Mitel Communications Director Archived Reviews (More than two years old)

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Owner at a comms service provider with 51-200 employees
Apr 21 2015

What do you think of Mitel Communications Director?

The MCD or Mitel Communications Director is now called the MiVoice Business- Great product- we have had it for many years when it was called the MCD or 3300. Mitel has always had a great migration program and has allowed us to upgrade the system over time, upgrades are easy and can be done as we find the funds to do it. The applications available to the system are numerous and each year progress the functionality. It is is easy to use, easy to program and a stable product.
Director of Mitel Services at a tech vendor with 51-200 employees
Apr 08 2015

What do you think of Mitel Communications Director?

What is most valuable?

ACD - strong featureset. Easy to program. UCA - As a remote worker tool gives me access to everyone in the office

How has it helped my organization?

As a remote worker MiCollab gives me access to everyone in the office.

For how long have I used the solution?

8 years

How are customer service and technical support?

Customer Service: 11 Technical Support: 11

Which solution did I use previously and why did I switch?

Yes, company decision. It took me a little while to get used to the new layout, but well work the learning curve

How was the initial setup?

Quite straightforward, but there are a lot of opportunities to customize if required. The layout of the programming GUI makes everything easy to find, and the help menu is the best i have ever…

What is Mitel Communications Director?

The Mitel Integrated Communications Director features an automated voice mail system for handling telephone calls and taking messages. The system provides you with a mailbox for sending and receiving messages, which you can personalize with your name, a greeting, and a private passcode.
Also known as
Communications Director
Mitel Communications Director customers
Banfield Pet Hospital, Carlsberg Breweries