The product has improved our ability to provide self-service visualization/dashboarding capability. These days, business users are more inclined toward self-analytics, rather than coming to a developer with every small request. I think MicroStrategy has done great in this particular field.

It allows self-service business intelligence, empowering the users and decreasing their dependency on the IT people. It also allows the developers to focus on more value-added activities, so in the end, I consider it a win-win situation.

Our customer service team had someone who was manually querying several databases, putting the information together into Excel spreadsheets and emailing them out, usually requiring most of the morning for that individual. Now, we have a dashboard that runs early each morning and is automatically emailed to the supervisors each morning. It also contains additional data that they previously did not have access to.

Usher has improved the way to exploit and analyze data.

• Enterprise reporting through the entire organization.
• Sharing same data among the users.
• Single version of the truth.