To me, what's most useful in WinAutomation by Softomotive is that it's quite intuitive, especially because most of the capabilities of the older WinAutomation remain. You also don't need to do or know hard coding, and this is another useful feature of the solution.
I also like that WinAutomation by Softomotive integrates very well with Microsoft products, especially Microsoft Office, and this is great news because most companies use Microsoft Office. Having a very good integration with the Microsoft Office suite covers a lot of bases, and is one of the advantages of WinAutomation by Softomotive.
What needs improvement in WinAutomation by Softomotive is its stability. Stability is quite important to me. Another area for improvement in the solution is robot scheduling because it's not 100% accurate, in particular, it's 90% accurate. The monitoring of the robot could also be improved because it's not very straightforward, and you have to look in a few places or at least two places which means that monitoring is not a one-glance process.
I've been using WinAutomation by Softomotive for one and a half years.
WinAutomation by Softomotive is not a very stable product. It used to be a desktop application and was installed locally. It's a desktop application, but it's a cloud application at the same time, so the main problem is the integration with cloud services, the updates, and the refresh rate, plus its compatibility with other Microsoft applications. This means that WinAutomation by Softomotive requires frequent updates, and this is not bad. It's okay, but the point is that it's not very stable in the short run. The WinAutomation by Softomotive team usually addresses this issue, so if my company has a problem today, for example, within a few days, that issue will be solved, but in the short run, the solution is not very stable.
WinAutomation by Softomotive is a scalable product.
I didn't use the technical support for WinAutomation by Softomotive much. At the very beginning, I used it because of the licensing requirement when I transferred my account from WinAutomation by Softomotive to Power Automate. Currently, the documentation is pretty good, so I didn't use the technical support even through chat, phone, or email correspondence, so I'm unable to evaluate support for the solution.
In terms of the installation of WinAutomation by Softomotive, it wasn't as straightforward, specifically for the license administration because you have to be enrolled on the portal. I'm referring to the new version of WinAutomation which is now Power Automate, but the original WinAutomation by Softomotive only took ten minutes to install. The Power Automate version, on the other hand, wasn't impossible to install, but it wasn't straightforward.
I could say that my organization has ROI from WinAutomation by Softomotive.
My company switched to a monthly payment for the WinAutomation by Softomotive license. I don't have the exact figure, but it roughly amounts to 500 Euros a year which isn't bad.
I use WinAutomation by Softomotive, but the solution was bought by Microsoft, so it's now a part of Power Automate.
In my company, about twenty people use WinAutomation by Softomotive daily. I belong to a small company.
My advice to people looking into implementing WinAutomation by Softomotive is that it's a good solution, and I would recommend it for small-scale operations, for example, to automate back office operations. I would not recommend it for large-scale or for critical operations because it returns quite a lot of errors, not only automation errors, but also errors when liaising with other applications, so in some cases, those applications may not run properly, resulting in errors. From my point of view, I will not recommend WinAutomation by Softomotive for critical operations, unless it's stabilized in the future, and at the moment, the "transformation" of WinAutomation into Power Automate is still ongoing.
My rating for WinAutomation by Softomotive is nine out of ten.