Mitel Application Suite Competitors and Alternatives

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Real User
Technical Lead with 51-200 employees
Aug 01 2018

What is most valuable?

From my perspective as an integrator, the most valuable features are call recording, call logging, and the stability. Where we've installed call centers, it is used for customer experience improvement. And call the call logging can help with... more»

How has it helped my organization?

With Asterisk-based systems, we can even offer Cisco phones, unlike other IP systems, since there is a wide variety of IP phones that are compatible with Asterisk. That is an advantage of the Asterisk solution.

What needs improvement?

CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers.

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