Senior Systems Admin at Westlake
Real User
Provides a collaborative space to store and work on the same set of documents
Pros and Cons
  • "It provides a collaborative space for efficient work processes."
  • "The solution's security feature needs enhancement for external collaborations with business partners and vendors."

What is our primary use case?

We use the solution to build multiple departmental teams where we can store files and collaborate for work. In addition, we use it to schedule meetings. It helps us segregate the data into one place for our team members to access.

How has it helped my organization?

The solution provides a collaborative space to store and work on the same set of documents. It helps us by making production faster.

What is most valuable?

The solution's most valuable feature is the quick availability of technical resources.

What needs improvement?

The solution's security feature needs enhancement for external collaborations with business partners and vendors.

Buyer's Guide
Microsoft Teams
March 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.

For how long have I used the solution?

We have been using the solution for eight years.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten. We occasionally encounter errors, but its support team resolves them quickly.

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten.

How are customer service and support?

The solution's technical support team responds immediately. 

How would you rate customer service and support?

Positive

How was the initial setup?

We have a hybrid Azure infrastructure. It made the initial setup easier for us.

What was our ROI?

The solution has generated a return on investment for us from the first year we started using it.

What's my experience with pricing, setup cost, and licensing?

The solution has a reasonable price in the market.

What other advice do I have?

The solution is a great tool. I advise others to use it if they have a hybrid or cloud-based infrastructure. In this case, it provides faster integration and management of workload.

I rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Stan Decalan - PeerSpot reviewer
Head of IT, Infrastructure & Cybersecurity at LUMIBIRD
Real User
Useful for internal meetings but improvement is needed in integration with other Office 365 products
Pros and Cons
  • "The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity."
  • "Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools."

What is our primary use case?

Our usual use cases for Microsoft Teams primarily involve internal meetings among group members, constituting approximately 95 percent of our use. As a globally dispersed team with members in France, Europe, the US, and Australia, we extensively use Teams for virtual meetings, discussions, and chats.

What is most valuable?

The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity. 

What needs improvement?

Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools. 

For how long have I used the solution?

I have been using the product for three to four years. 

What do I think about the stability of the solution?

I rate the product's stability a four out of ten. We are unable to open the application at times due to bugs. 

What do I think about the scalability of the solution?

I rate the tool's scalability a nine out of ten. My company has 1100 users. 

How are customer service and support?

I haven't contacted the tech support yet. 

How was the initial setup?

I rate Microsoft Teams' deployment a nine out of ten. You can deploy the product for one user in five minutes. It is part of the Office 365 bundle. One resource is enough to handle the deployment. 

What about the implementation team?

We did the deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

The product is expensive, and I rate its pricing a ten out of ten. 

What other advice do I have?

To someone considering implementing Microsoft Teams, I would suggest exploring alternative solutions such as Zoom. Teams, while representative of a comprehensive package, particularly in the European context, can be tied to Microsoft's ecosystem and may pose cost challenges. I rate the overall product a six out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Microsoft Teams
March 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
Mangesh  Parjane - PeerSpot reviewer
Senior Server Administrator at Owens & Minor, Inc.
Real User
Top 10
Comes with user-friendly features and helps to make calls to team members
Pros and Cons
  • "The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone."
  • "Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario."

What is our primary use case?

I use the solution for various tasks, such as storing data, making calls with my team, and managing operational calls.

What is most valuable?

Microsoft Teams' features that I find most valuable include the presentation feature, project planning tools, and the integration of OneNote. All the data we discuss during our meetings is loaded into the whiteboards and collectively stored in the same Microsoft Teams channel. This includes recordings and other relevant information. This is particularly helpful for those who may have missed a Teams meeting; they can easily catch up by accessing the channel and listening to the recording. It allows them to navigate through all the details and review stored notes. 

The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone. 

What needs improvement?

Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario.

The product also crashes at times. It needs to improve its stability. 

For how long have I used the solution?

I have been using the product for more than six years. 

What do I think about the stability of the solution?

I rate Microsoft Teams' stability a seven out of ten. 

What do I think about the scalability of the solution?

I rate Microsoft Teams' scalability an eight out of ten. It has more than 10,000 users in my company who use it daily. 

How are customer service and support?

The tool's responses are not always as timely as I would like them to be. I believe there is room for enhancement in their support services. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the tool's deployment a nine out of ten. For our deployment process, we typically push through the images. The images are taken in the environment and not separately stored on other devices. Once accepted, these images are stored on every device, and then we must configure the login. You need two resources to handle the deployment. 

What about the implementation team?

The tool's deployment was done in-house. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a six out of ten. Its pricing is fixed. 

What other advice do I have?

I rate the overall product an eight out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Anthony Poole - PeerSpot reviewer
Chief Technology Officer Head of engenir at Stealth Startup
Real User
Top 5
A flexible solution that provides screen sharing and chat retention
Pros and Cons
  • "Screen sharing and chat retention are the most valuable features of Microsoft Teams."
  • "Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory."

What is our primary use case?

I use Microsoft Teams for remote communication with other members of my team.

What is most valuable?

Screen sharing and chat retention are the most valuable features of Microsoft Teams.

What needs improvement?

Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory.

For how long have I used the solution?

I have been using Microsoft Teams for ten years.

What do I think about the stability of the solution?

I rate Microsoft Teams a nine out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a pretty scalable solution. I rate Microsoft Teams a nine out of ten for scalability.

How was the initial setup?

The solution's initial setup is pretty easy. I rate Microsoft Teams an eight out of ten for its ease of initial setup.

What about the implementation team?

The solution's deployment takes about an hour.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams' pricing is fine. I rate Microsoft Teams a three out of ten for pricing.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization.

Microsoft Teams is definitely better than Google Meet because Google Meet doesn't retain chat history after the sessions, which is not very good. Zoom is frustrating because the account management is all hosted by a third party. Zoom works, but you're constrained. Microsoft Teams is a little bit more flexible.

The advice I would give to people looking into using Microsoft Teams is that it is not linked directly to Active Directory. Even though it's called Microsoft, it's still a third-party plug-in. You have to be aware that Outlook Web Access needs to be enabled in order to use calendars and scheduling with people who aren't in your organization.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Abhishek Sanyal - PeerSpot reviewer
Partner at Khaitan & Co LLP
Real User
A seamless tool that improves internal collaboration and meetings
Pros and Cons
  • "The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well."
  • "The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit."

What is our primary use case?

We use the product for internal and client meetings. 

How has it helped my organization?

The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well.

What is most valuable?

The solution has a plugin app called Whiteboard which is useful. I am also impressed with the product's projecting on screen, audio and the video. 

What needs improvement?

The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit.

For how long have I used the solution?

I have been using the product since the start of the lockdown in March 2022. 

What do I think about the stability of the solution?

I would rate the solution's stability an eight out of ten. I have faced issues due to network connectivity. 

What do I think about the scalability of the solution?

I would rate the product's scalability a nine-point five out of ten. The whole world uses Office and it's an extension of it. My company has around 200 users for the product. Since we are a law firm, users are mostly non-technical persons. We use the solution daily. 

How are customer service and support?

I have been never required to contact the technical support at Microsoft since the functionality is basic. 

Which solution did I use previously and why did I switch?

We have used VC software but switched to Teams because its easier to understand. 

How was the initial setup?

The tool's installation is easy and it is installed on our laptops. The solution's deployment was fast and we deployed it throughout the organization within two to three days. One technical person from our Delhi office helped us with the product's installation. I think that one person would be enough to handle the installation in an office of 60 people. 

What about the implementation team?

The product's installation was done in-house. The IT team helped us with that. They took our laptops and helped us to install them.

Which other solutions did I evaluate?

We have a subscription to Zoom. Zoom is more suited for conferences and seminars or when you have a large number who are attending the meeting. Teams is useful when you have a small gathering and want to have focused conversations with either your clients or internally. 

What other advice do I have?

I would rate the product a nine-point five out of ten because of the ease of use. The solution is integrated with Office 365's Calendar. You can open Outlook and access it from there which makes it very seamless. The solution is a great software and I recommend it highly. The main reason that Teams have an edge is that, in most offices, there is limited accessibility to Gmail and hence problems with Google Meet. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2119521 - PeerSpot reviewer
Group Head of ERP at Packages Limited
User
Top 10
Seamless 365 integration with useful chat features and helpful support
Pros and Cons
  • "The mobile app really enabled us to connect meetings on the go from anywhere."
  • "The interface must be improved to reflect the true face of Office 365."

What is our primary use case?

The primary aim was to enable remote work, organize meetings and utilize it as an instant messaging tool across the organization. We have around 2000 users on Microsoft Teams

Teams reduced our high traveling costs too as we are conducting training sessions remotely instead of visiting branches. We have a large network of branches across the country and abroad. Teams has strong integration with Office 365 tools which helps with collaborating on documents shared during meetings and conversations with team members in the groups.

How has it helped my organization?

Microsoft Teams reduced the significant cost of traveling. We have a large-scale network of branches in the country and abroad too. It became pretty easy to share documents across different teams, groups, and individually. 

Instant chat made people more engaged and reachable at all times. Instead of sending email to colleagues, we can discuss and share documents immediately. 

The mobile app really enabled us to connect meetings on the go from anywhere. 

We regularly organize seminars for distributors, and this channel helped us organize a large audience online.

What is most valuable?

It offers seamless Microsoft 365 integration. With Teams integration, you can quickly create teams within a group, bring deleted groups back, edit the group email alias, and use sensitivity labels. 

Chat is one of the key features of Microsoft Teams. Whether it’s just with one person or with a group chat allows you to instantly message team members for quick discussions and feedback. 

You’ll have less clutter in your inbox as prompt, quick questions get resolved over Teams chat rather than a potentially long wait for an email reply.

What needs improvement?

The interface must be improved to reflect the true face of Office 365. External user visibility must be available in the next releases of Microsoft Teams. 

User activity logs must be available along with more task management capabilities. 

Microsoft Teams is able to translate slides into multiple languages. It also is able to transcribe audio from multiple languages. It would be beneficial if it could also take the transcription in one language and translate it into another. It may not be great since the source is audio. However, it would be helpful in a situation when professional translation services are not available.

For how long have I used the solution?

I have been using Microsoft Teams for seven years.

How are customer service and support?

Technical support is awesome.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

The solution is simple and straightforward.

What about the implementation team?

The vendor team is extremely professional.

What's my experience with pricing, setup cost, and licensing?

This product is quite economical.

Which other solutions did I evaluate?

We did also evaluate Zoom.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Shashank Borude - PeerSpot reviewer
Senior Analist and Shift Lead at HighRadius
Real User
Helps creating virtulized environment and effective communication within the workplace
Pros and Cons
  • "The feature for video conferencing capability works efficiently for remote meetings."
  • "We encountered occasional outages, which occurred a couple of times last year while using the product."

What is our primary use case?

The primary use case for Microsoft Teams within our organization spans across various verticals in our organization. As part of the MDR team, collaboration involves working with technical support, quick response teams, IT professionals, and HR. 

What needs improvement?

We encountered occasional outages, which occurred a couple of times last year while using the product. These disruptions, affecting various Microsoft products including Word, Excel, PowerPoint, SharePoint, Outlook, and Teams, might have been attributed to server issues on Microsoft's end.

There could be a feature allowing users to respond to specific messages or comments within a group chat. They could support GIFs and emojis similar to the features available in Slack. Currently, Teams has limitations in its built-in applications has some limitations. There could be an option to gather and customize the emojis and GIFs from the internet.

For how long have I used the solution?

We use the latest version of Microsoft Teams.

What do I think about the stability of the solution?

The platform is stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

We have 5000 Microsoft Teams users in our organization. I rate the scalability a seven out of ten.

Which solution did I use previously and why did I switch?

In my previous organization, the collaboration tools evolved from Skype to Lync, and eventually, Microsoft Teams was introduced. I have experience using Lync for approximately a year before the transition to Teams. In my current role, I have primarily used Microsoft Teams and Slack in their respective capabilities within the workplace.

How was the initial setup?

We have a team of 100 executives for the product’s maintenance.

What other advice do I have?

The "Together Mode" feature in Microsoft Teams has been particularly valuable for our team's productivity and overall collaboration. This feature is especially beneficial during group video calls, as it creates a virtual environment where team members appear together in a shared space. This has proven useful for capturing group photos and fostering a sense of connection, especially in a remote work environment. Additionally, during virtual celebrations and events, the ability to click pictures seamlessly in Teams adds a fun and engaging element, enhancing the overall team experience. The feature for video conferencing capability works efficiently for remote meetings.

I recommend it to others and rate it an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Napat Thanyamanorot - PeerSpot reviewer
Strategic Account Manager at Yip Intsoi
Real User
Worldwide platform that can be used by all companies
Pros and Cons
  • "I think it is stable when I use it for meetings with my customers...The initial setup of Microsoft Teams is easy."
  • "I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations."

What is our primary use case?

I use the tool to have virtual meetings with my customers.

What is most valuable?

I think it's a worldwide platform that can be used by all companies. It's also very easy to use and integrate with Microsoft Exchange.

What needs improvement?

The tool is perfect for the present. I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations. For some small customers, with the features of Microsoft Teams, I am not sure about how to update it. I want feedback about some features from the customers of Microsoft Teams. Improvement-wise, there needs to be a better way to search for a customer such that it gives an indication while being integrated into some other platform, like LinkedIn.

For how long have I used the solution?

I have been using Microsoft Teams for about nine years. I am a customer of the solution.

What do I think about the stability of the solution?

I think it is stable when I use it for meetings with my customers.

What do I think about the scalability of the solution?

Around 1,000 people use the solution.

How was the initial setup?

Microsoft Teams is deployed on the cloud. The initial setup of Microsoft Teams is easy.

What other advice do I have?

I would definitely recommend the solution to those planning to use it.

It is a stable platform that can integrate with Microsoft Exchange because I use Microsoft Exchange in my electronic mail. When I am in a meeting with my customer, I can get the meeting link and send it to the host calendar. It's easy to use. There is also the tool's platform available on mobile, making it easy to use when traveling.

Overall, I rate the solution a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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