NICE CXone Pricing

reviewer1312371 - PeerSpot reviewer
Customer Service Manager at a wholesaler/distributor with 51-200 employees

Make a list of what you are looking for in a system. Pick 3 or 4 features that are an absolute must-have. Then build a comparison chart to fill out while you are having demos of the different products that you evaluating. Rate each line for each platform that you are seeing and at the end, consider the total score of the platform along with the recurring costs of the platform and setup costs to help determine what meets your needs and your budget.

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it_user674073 - PeerSpot reviewer
Principal Writer & User Experience Design at a tech company with 201-500 employees

It’s not a standalone software product. You pay a licensing fee on a contract basis. Remember, your files are in their repository. They have a custom archiving process. So, should you ever want to move away from MT, getting your content out might be challenging.

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it_user674073 - PeerSpot reviewer
Principal Writer & User Experience Design at a tech company with 201-500 employees

MT has the network effect that comes from being a CMS. Your docs go on their servers and getting them out is difficult, especially if you want to switch to another authoring format, e.g., Markdown. There are no converters and an automated extraction of the docs from the CMS is not available.

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Buyer's Guide
NICE CXone
April 2024
Learn what your peers think about NICE CXone. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,415 professionals have used our research since 2012.
reviewer1356090 - PeerSpot reviewer
Donor Management Coordinator at Legacy Donor Services Foundation

This is not my area. 

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it_user674100 - PeerSpot reviewer
Technical Writer / Help Author / Copywriter / Course Instructor at a tech vendor with 11-50 employees

I don't know much about the pricing honestly, but MindTouch has several tiers to accommodate different types of customers.

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reviewer1314576 - PeerSpot reviewer
Service Level Supervisor at a comms service provider with 51-200 employees

This is not something that I take care of for my company.

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Buyer's Guide
NICE CXone
April 2024
Learn what your peers think about NICE CXone. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,415 professionals have used our research since 2012.