We used to have Help Desk tickets every day on our old wireless network. And since we've switched to Mojo, we've had zero. We've had no Help Desk tickets. Our old WiFi solution was taking up 20 hours of a staff member every week. And now we have zero tickets.

Arista Mojo Wifi has improve stability, visibility anf performance across our enterprise. No more wondering what is causing our wifi issues. Time to deploy is shorten compared to our previous solutions.

We have used it to stop students from accessing VPN sites. They would connect to other VPN networks. We are able to stop that at the access point before it ever hits the network. As soon as the client tries to connect to the site, they are shut off immediately. It never goes out to our web filter and has to be inspected. We can kill it right there. 

Also, as far as performance goes, we have been able to deprioritize traffic on the network. E.g., garbage traffic can be set at a lower priority than student testing and academic sites.

It has given us a huge leg-up when competing with other managed service providers who use different vendors because of the visibility it gives us to customers' traffic for troubleshooting purposes. It tells us if something's wrong before the customer knows it, or at least it speeds up our troubleshooting dramatically. They have built into it the ability to know if there is a network problem. It saves us a lot of troubleshooting time.

The Mojo Aware platform has been able, in multiple cases, to hone in on the cause. Customers report to our team saying, "We have WiFi problems at this location." Something generic. We can see the problem thanks to Mojo Aware. We are able to tell them, "We see the problem in a particular network feature or function is having problems. That is why you are having WiFi problems. It is because of this. Right here is the reason. You need to fix this right now."

It is not the WiFi as much as it is the feature that the WiFi customers or clients are using. They call it: DHCP. When you connect to the network, you get an IP address. I have seen it multiple times, where people go "I can't connect to WiFi." The problem is not the WiFi, the problem is something the WiFi is going to use to get you on the network.

Mojo resolves problems. It repeatedly has faster diagnostics on a network failure.

Added significant value for our MSP customers.

I was an employee there, so this question doesn't apply.