Microsoft Project Server Customer Service and Technical Support

Senior Consultant, Financial Services - IT Advisory Services at a financial services firm with 10,001+ employees
They were good, but they took quite some time to resolve a ticket. We figured it out with our own tech support. The issue was a performance issue, so we could see our position taking a longer time to load because it would generally take three seconds. At the max, it was taking more than ten seconds for the application to load. Eventually, we got it resolved through a Microsoft tech service technician on-site. View full review »
Hardware Development Manager with 51-200 employees
We are on online support, but we don't use it that often. We used it on two occasions, mainly to assist in setting up particular scenarios or to trace a bug or problem with the Web server. The support was good and we have a direct connection with our support service. View full review »
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