MindTouch Archived Reviews (More than two years old)

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Real User
Principal Writer & User Experience Design at a tech company with 201-500 employees
Apr 09 2018

What is most valuable?

* A WYSIWGY editor that generates HTML * CMS version control * Automatic search for link targets * User permissions * Modals * Easy table generation * Editing * Good… more»

How has it helped my organization?

MindTouch provides an easy way to create HTML using an MS Word-like interface. The editor, however, contains advanced, professional features, such as single-sourcing text… more»

What needs improvement?

* Workflow: There are status indicators that imply draft -> finished, but they don’t really work that way. * Better support for the contextual hiding of content. Right… more»

What's my experience with pricing, setup cost, and licensing?

It’s not a standalone software product. You pay a licensing fee on a contract basis. Remember, your files are in their repository. They have a custom archiving process… more»

Which solution did I use previously and why did I switch?

We used Wordpress. Wordpress is free but the burden is on you to maintain your site. MT's out-of-the-box functionality is great and they take care of the improving the… more»

What other advice do I have?

It is a good product. I am not sure they support translation robustly.

Which other solutions did I evaluate?

We evaluated WordPress. It was cheap, but the maintenance was heavy.
Real User
Technical Writer / Help Author / Copywriter / Course Instructor at a tech vendor with 11-50 employees
Oct 31 2017

What is most valuable?

Being able to make quick edits so as to clarify points in the support articles based on the support feedback, and the powerful reorganization tools so as to move stuff around as needed, without… more»

How has it helped my organization?

We used to have a compiled help system where quick edits weren't possible without altering, compiling and deploying the changes. Since MindTouch is essentially a CMS which is tuned for technical… more»

What needs improvement?

Management of the screenshots is clearly an area that can be improved. We make DAM systems ourselves, so we're used to having a greater control of these assets. Considering the sheer volume of… more»

What's my experience with pricing, setup cost, and licensing?

I don't know much about the pricing honestly, but MindTouch has several tiers to accommodate different types of customers.

What other advice do I have?

Get a trial! We got a pretty extensive trial period where we could try to migrate existing content and see how we could organize it in MindTouch. Being able to test the system with our actual content… more»

Which other solutions did I evaluate?

We looked at one or two other options, but I can't remember their names. MindTouch seemed to deliver the complete package, and we've not looked back.
Vendor
Customer Communication Specialist at a media company with 51-200 employees
May 28 2014

What do you think of MindTouch?

Valuable Features:

The only thing I liked about this was the fact that you can create an online help system where information changes dynamically.

Room for Improvement:

I was using a very old version (2010), and the user interface was bad making it difficult to perform simple tasks. However, I understand they have a cloud based system that is worth checking out and is much improved.

What is MindTouch?

MindTouch changes you customer support experience from reactive to proactive in as quickly as a single day. Create product experts and brand advocates. Increase user adoption by decreasing customer effort. Improve all your customer support metrics and understand your customers and buyers better. Bonus: drive more buyers to your website. "As a MindTouch customer, we know that we have a partner that is fanatical about our success with their products." - Tien Tzuo, CEO at Zuora
MindTouch customers
Cisco, Citrix, HP, IBM, Juniper Networks, Kenworth, PayPal, Remington, Verizon