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SB
Technical Project Manager at a tech services company with 11-50 employees
Real User
Top 20
Handles meetings with multiple people with no visual or audio interruptions

Pros and Cons

  • "The most valuable features are visual and audio, as they are very clear with no interruptions."
  • "Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have."

What is our primary use case?

The primary use case is for meetings, especially since everyone is working from home now.

What is most valuable?

The most valuable features are visual and audio, as they are very clear with no interruptions.

It has a chatting feature, document sharing, and features that are required for online meetings.

What needs improvement?

Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have.

For how long have I used the solution?

I have only recently started using Microsoft Teams. It's been more than a month.

We are using the latest version.

What do I think about the stability of the solution?

This is a stable solution.

How are customer service and technical support?

I have not contacted technical support, as I have not had any issues.

Which solution did I use previously and why did I switch?

We were using Zoom but there were some issues, then we started using Microsoft Teams. We were also using previously using Webex as well as Skype. In total, there are many different products that I have used.

How was the initial setup?

The initial setup is easy to work through.

What other advice do I have?

We use several Microsoft products.

It's a good product that can handle multiple people. My impression of Microsoft Teams is very good.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
HG
Project Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Excellent chat functionality with good stability but there are issues with synchronization

What is our primary use case?

We primarily use the solution for communication within our function teams. We use it for project organization, etc.

What is most valuable?

The chat functionality is the solution's most valuable feature.

What needs improvement?

We occasionally have issues with synchronization between different dates. This aspect of stability needs improvement. The solution could be better integrated with SharePoint and have better workflows especially for writing drafts for review and release. 

For how long have I used the solution?

I've been using the solution for one month.

What do I think about the stability of the solution?

The solution is largely stable, but we do face issues around synchronization between different devices.

What do I think about the

What is our primary use case?

We primarily use the solution for communication within our function teams. We use it for project organization, etc.

What is most valuable?

The chat functionality is the solution's most valuable feature.

What needs improvement?

We occasionally have issues with synchronization between different dates. This aspect of stability needs improvement.

The solution could be better integrated with SharePoint and have better workflows especially for writing drafts for review and release. 

For how long have I used the solution?

I've been using the solution for one month.

What do I think about the stability of the solution?

The solution is largely stable, but we do face issues around synchronization between different devices.

What do I think about the scalability of the solution?

The scalability is good. It's not a problem to put more users onto the solution. We do plan to increase usage, but we'll take some time before doing so.

Which solution did I use previously and why did I switch?

We previously used Skype occasionally for team communication.

How was the initial setup?

The initial setup was easy. The company-wide deployment took several months.

What about the implementation team?

We had an internal team handle the implementation.

What other advice do I have?

I'd recommend the solution.

I'd rate the solution 7.5 out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
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DM
Solutions Architect at a comms service provider with 201-500 employees
Real User
Top 20
Helpful for remote meetings, but the user interface should be improved

What is our primary use case?

We using Teams for internal and external communication. It is for one-on-one chats as well as group discussions.

What is most valuable?

The most valuable feature is the ability to have remote meetings with customers and colleagues.

What needs improvement?

The user interface is non-intuitive and should be improved.

For how long have I used the solution?

I have been using Microsoft Teams for about a year.

What do I think about the stability of the solution?

Microsoft Teams is a stable product.

What do I think about the scalability of the solution?

I have not had a problem with scalability. We are using it corporate-wide across all company roles. At this point, I don't see our usage increasing.

How are customer service and technical

What is our primary use case?

We using Teams for internal and external communication. It is for one-on-one chats as well as group discussions.

What is most valuable?

The most valuable feature is the ability to have remote meetings with customers and colleagues.

What needs improvement?

The user interface is non-intuitive and should be improved.

For how long have I used the solution?

I have been using Microsoft Teams for about a year.

What do I think about the stability of the solution?

Microsoft Teams is a stable product.

What do I think about the scalability of the solution?

I have not had a problem with scalability. We are using it corporate-wide across all company roles. At this point, I don't see our usage increasing.

How are customer service and technical support?

I rely on our internal team for technical support, so I have not used support from Microsoft.

Which solution did I use previously and why did I switch?

Prior to Microsoft Teams, we were using Skype for Business. I prefer the interface that Skype has.

How was the initial setup?

The initial setup is straightforward.

Microsoft Teams is included with our Office 365.

What about the implementation team?

Our in-house team handled the deployment.

What other advice do I have?

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MK
Chief Architect at a tech services company with 10,001+ employees
Real User
Top 20
Excellent integration features, particularly document sharing

What is our primary use case?

Our primary use case of Teams is for meetings, but we also use it for document management and chatting, things like that.

What is most valuable?

I would consider document management a valuable feature. It's really the integration, being able to create groups to share documents that I think is the best. In other words, I can set up a meeting and associate documents to that meeting and everybody can see it. 

What needs improvement?

I think the solution would be improved by giving people the ability to call into meetings. I don't think we have that ability yet.

For how long have I used the solution?

I've been using this solution for nine months. We're partners with Microsoft and I'm the chief architect in our company. 

What do I think about the

What is our primary use case?

Our primary use case of Teams is for meetings, but we also use it for document management and chatting, things like that.

What is most valuable?

I would consider document management a valuable feature. It's really the integration, being able to create groups to share documents that I think is the best. In other words, I can set up a meeting and associate documents to that meeting and everybody can see it. 

What needs improvement?

I think the solution would be improved by giving people the ability to call into meetings. I don't think we have that ability yet.

For how long have I used the solution?

I've been using this solution for nine months. We're partners with Microsoft and I'm the chief architect in our company. 

What do I think about the stability of the solution?

This is a solid and stable solution. 

What do I think about the scalability of the solution?

The scalability of this solution is good. We have almost 140,000 users in this company and Teams is used extensively. 

How are customer service and technical support?

The technical support is good. 

What other advice do I have?

I would recommend spending the time to learn the product, there is a learning curve.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Isara Koyvanich
Assistant Vice President at a tech services company with 201-500 employees
Real User
Top 10Leaderboard
Bundled with other software, integrates well, and has good audio quality

Pros and Cons

  • "One big advantage of this solution over competitors is it is bundled with Office 365. This makes it more convenient."
  • "This solution is not as popular for companies to use as other solutions making it a disadvantage."

What is our primary use case?

We use the solution for group meetings.

What is most valuable?

One big advantage of this solution over competitors is it is bundled with Office 365. This makes it more convenient. Additionally, this solution integrates well with Outlook, which is part of the bundle, and other applications such as your calendar.

What needs improvement?

This solution is not as popular for companies to use as other solutions making it a disadvantage.

For how long have I used the solution?

I have been using the solution for a couple of months.

What do I think about the scalability of the solution?

We have approximately 260 people in my organization using this solution.

Which solution did I use previously and why did I switch?

I have used Zoom previously and I have found there are technical problems frequently, such as the meeting or voice cuts out. This can happen even if the same network is used. The quality of voice is better with this solution.

What other advice do I have?

I would recommend this solution to others because I have had good experiences.

I rate Microsoft Teams an eight of out ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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JC
Senior Solution Manager at a tech services company with 5,001-10,000 employees
Consultant
Top 20
User interface could be more flexible; the collaborating feature is helpful

What is our primary use case?

We're partners with Microsoft and I'm a senior solutions manager. 

What is most valuable?

I think the collaborating feature is valuable.

What needs improvement?

The user interface could be improved, it's a bit tedious that you cannot move around within the solution without closing what you are in the middle of.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable, we have approximately 500 users. 

How are customer service and technical support?

We have our own support. 

Which solution did I use previously and why did I switch?

We used Skype…

What is our primary use case?

We're partners with Microsoft and I'm a senior solutions manager. 

What is most valuable?

I think the collaborating feature is valuable.

What needs improvement?

The user interface could be improved, it's a bit tedious that you cannot move around within the solution without closing what you are in the middle of.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable, we have approximately 500 users. 

How are customer service and technical support?

We have our own support. 

Which solution did I use previously and why did I switch?

We used Skype prior to Teams and switched because support for Skype was terminated. 

What other advice do I have?

I would rate this solution a four out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
KarthikViswanathan
President at Convene, Inc.
Real User
Top 10
Good collaboration functionality in online meetings, but web conferencing needs improvement

What is our primary use case?

The primary use case of this solution is as a collaboration platform. We use it extensively for online meetings, chat, creating specific team related sites, and sharing content between the team members.

What is most valuable?

The most valuable feature is the ability to collaborate.

What needs improvement?

Web conferencing needs improvements. The biggest issue is web content. We would like to have a caller's telephone number easily available to the team members.

For how long have I used the solution?

We have been using Microsoft Teams for three to four months.

What other advice do I have?

I would rate this solution a seven out of ten.

What is our primary use case?

The primary use case of this solution is as a collaboration platform. We use it extensively for online meetings, chat, creating specific team related sites, and sharing content between the team members.

What is most valuable?

The most valuable feature is the ability to collaborate.

What needs improvement?

Web conferencing needs improvements.

The biggest issue is web content.

We would like to have a caller's telephone number easily available to the team members.

For how long have I used the solution?

We have been using Microsoft Teams for three to four months.

What other advice do I have?

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Tanseer K
CIO & General Manager at Almarai Company Limited
Real User
Top 20
Helped us work from home by providing collaboration, meetings, and video calls

What is our primary use case?

Collaboration Meetings Voice, video calls, and chats

How has it helped my organization?

It has allowed for collaboration during the COVID-19 situation (work from home).

What is most valuable?

Calling Setting up teams Meetings File transfer

What needs improvement?

Whiteboard should be standard rather than an app.

For how long have I used the solution?

Six months.

What is our primary use case?

  • Collaboration
  • Meetings
  • Voice, video calls, and chats

How has it helped my organization?

It has allowed for collaboration during the COVID-19 situation (work from home).

What is most valuable?

  • Calling
  • Setting up teams
  • Meetings
  • File transfer

What needs improvement?

Whiteboard should be standard rather than an app.

For how long have I used the solution?

Six months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.