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Miro Competitors and Alternatives

Find out what your peers are saying about Lucidchart vs. Lucidspark and other solutions. Updated: September 2021.
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Solution Architect at a tech services company with 1-10 employees
Real User
Top 20
Intuitive, collaborative, and offers a great virtual whiteboard feature

Pros and Cons

  • "The fact that you can have multiple users working at the same time is a really big plus. The fact that we can all collaborate in real-time is a very useful aspect."
  • "One thing that I actually found difficult to do was to introduce video calls. Managing calls and the whiteboards and being all remote is difficult."

What is our primary use case?

Currently, we are using Lucidspark to design and export database structures. We mostly use it just for that, however, we were using other software for doing mind maps, and we're starting to introduce the use of Lucidspark also for this purpose. We were also using another software for designing infrastructure, the architecture of software, and infrastructure in deployments. We have recently started moving into Lucidspark for that as well.

How has it helped my organization?

Last week we had to design and deploy a database really fast. It was for a customer of ours. The thing was that it being July in Italy, a lot of our employees were on holiday. We were on a strict term and therefore we had to gather around our war room to design and implement our database structure. Being able to have an export from working all together on the same document at the same time for the structure was really helpful. We could not only have discussions in real-time and have one point of entry. We could also have multiple points of entry and multiple discussions going on at the same time on the same structure. That was one of the pluses.

Being able to represent the whole database in a really easy-to-use and fast-moving application, having the possibility to export that same database into real code, being able to pass that real code in real-time, really flawlessly, with a couple of clicks, really cut down the amount of time that it usually takes from the designing of our database to putting it into our database engine and being able to test it. The product really cut down our times by quite a bit, and that was a huge improvement in our pipeline.

We design the database and then we have to physically write the structure of each and every table. We still have to make some modifications to the code itself for some specifics, however, I would say that the amount of the time that we use to actually write the code for the SQL has been cut down by 80 to 85%. It's a huge improvement. That's why we stepped up our game from the free version to the paid version. The benefits are enormous.

What is most valuable?

The ease of use is great. It's far more fluent in the process. Using the software itself is actually a breeze. It works flawlessly. It has no hiccups. 

Lucidspark is really fast, even on relatively low-powered computers. It simply needs a good internet connection. It's also really smooth to use. We tried it on big projects and we put a lot of data into our schemas and it still works flawlessly. Zooming in, zooming out, there's no problem. 

Presentations come out really good. 

The fact that you can have multiple users working at the same time is a really big plus. The fact that we can all collaborate in real-time is a very useful aspect.

We can introduce frameworks inside the application and it exports it in a perfect way. The fact that we can export the database code directly into SQL, for example, is also a really big plus.

The interface and intuitiveness are actually really good. It's really pleasant to use. It feels fresh and new. Our UX department said that it's actually really competitive with what is out there, and probably a step further, meaning that it's actually really good in comparison to other options. It's easy to use, and it's good to look at. It feels natural, as it should. There has been really great work put into the design.

We've tried the virtual whiteboard for brainstorming high-level ideas and concepts, however, not for too much. If I recall, we did two sprints with that. It looked really interesting and it looked like an opportunity to expand into something that we already did, given the fact that we became remote for a lot of our tasks. 

For whiteboards, you can assign each user a certain color for their cursor, sticky note, et cetera (although not for the whiteboard). This is during database planning. We could actually see who was handling which part. That was a really nice part of being able to work all at the same time. We could recognize who was doing what and take into account that we might have different timetables. With this feature, we know who made which change. That was actually useful.

Having an infinite whiteboard has its pros. We all can develop something in our small corner while everybody's working on the same thing, and then we can just copy and paste and stick together whatever we've been working on. You can get visibility on an entire project. This isn't the case with a physical whiteboard, where someone presents infinite space, and someone else's work is on the back of the board, for example. 

During specific scenarios, we can prioritize ideas. Being able to have a whiteboard actually helps us with prioritizing which tasks we can work on. We use an agile methodology, and therefore we can have voting systems on ideas which helps us in our meetings. We can decide which goes into sprint planning first. 

Lucidspark may have features to tag and automatically group ideas to help organize and synthesize ideas after a brainstorming session, however, I don't think we actually have been into that space at this point. It is something that we want to use in connection with our Confluence and Jira activities so that we can actually prioritize, make sprints, decide the sprints inside that, and then have them organized into Confluence as documentation and in Jira as tasks themselves, or actual sprint stories, et cetera. I've seen from the documentation that this is something that is possible, however, we haven't tested it yet.

What needs improvement?

One thing that I actually found difficult to do was to introduce video calls. Managing calls and the whiteboards and being all remote is difficult. Apart from that, it works pretty well.

Sometimes the whiteboard can be distracting if someone is presenting. For example, if one person is building and wants to have the attention of others, it can become a bit hard to focus the sharing only on that specific part, or following that specific part and not having a call at the same time, which is something that actually works in-person. It's easier to focus in-person on a person just talking in front of a whiteboard and presenting whatever he's working on. 

Right now, we're using the web-based version. If there could be a desktop application or a specific OS application that would render faster times with lower lag, under the benefits of having a desktop application, that would probably be in our best interest. A browser is going to have its limitations in terms of how much computing power it can deliver from that standpoint. Therefore, if we could use our own machine to render our schemas, that would probably be an even faster render and offer a smoother interaction between the schema and the user. That would be something that I would like to use. 

At this point, from what we were using in Lucid so far, I don't actually have any suggestions in terms of extra features. I'm really happy with what I have so far, and we're probably going to have to use it a little bit more in order to dream of something better.

For how long have I used the solution?

We started using it in our company two or three months ago with the free version, and then we upgraded to the paid version less than a month ago.

What do I think about the stability of the solution?

Living in Northern Italy, as long as we have a good connection to the internet, the software works flawlessly. We haven't had any downtime. It always responds with the same access speed. Even as our schemas and our whiteboards were growing in size, the access time to the data was always the same. That was actually one of the reasons that we moved from the old software. The old software didn't guarantee this speed and access to our working environment and the data that we worked on, even as the data was growing. This accessibility was a huge plus. It was just like switching between HDD and SSD. Randomizing access time was really useful.

What do I think about the scalability of the solution?

Working together at the same time was also a really big plus. Independent of how many people are working on the platform, we maintain the same level of proficiency. Everyone could actually access the same amount of resources at the same speed at the same time. In that sense, it scales well. Even with a growing number of users, it didn't actually lose any speed. The user experience stayed the same no matter how many people were working on the same schema or whiteboard.

In terms of expanding the capabilities of the platform itself, scaling the platform itself, my perspective is that it works flawlessly. We've been using it for a couple of months, three months now, and we actually haven't had the time to really stress it to a point in which we could see the scalability features stretched. That said, it looks really good so far.

Currently, we have seven people working on the same project at the same time, and we have multiple boards. Probably the highest usage that we've had is four people working on the same board at the same time. We have a wide variety of positions, ranging from data scientists to front and backend developers to UI and UX designers.

Right now we are using it on a daily basis. Being able to use it for planning and for the daily work of the company itself, we can actually use it for a lot of different tasks. We started from the database design and architecture infrastructure, which was more development-related, and then we introduced it also to the UI/UX team, and now they are using it as well. The company is using it daily now and pretty extensively.

How are customer service and technical support?

I had a weird experience at first with technical support. Meaning, that at the beginning when I asked their support team if they could help me with the setup of the premium account, the paid version, they were unavailable when I asked for them, and then I forgot about it. For the rest of the week, I kept receiving emails, which I thought were just commercial emails.

Then I read them last week and I found out that it was actually their customer support team writing me direct emails, asking me if I resolved the issue. I am actually to blame for not answering them right away, however, they were really, really helpful, they actually care, and they follow up on a daily basis to see if my issue was resolved. It was my mistake completely that I thought the emails were commercial messaging.

That incident aside, from what I've seen, I would say that they are actually pretty attentive and they want to follow up closely with the client. That was something that made me appreciate that they went the extra mile to help me resolve my issue.

Which solution did I use previously and why did I switch?

In our recent sprint, due to the fact that we use Atlassian as software for handling tasks and for documentation with Confluence, it is our goal to connect it. It's my understanding that it has been connected, however, we haven't tested it so far. VTT is something that we want to do, and it is one of the reasons that we chose Lucidspark - due to the integration capabilities with tools that we already use.

Integrations are important to our operation - if they work as they are advertised. If they do, they will be a huge boost in our productivity, due to the fact that being able to just share data between our applications, our tools, is something that is invaluable in terms of time management. That way, we can focus on having everything inside one container and then share down the pipeline of production, for example, from mind maps to documentation, adding them into Confluence and from Confluence into tasks in Jira and from Jira into actual production. That's actually a pipeline that we're trying to build, and it's something really, really important to us.

How was the initial setup?

The initial setup was pretty straightforward. The fact that we were going for something really specific made it a little bit harder to find inside Lucid, such as making Lucid usable for a wide range of applications with the same tool, we were going for something really specific, which was database designing, and finding out how to implement database designing into that required some work outside of the platform itself. That said, we found really good documentation on the Lucid website. Once we found that, it was straightforward to implement.

The deployment took less than a day. In the morning we had the accounts set up and shared and the rest of the afternoon was spent just working on it, to find out how we can actually export what we were working on into actual code, et cetera. That was it. 

What was our ROI?

We have witnessed an ROI. Just the fact that we can actually cut the database deployment time by so much is a huge return on investment. We can spend the time that we would be using on the implementation of the database to do something else. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty fair for what it does and for the performance that you get. We are in the lowest tier right now as that's more than enough for what we need, and I'd say that it's a fair price. You get a good bang for the buck. It's actually really good.

Which other solutions did I evaluate?

Before this and concurrently with Lucidspark, we are using Draw.io, which is the platform that we were using for database design before. However, it had really bad concurrent working between users and no export feature that would allow us to actually use it without working heavily on the export. 

We also are using Miro and Figma. We're mostly Miro for the whiteboard. I could say that Miro is the closest competitor in terms of the whiteboard feature. Miro has more or less the same speed. It does have a desktop application, which is faster using the render on the computer itself, and it also does have a really nice video conferencing feature between team members. It doesn't have the database capability that Lucid has. Apart from that, Lucid is way better. We started using it instead of using Miro.

What other advice do I have?

We're using their web-based application.

We do not yet use other products in the Lucid suite, such as Lucidchart.

I'd advise other organizations to really try it. If you use any other applications similar to this one, you would see the benefits really quickly. It is worth mentioning that most of the features are actually worth switching from one application to another area in the paid plan. The free plan doesn't actually cover most of the things that we were looking for in a platform. That said, if a company makes a product, it's okay for them to ask for payment for their hard work. If I have to give one suggestion to other users, I would say don't stop at the free version. Try out the paid version and you will see the benefits.

I would rate the solution at a nine out of ten, simply due to the lack of a desktop application and the lower-quality web-conferencing feature, however, for everything else, it's been smooth sailing, from my perspective.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Sridhar Poornachandran
Head of IT Infrastructure & Operations at Aliaxis
Real User
Good brainstorming features, facilitates collaboration, and keeps us focused on our work

Pros and Cons

  • "The interface is easy for a layperson to use and adapt to."
  • "There is a basic function that I struggle with, in the interface, which is having to switch between the editing and navigation modes. A lot of clicks are required when switching between edit and navigation modes and I think that many could potentially be avoided by handling the tasks at the same time."

What is our primary use case?

I am the regional infrastructure manager, heading the entire IT infrastructure for my company. We are headquartered in Belgium and I work with a subsidiary in India, where we have 23 locations. My job includes taking care of all of the infrastructure-related activities. These are operational and project-related activities pertaining to network security and cloud-based solutions.

I use LucidChart as a brainstorming tool. It helps to ideate the organizational structure and anything to do with workflows and architecture. For example, when something new comes up, I turn to the platform to help with brainstorming and ideation, and it has helped to a great extent.

We use it as a mind map tool, for decision-making workflows, and technical workflows. There are multiple reasons that we utilize it, depending on the use case.

How has it helped my organization?

I also use LucidSpark, which is another tool that helps with brainstorming. Particularly in my role as an infrastructure manager for the region, I need to work on strategies. There are always a number of challenges, particularly during the transformation stage. I'm required to bring in the right products and the right skills. When I am stuck and face a blank, LucidSpark helps me to move forward.

The functionality for documenting things like processes is excellent. The templates are already available and all you need to do is bring one in and use it. This saves a lot of time and effort in terms of documentation, and you can export it to any format you need. It allows us to give our reports a professional touch.

I have used LucidChart to create a database schema for one of my colleagues. It supports the notations that we use, such as one-to-many, many-to-many, and others. There is support for components such as private keys, foreign keys, and other such definitions. It is something that is easy to do.

In terms of integrations, we use Microsoft teams as our platform for communication and I was able to successfully integrate it with LucidChart. The one limitation with teams is that people have to be comfortable with viewing things on a web browser.

Using this product brings up the wow factor when I present my ideas. I don't have to rely on PowerPoint presentations, which is another skill. The graphical representation also makes it more open to peer contribution and focusing on a problem.

This product has improved our collaboration and we now do it in a much better way. However, we do not yet have several people collaborating on the same version of a document at the same time. For example, earlier today I was working on a project with infrastructure managers from several regions. We were all on a call and I presented my thought process and ideas. I was the only contributor and I shared my screen. Although I was getting opinions from people, I was doing all of the work on the board. Ideally, people would treat it like a working session and do things like putting sticky notes on the board. In the future, having this type of collaboration would be great.

The plan is to let people know that the option for this type of collaboration is available, and have people come forward to contribute. This way, we start thinking and doing transformation on a different scale.

I can see that using LucidChart is going to save us time in project development, collaboration, and brainstorming. I can't estimate exactly how much it will save us without first having a baseline, although I can say that without the tool, ideation would take me approximately five times longer. The time it takes to complete a project has been drastically reduced.

What is most valuable?

The interface is easy for a layperson to use and adapt to.

There are a lot of pre-existing templates available to assist with a variety of methodologies.

Several different charts are available that include A3, fishbone, and others. There are also a lot of good techniques embedded, such as cyborg, lean, and agile. This helps us to set up the platform and choose which template to use, based on the problem statement.

This product is very adaptive and bringing it in has saved us a lot of time. Once we started using it, the thought process improved.

One of the best features is being able to share work product and opinion with my peers or take it to my CIO. There are good options and it shows how good our tools are at helping with brainstorming and ideating the thought process.  

What needs improvement?

There is a basic function that I struggle with, in the interface, which is having to switch between the editing and navigation modes. A lot of clicks are required when switching between edit and navigation modes and I think that many could potentially be avoided by handling the tasks at the same time.

For example, when I want to edit something or place an object then I have to click on the arrow. If instead, I need to zoom in, zoom out, or navigate to another area, I have to click the hand button, which will be replaced with a mouse cursor. If there was a feature to cut down on the number of clicks then it would be helpful.

For how long have I used the solution?

I have been using LucidChart for approximately one month. I have been delegated the responsibility of evaluating the effectiveness of the tool in my region.

What do I think about the stability of the solution?

This is absolutely a stable solution. I haven't seen any glitches and in my experience, it is good.

What do I think about the scalability of the solution?

We have a global moderator, who is a system architect. This person distributes responsibilities to the regional level, such as North America and Latin America. EMEA and India are also regions, and I am responsible for India.

At this moment, it is a little early to talk about scalability because, for the part of our organization in India, I'm the first person using it. We will expand in the next two years and we will be doing a lot of activities. This includes transformational activities and we need to bring some brilliant brains together. When we do that, this tool will be a great help in terms of facilitating collaboration.

When we get to this point, we will definitely seek the help of Lucid experts.

How are customer service and technical support?

A gentleman from customer support has reached out to me but unfortunately, my calendar has been booked and I haven't had the time to speak with them. As such, I have not yet spoken with anybody from Lucid support.

Which solution did I use previously and why did I switch?

If I want to reorganize my unit, there are multiple platforms that I can work with. I can use draw.io, Visio, or Miro, but adopting LucidChart was better from a strategic perspective.

At this time, it is my responsibility to evaluate the effectiveness of the tool in my region. I'll be in a position to evangelize the product across the whole organization, based on the key outcomes and whether the success criteria have been met. After I demonstrate its worth, the whole organization will adopt these tools.

How was the initial setup?

The initial setup is pretty straightforward.

For a layperson, it is quite interactive and quite helpful. From my experience, it was smooth.

What was our ROI?

We have seen ROI in terms of time savings, which naturally helps in terms of costs.

What's my experience with pricing, setup cost, and licensing?

At €167 per user per year, the pricing is slightly higher than Visio, but it's worth it.
First, it is just a little bit higher than Microsoft Visio. Second, there are a lot of additional features.

Lucid is a single platform but they have two products, LucidChart and LucidSpark. These go hand-in-hand and it would benefit many users if these two products were combined into a single, cost-effective license. I think that by combining these two products, Lucid can be very competitive and it would be a great value add.

One of the things that I do not yet know is whether anonymous users need a license in order to contribute. For example, if I have a license and I bring in some anonymous participants to interact with the board, I don't know whether the license covers them to do so, or if it is more limited than that. In other words, I am unclear as to whether a single license extends to multiple users.

Which other solutions did I evaluate?

Prior to selecting LucidChart, we were assessing multiple tools. Miro was one of the contenders, as was Lucid. I worked with Miro in between periods where I was using Lucid.

When exploring the various options, I found that Lucid offered a lot of existing templates. These helped me a lot with brainstorming.

A more complete evaluation was done by our global team. That said, I don't foresee any disadvantages in using it.

What other advice do I have?

We are trying to bring in Jira for project management, and if that happens then I plan to integrate it with LucidChart.

There are no Mac users in my organization so it is not very important to us that LucidChart accommodates both Mac and PC users.

My intention is to be an ambassador within the organization and promote Lucid to multiple people who are in need. We need to have this solution used regularly by the team, although the first thing to do is identify the people who need it. I've been liaising with multiple people to understand how it would assist, and how we can make the best use of the tool.

Once we have a large enough audience, we will contact Lucid for help on improving the effectiveness of the tool. They may suggest certain things that can be done. In the meantime, however, I am passionate about using the platform and will continue to explore it on my own.

Overall, this is a good solution and for a layperson, it will be very easy to get started with and adapt to using.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Find out what your peers are saying about Lucidchart vs. Lucidspark and other solutions. Updated: September 2021.
542,721 professionals have used our research since 2012.