The system is very stable. We rarely have any glitches, but the service team communicates any services ASAP and then sends out notifications every 15 minutes with updates until the issue is resolved, but that is rarely needed and we are rarely impacted by the disruptions.

MT outages are infrequent.

Sometimes, but MT communicates support issues if you subscribe.

For the most part, it is a pretty stable solution. It has its issues every once in a while just like everything else.

We have not encountered any issues with the stability so far.

We've had a couple of random service outages, but they've been few and far between; usually, the service is back up within one or two hours. So, we've not really had any major issues with the service.

Stability-wise, it is a 10 out of 10. I have never in three years been unable to do my job because of NICE inContact not working.