Microsoft OneDrive Customer Service and Support

HS
IT Business Relationship Manager at a energy/utilities company with 10,001+ employees

We are quite happy with Microsoft's technical support. We use many different products from them including Office, Azure, Teams, and our operating systems.

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CO
IT Analyst at a legal firm with 501-1,000 employees

The company's technical support could use improvement. I think it is that typical Apple or Microsoft support where they basically send you a link to a help article so that you can read it and figure it out yourself. In a lot of instances that just is not enough to resolve an issue.  

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Sunil Mehta - PeerSpot reviewer
Director, Customer Success at SAP

I have contacted the support on one occasion. 

I would rate the support of Microsoft OneDrive a five out of five.

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Content Collaboration Platforms
March 2024
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AN
Implementation Specialist - Application Solutions at a music company with 1,001-5,000 employees

I would rate technical support as a three-out-of-ten. They are not very good. Whenever we talk to tech support, they never have the solution that they should at the tips of their fingers. This is such a big product for them, simple stuff should be something they can answer quickly. Like if you ask them why the sync is not working, they should have those solutions. We end up solving problems more quickly by ourselves.  

If we can solve it for ourselves, why do we have call tech support? They are not responsive. It is very hard to get in touch with them. Maybe that is because we did not opt for the enterprise-level tech support — we just have the basic tech support. We are considering getting enterprise support. Things might improve if we get a dedicated customer service person or a dedicated account manager. I do hope so.  

My unfiltered review is that tech support currently only deserves that three-out-of-ten, and that is it.  

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CA
Contact Center Consultant at a consultancy with 51-200 employees

Before COVID I think that Microsoft technical support was great, but it just seems that after COVID I had several incidents that had pretty poor outcomes. While trying to resolve those issues, I could not get through to them. I was on hold a lot. They would not take a voice call, and you even had to hold on for a chat for a long time. One day I was holding for four hours on a chat.  

I have not bothered contacting them again since COVID hit and the support started being unresponsive. I do not know if they have figured out how to handle their support by now or what, but it has not been a good experience recently. Normally, before COVID they were really good. You could chat with them. They were right there for online help, or you could call them. I think they are still not taking calls, but I have not checked.  

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ST
Sales Director at TA Power Group Sdn Bhd

So far, technical support has been okay.

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MN
IT Officer at a manufacturing company with 201-500 employees

I've had experience with Microsoft's technical support and have used them on a few occasions. they're quite good. I have no complaints. We're satisfied with the level of service at this time.

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IK
Non Medicaid Service Coordinator at a healthcare company with 11-50 employees

I've never dealt with Microsoft tech support directly. We may have a subcontractor, or a go-between, between our data that's loaded into our computers and our work. I've never gone to the platform and talked to Microsoft directly.

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OO
Information Security Manager at a tech services company with 501-1,000 employees

I do not have direct experience with Microsoft technical support.

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MT
Solution Architect for New Products and Services at a comms service provider with 1,001-5,000 employees
Customer Service:

Customer service is 7/10.

Technical Support:

Technical support is 7/10.

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Buyer's Guide
Content Collaboration Platforms
March 2024
Find out what your peers are saying about Microsoft, Box, Dropbox and others in Content Collaboration Platforms. Updated: March 2024.
765,234 professionals have used our research since 2012.