Microsoft Power Automate Room for Improvement

Vinai Sankunni
IT Team Lead at Kantar
There is definitely a lot of enhancement that Microsoft can incorporate into Power Automate. For example, we have quite a lot of .NET applications that we created. These are custom applications that we created using something like VB.NET or C#.NET. These are obviously applications that are not published by Microsoft. I would like it if Microsoft could enhance the capabilities of Power Automate to allow users to connect to other tools and applications in some way. That will help us create better processes without making them more complicated or having to use another automation tool. Right now, we have to use UiPath to help us make processes such as the one described. I have not seen any way that Power Automate can do that type of integration. So if we could get better integration with non-Microsoft solutions as a feature for Power Automate, that will be very useful. View full review »
reviewer1268505
Digital and E-Business Analyst at a construction company with 5,001-10,000 employees
To improve the product, I think it would be great to see even more connectors available out-of-the-box and more maturity in that direction. I would also like to see some readiness for creating test and production environments so that you can differentiate which environment is you are working in. As far as additional features I am not sure what could really improve the product. It could maybe do with some more insights like triggered alerts. View full review »
reviewer1391880
Smart Automation & RPA Tech Lead at a tech services company with 11-50 employees
The biggest problem right now is the fact that, when you use only the trial version, you don't have the whole power or capacity of what you can do with the Power Automate. The price of the license isn't that cheap. We want to see what it can do, fully, before purchasing. If you get a license, you can only have one developer or one user on it. If you want to be more precise and the jobs to be more complete, it's somewhat complicated and there are some complex tasks that can't be done so easily by a business user. You'll need to get someone that's more highly skilled. You need to pay for the ability to customize the solution. That's not an option on the free trial. You also have to be able to read some code in order to customize it. You need to be slightly skilled. You can only customize it on your own, only for you, and not for the other users. When it comes to using UiPath or Blue Prism, there are more tools you can use. For example, Java or tools. It's easy to interact with them with UiPath and not so much on Power Automate. While Microsoft has a way of integrating well with itself and its own internal tools, it could do more to include external options and add them to the mix. View full review »
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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Scott Weiler
VP at Speridian Technologies
The solution lacks maturity. That will come with time. The complementary suite of capabilities with regards to task capture and being able to self-document a process needs improvement. The whole document handling aspect, OCR recognition and capabilities, need to incorporate some more of an AI type of approach with document extraction and document handling. Being able to handle various types of forms and complex documents is important. Obviously, we handle a lot of documents like invoices that could have multiple formats and multiple pages of content, and very complex material contracts. That area is where it shows that UiPath has come a long way and Microsoft has a ways to go. If I look at the suite of tools that UiPath has, it's very robust and extensive. There are complimentary tools that help determine the applicability of a process. Being able to have tools that help assess things like a business case, savings, applicability, etc., relatively quickly, which we see with UiPath, for example, is integral to a good product. View full review »
reviewer1241364
Director at a transportation company with 10,001+ employees
The user access level and user account part of this product needs to be developed. For example, if I'm a line manager and I have multiple approvals that are automated then I can't log into a dashboard and see all of my requests. I would like to have a user account so that the staff can see all of their requests, including the status and other details for each one, on the dashboard. This solution does not work well with external people who are outside of the organization, like suppliers. It needs support for external email addresses. It would be difficult to do a supplier onboarding with Power Automate, whereas you could do it with Nintex, and this is a big drawback. I would like to be able to set security and permissions on who can see request-specific details. View full review »
MIkeHunt
Training Manager at a financial services firm with 201-500 employees
If someone was just about to start using it, it would be better if it was a bit more user-friendly in terms of understanding function references. I come from a bit of development background. To me, it all makes quite a lot of sense, but someone using it for the first time would probably battle understanding how the functions work. This might be something they could improve on. It would be really useful if it could publish data to Power BI. We like to use Power BI for our reporting, but we can't directly integrate the data across. If there was a way to automate the collection of the data and push it straight into the Power BI platform, it would be quite useful. View full review »
Hayaa Kayasseh
Process Specialist - Operational Excellence at a non-profit with 51-200 employees
I would like to have chatbot assistance available, where you can open it and receive help on the spot. For example, if you are struggling in the middle of implementing a flow, you can easily communicate with the chatbot, perhaps providing the error message, and it will search for a resolution. In my case, I posted my error message on Google and saw that other people had similar problems. I was able to check the community platforms and I found the solution in one of the posts. The documentation can be improved because although they do have a manual of about 500 pages, it does not cover all of the possible scenarios. It would be good to have one that covers different scenarios or different commands, provides basic knowledge about the commands, and even basics about JSON. Also, the user manual and learning guides that they have can be made more user-friendly. View full review »
Alankar More
Sr. Software Engineer at Globant
I'm still new to Microsoft. I don't know if there are features or aspects of the solution which are lacking. I need more time to work with it to really decide if there's anything I'd like to have on the solution that's not already there. All the services on the Microsoft platform are great. If we want to try something like with SharePoint or Azure or the 365 CRM, then we can't with the everyday community edition of the Microsoft Power Automate. It would be a good thing if there was some sort of trial period. Let's say you have 14 days. That way, can log into the loading screen with Power Automate, and get to utilize services like SharePoint, OneDrive, 365 CRM or etc. to see if they like them. It would be a good way for Microsoft to cross-sell or up-sell. Otherwise, it's expensive, to buy all these extra applications, without knowing if or how you could use them or integrate them into your work. One thing that I would really like to recommend is that they should get an actual learning environment or LMS where we can go and find all the different tools, how to utilize the different tools of Power Automate, and documentation or tutorials in video form on how we can create our own custom templates. Right now, what we have to do is we have to navigate to a different platform, for example, YouTube, and search on YouTube to see whether there are different kinds of techie guys that have updated their information about the Microsoft Power Automate. Microsoft Power Automate needs its own in-house LMS, where we can get the entire knowledge of the product from beginning to end. View full review »
Sharad Chandra
Co-Founder & Director - Technology at a tech services company with 1-10 employees
I'd like to see an improvement in the execution of workflows, which is currently an area of concern. It takes a lot of time and when you integrate these workflows, you have to be very careful because even a tiny error can break the workflow. Microsoft needs to make it more resilient. An additional feature should be interoperability. It's the idea that you should be able to leverage other Microsoft technologies, let's say .NET, C#, VB macros, so that they can be integrated. It will make the solution more powerful, and they could provide a facility where we could run scripts written in other languages through Power Automate seamlessly. That would make this a very powerful product. View full review »
Oscar Osorio
Programmer Analyst at Immigration and Refugee Board of Canada
I am now a member of the digital transformation team, so we are making various products. We are just making the new projects, and developing them in the store. However, everything is new to us. We have are not working with this tool for more than six months. Therefore, it's hard to really know how well it works or what is lacking. The solution needs more features so that it can better compete with competitors that have been on the market longer and are more mature. Tech support could be more hands-on. Right now, they simply direct users to documentation instead of directly dealing with issues. View full review »
Mithun Kumar
Advisory Council Member at a tech services company with 1,001-5,000 employees
We expect Microsoft Power Automate to work like any other RPA software, but at present, it is fairly lax, especially in the RPA space. We have a very limited set of use cases today for Microsoft Power Automate. Microsoft should make it a full-featured RPA product like other solutions that we use, such as Automation Anywhere, Blue Prism, and UiPath. This is predominantly the area that they need to improve on. Microsoft Power Automate is quite complex to use as well, especially if you want to do advanced workflows or advanced automation. The regular simple workflows are quite easy and straightforward, but the moment you want to do something complex, it is almost impossible for one of our employees to work on it. View full review »
GauravSatle
Technical Lead & Consultant at Tech Mahindra Limited
While using this solution, we found it to be basic. The integration with other applications can be made simpler. That said, it has almost everything in it. View full review »
Eric Espino
IT Manager at a manufacturing company with 51-200 employees
It would be good to have some kind of on-premises solution for BPMN users, but I don't think Microsoft will ever go back to the on-premises solution. They all train their clients to use their online services. It is easy, but it doesn't follow the industry-wide standards. I can only use the processes that Microsoft gives us. I can't map a business process by using other standards or notations, such as Business Process Management (BPM). I have to use whatever Microsoft gives us. I would like to have support for some standards because if we decide to use another BPM tomorrow, we will have to remap everything in notation to transfer from this solution. This is the only block or obstacle that I see in using this solution. It is closed in its infrastructure. View full review »
reviewer1026081
Senior Manager - RPA & Transition Projects at a computer software company with 10,001+ employees
The solution lacks certain items. I'm not really qualified for judging the solution. A developer could give better pros and cons. We would not miss Microsoft Power Automation that much. As still has a long way to cover tasks when it comes to the ease of use like UiPath, which is pretty user-centric. The solution needs to improve its integration with SAP and Oracle models. The solution's automation is still evolving and still has a way to go. The solution could benefit from mirroring Oracle's use of videos and community forums to help users get acquainted with the product. It could use better online training and/or documentation. View full review »
reviewer1299474
Business Analyst at a tech services company with 10,001+ employees
I think that the thing which needs the most improvement is really just their documentation. It should have better details of the processes. Right now it is on the lower end of the scale and does not have enough depth. So just adding more details and examples in the documentation would be helpful to users. It could really use some more capabilities with the OCR and UI functionality of the automation. Right now it is pretty good, but with that, it would be great and easier to use. View full review »
reviewer1448229
Strategy Consultant at a tech services company with 10,001+ employees
One of the frustrating things is that you can't use a lot of connectors without having a premium license. I would like them to increase the AI capacity. Currently they are using AI Builder which is significantly reduced because it's based on models which are not similar and it's really narrow. Surface information, like going through Citrix, would also be good. View full review »
reviewer1237389
CEO at a tech consulting company with 11-50 employees
In the future, I would like to see more focus on AI and third-party integration. Compared to other RPA solutions, there is a little bit of a feature gap. View full review »
reviewer1237389
CEO at a tech consulting company with 11-50 employees
There is an RPA feature gap between this solution and other more mature products. UiPath is an example of another RPA solution that is more developed. View full review »
reviewer1349154
Teamleader Robotic Process Automation at a tech services company with 201-500 employees
The licensing model is difficult to understand and is something that should be improved. When you are implementing a project, it's quite difficult to comment on what it is that you are doing. For a simple project it is fast, but to have a better overview then it gets complicated. I would like to see more integration with other products. View full review »
Achyuth Teja
SharePoint Online at Neskaa
It can have customizations like enterprise solutions. In the approval section, there should be an option to reassign approval to some other employee. It would be good if we are able to create custom tables by linking to an item, and there is an integration with the HTML table through HTTP calls or Swagger connectors. View full review »
reviewer1248864
Director, Km & Bpo Innovation at a tech vendor with 10,001+ employees
It should be faster and more user-friendly. View full review »
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
447,718 professionals have used our research since 2012.