Mojo Networks Customer Service and Technical Support

David Landers
Founder & Chief Architect at a tech services company with 1-10 employees
Technical support is great and responsive. I have had all our cases addressed very quickly. I think the support is done offshore, not in the U.S., but it has been very responsive. In a couple cases, the features do not exist. This is frustrating. However, it is not their problem. They have been very responsive, and consistently investigate problems. I have dealt with bad vendors, who are very sluggish on assistance. This is not them. They have been very quick to dig into problems. My experience with them has been nothing, but solid. If I would have had a bad experience, it would have colored my view of them a lot. That is the way it works. If you have one bad operations experience, it will make you think about that one all the time. However, it has been consistently solid. View full review »
ThomasPowers
Director Of Technology
Their tech support is amazing. Not a chat. It's not that we put in a Help Desk ticket, it's more that we're on the phone with engineers. Not just a tier-one type support: "Well, let me help you through some questions." It's top-notch. They're there for you and they're actually in the weeds with you answering the real questions so you don't have to go through hoops to get to someone. We've had engineers come out, since we've put it in, two times. But they've been here three times. That's a testament to their company, that they actually flew in engineers into our school district to help us implement it, to learn things. Pretty powerful. View full review »
John Case
Senior Collaborator at a non-tech company with 51-200 employees
Technical support has been incredible. I talked with the Senior Vice President of Support on a product problem that we had shortly after we set things up. He called me on a Saturday morning from California, and we worked through an issue. Other than that, if we call, we get a person. We do not have to deal with a whole phone menu tree. You get to talk to an engineer right away. View full review »
Find out what your peers are saying about Arista, Cisco, Ruckus and others in Wireless LAN. Updated: October 2019.
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AlanTran
Director of Technical Services at CTM
Their support is second to none. I love their support. They are very proactive, they always resolve issues, there's always the same engineer that resolves it. I'm never worried about tickets being misplaced or not resolved. View full review »
VpManage4a33
VP, Managed Services at a tech services company with 11-50 employees
Technical support has been responsive when needed. View full review »
Find out what your peers are saying about Arista, Cisco, Ruckus and others in Wireless LAN. Updated: October 2019.
378,124 professionals have used our research since 2012.
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