Microsoft Project Customer Service and Technical Support

Payal Verna
Delivery Manager of EPM
Usually we have this onsite and offshore supports in place. At the onset we prefer an onsite support because that's more like filling in the knowledge gaps that the users will face, because they do not know the environment, they do not know the working of that environment. Then with the stability as the time moves, like a month or two months down the line, we turn it into an onsite offshore support with reduction of resources. That's totally based on your other kind of user base you have. Like for example, currently I am catering to a user base of approximately 1,000 up people and we are doing an onsite offshore support. A few people are placed on site to help the user immediately take care of their concerns, and some people are working at the offshore to take care of whatever comes into the hill test environment and then manage that. This depends on the organization's requirements, but you have both the models available. The response has been really wonderful. View full review »
Jamie Priestly
Project Manager at a government with 10,001+ employees
At present, we have in-house tech support. We really on Microsoft Partners with Project Server and Sharepoint Server experience for support occasionally. View full review »
Senior Consultant, Financial Services - IT Advisory Services at a financial services firm with 10,001+ employees
The tech support needs improvement. View full review »
Project Planning & Controls Specialist at a consultancy
Tech support is quick to respond to our inquiries. View full review »

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