Mitel Communications Director Competitors and Alternatives

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Researched Mitel Communications Director but chose 3CX.
3CX
pdonovan89107
Real User
CTO at a security firm
Mar 29 2017
The ​Hot Desking and Call Queues are valuable features.

What is most valuable?

* Hot Desking * Call Queues * Wallboard * Call Metrics * Call Recording * Easy to maintain

How has it helped my organization?

The hot desking made it easier to use a smaller space with multiple shifts and then provide call metrics for all the... more»

What needs improvement?

Major changes between versions cause features to move in the tree. The major releases come before any significant minor... more»

What's my experience with pricing, setup cost, and licensing?

Pricing for 3CX and phones are reasonable and much less than Avaya and Mitel.

Which solutions did we use previously?

We previously used Avaya. I was familiar with Avaya Partner and Magix systems, and they served us well. The cost... more»

What other advice do I have?

We use this solution in our office and also recommend it to our IT managed customers when the time comes. I really... more»
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