautious with who you share with. 

I'm familiar with it now, and really like working with it. I'll continue to work with it whether that's at home or through school as I've grown to understand the product pretty well.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
OO
Information Security Manager at a tech services company with 501-1,000 employees
Real User
Top 5Leaderboard
All-Round Fantastic Product For Enterprises

Pros and Cons

  • "The feature that I have found the most valuable is that Microsoft OneDrive works with any Enterprise Cloud Solutions Office app. You can edit a document on the cloud, share documents with your colleagues, and monitor changes. You can access your work almost anywhere. You can also sync Microsoft OneDrive with your workstation so that whatever you are working on gets automatically backed up to the cloud at regular intervals. So even if your system crashes, you still have a copy of your documents in the cloud, which I found very useful."
  • "The area that can be improved is to be able to share easily with folks outside the organization and with folks who don't have an office account. Sometimes, when you send a link, you might have some form of repetition. If you don't know how to share it properly, whoever you are sharing it with will have issues using it. Also, the link that you use to share a document can be made a bit shorter. It doesn't have to be long. Typically, when you want to share a document, it has everything, such as the name of the organization, SharePoint, etc. A short URL will be easier to use, and it will just make life easier, especially because a lot of people are now going mobile. I'm not sure if there's a mobile version of Microsoft OneDrive, similar to Google Drive. If they don't have a mobile app, it would also be nice to have a mobile app because that would help in checking out your documents. It would be easy to check your documents on the go on your phone."

What is most valuable?

The feature that I have found the most valuable is that Microsoft OneDrive works with any Enterprise Cloud Solutions Office app. You can edit a document on the cloud, share documents with your colleagues, and monitor changes. You can access your work almost anywhere. 

You can also sync Microsoft OneDrive with your workstation so that whatever you are working on gets automatically backed up to the cloud at regular intervals. So even if your system crashes, you still have a copy of your documents in the cloud, which I found very useful.

What needs improvement?

The area that can be improved is to be able to share easily with folks outside the organization and with folks who don't have an account, such as Microsoft Office account. Sometimes, when you send a link, you might have some form of repetition. If you don't know how to share it properly, whoever you are sharing it with will have issues using it. 

Also, the link that you use to share a document can be made a bit shorter. It doesn't have to be long. Typically, when you want to share a document, it has everything, such as the name of the organization, SharePoint, etc. A short URL will be easier to use, and it will just make life easier, especially because a lot of people are now going mobile. 

I'm not sure if there's a mobile version of Microsoft OneDrive, similar to Google Drive. If they don't have a mobile app, it would also be nice to have a mobile app because that would help in checking out your documents. It would be easy to check your documents on the go on your phone.

For how long have I used the solution?

I have been using Microsoft OneDrive for three to four years. 

What do I think about the stability of the solution?

Microsoft OneDrive is stable as well as scalable.

How are customer service and technical support?

I do not have direct experience with Microsoft technical support.

Which solution did I use previously and why did I switch?

I've used Google Drive before but just for personal use, not for corporate use.

How was the initial setup?

The initial setup was very easy and straightforward. For the whole organization, it took about a week because it was done in stages. We couldn't move everybody at once, so it was done in stages.

What other advice do I have?

I would definitely recommend Microsoft OneDrive, especially if you are an enterprise. The support is fantastic, and it's something that they've been doing for years. 

It's an all-round fantastic product, especially if you are an organization that is based on Microsoft stage products. So it's just an extension of whatever you are doing, like everything syncs.

I would rate Microsoft OneDrive an eight out of ten. It's been a very useful tool for work and personal use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Michael Ndwiga
IT Officer at Kim-Fay EA Ltd
Real User
Top 5
Stable with great integrations and lots of collaboration potential

Pros and Cons

  • "With this solution, the sharing of documents if very easy to do. There's a lot of collaboration you can do with your colleagues."
  • "The online application is quite limited, for this and other Office offerings."

What is most valuable?

The solution offers fantastic integration with Outlook. There's also easy integration with SharePoint. It works well within the Microsoft family of applications.

With this solution, the sharing of documents if very easy to do. There's a lot of collaboration you can do with your colleagues.

What needs improvement?

The online application is quite limited, for this and other Office offerings.

The solution is pricey, even though you get a lot of applications with it.

For how long have I used the solution?

It's been almost one year now since we started using it. We began using the solution when we got a subscription to Microsoft Office 365, as it was included as part of the package.

What do I think about the stability of the solution?

The solution is very stable. I don't recall dealing with any bugs or crashes. There aren't glitches. It doesn't freeze. I'd say it is pretty reliable.

What do I think about the scalability of the solution?

I would say that you can scale the solution. If a company needs to expand it out, they should be able to without too much trouble.

Currently, we have 70 users on it within our organization.

How are customer service and technical support?

I've had experience with Microsoft's technical support and have used them on a few occasions. they're quite good. I have no complaints. We're satisfied with the level of service at this time.

How was the initial setup?

The initial setup wasn't straightforward or complex. It was something in the middle. It had a moderate amount of difficulty.

In our organizations, deployment took about a month or so to complete.

What about the implementation team?

We had assistance from a partner. We did not install the solution on our own.

What's my experience with pricing, setup cost, and licensing?

The solution can be a bit expensive.

Which other solutions did I evaluate?

I did look at G Suite previously before deciding to go ahead with this solution instead. At the time, we compared the two and decided Microsoft Office's suite, including OneDrive, just offered a bit more for us and that G Suite wasn't quite at their level yet.

What other advice do I have?

We're just a customer; we simply use the product. We don't have a business relationship with Microsoft.

We're using multiple Microsoft apps, including Office 365, which comes with One Drive, SharePoint, Teams, and other apps.

We're using the latest version of the solution.

It's a good solution. Organizations new to the solution won't have to do much prep work before diving into it.

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Paul Woods
Founder at SDWAN Clan
Real User
Top 5Leaderboard
Has the ability to open up on Windows Explorer to see the file structure in the normal format

Pros and Cons

  • "Being able to use OneDrive as a mapped drive in Windows Explorer is the most valuable feature. Rather than using OneDrive on a browser, you can also open up the Windows Explorer and I can see the file structure in the normal format."
  • "If I want to pick out certain criteria of pictures, Google enables me to do that whereas OneDrive is a bit sort of flaky."

What is most valuable?

Being able to use OneDrive as a mapped drive in Windows Explorer is the most valuable feature. Rather than using OneDrive on a browser, you can also open up the Windows Explorer and I can see the file structure in the normal format.

What needs improvement?

It should be more tailored towards pictures and video content. I have Google Drive purely just to look after my pictures and video because the way they organize videos and pictures is easier, and is a lot easier to retrieve a needle in a haystack. If I want to pick out certain criteria of pictures, Google enables me to do that whereas OneDrive is a bit flaky.

I'd like to see more integration with Microsoft Teams. The back end file structure is based on SharePoint. When you open up a file within Teams, it says to open up in SharePoint and I hate SharePoint. I'd like it if I can knowing full well that all my data repository is stored and in the back end on OneDrive and I can just work in conjunction with Microsoft Teams, not SharePoint. SharePoint is useless.

For how long have I used the solution?

I have been using OneDrive for three years. 

What do I think about the stability of the solution?

Apart from the internet, Microsoft has the largest infrastructure backbone, inter-network apart from the internet. We know we're in trusted hands and it's going to be scalable. Our data is going to be preserved across regional data centers. If there's a catastrophic event in a particular region, our data is replicated across other continents, so we can retrieve it. It is a fail-safe mechanism and it's going to be locked down and secure. I've not heard of any instances of data breaches within OneDrive.

There are five OneDrive users in my company.

Which solution did I use previously and why did I switch?

I used a mixture of Dropbox and Google Drive. I moved over to OneDrive because it had better storage than Google, but I still keep a hold of Google purely just for videos and pictures. At one time, I get six terabytes of OneDrive cloud storage so that's a lot more than I would get with Google.

How was the initial setup?

The initial setup was easy. It happened overnight. 

What other advice do I have?

If you're a Microsoft customer and you use Office 365, it works and integrates seamlessly. So most people out there use Microsoft Office products and it works hand in hand.

I would rate OneDrive an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
HS
IT Business Relationship Manager at a energy/utilities company with 10,001+ employees
Real User
Top 5
A transparent and self-explanatory storage system for data and files

Pros and Cons

  • "One of the good features is that the users are not even aware that they're using it."
  • "The user interface sometimes fails and when it cannot connect, it does not give the reason why."

What is our primary use case?

We began using OneDrive with our migration to using Office 365.

What is most valuable?

One of the good features is that the users are not even aware that they're using it. It is the backend of our Office 365. If they using applications like SharePoint, Teams, and OneNote, and all of their data and files are stored transparently on OneDrive. They even use OneDrive as a place to store backups.

You can also use OneDrive for personal email when you are using Outlook.

Using OneDrive for storage is self-explanatory.

What needs improvement?

The user interface sometimes fails and when it cannot connect, it does not give the reason why. Interface-wise, I prefer Google drive.

For how long have I used the solution?

We have been using OneDrive for Enterprise for the past two years.

What do I think about the stability of the solution?

We use OneDrive on a daily basis.

What do I think about the scalability of the solution?

It can easily scale up to your preference. Having an enterprise agreement makes it easy to scale up and down, and we have more than 10,000 users in our company.

How are customer service and technical support?

We are quite happy with Microsoft's technical support. We use many different products from them including Office, Azure, Teams, and our operating systems.

What about the implementation team?

Our in-house team handles deployment and maintenance. By the time somebody opens their laptop, everything has already been set up by the administrator.

What's my experience with pricing, setup cost, and licensing?

We pay a lot for the Enterprise version, but it is a premium service.

What other advice do I have?

My advice for anybody who is implementing OneDrive is to make sure that the infrastructure is solid. Microsoft products require a good core infrastructure to get the best performance and potential for usage. If you don't have a good infrastructure then you will get complaints from the users, so it is better to solve the problem as soon as possible.

Overall, we are quite happy with it and don't have any complaints.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.