MongoDB Customer Service and Technical Support

Sushil Dwivedi
Team Lead at RBS Securities
We have a support portal where we can log tickets and fix issues. We contact them directly and we can set up a call whenever we need help from them. For some issues, I would rate technical support a nine out of ten, or a ten out of ten. However, at other times, I would rate them a seven out of ten. It depends on who is dealing with the ticket. There are times where they respond to tickets very quickly and things get resolved in a timely manner. At other times, it takes ages to resolve the problem. View full review »
Pranesh Vittal
Associate Director - Database & DevOps at a tech services company with 1,001-5,000 employees
Because we are using the Community Edition, we don't have any support whatsoever. We did interact with them for MongoDB Atlas, and we are still in contact with them to see if we can take something into production a couple of quarters from now. View full review »
LourensWalters
Senior Program Manager and Data Scientist at a tech services company with 51-200 employees
I can't recall any issues that our technical team ever had. My feeling was that they were satisfied. View full review »
Learn what your peers think about MongoDB. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,536 professionals have used our research since 2012.
Consultant6578
Consultant at a tech services company with 201-500 employees
I have never been in contact with the people who developed MongoDB. I've never bought any support from them or had any issues. When we've run into something like scalability or other issues, we've always managed to figure it out on our own. The community's also fairly strong so technical support isn't something we've needed. View full review »
reviewer1282530
Digital General Manager at a tech services company with 10,001+ employees
I have not yet contacted the technical support team of MongoDB, but I have great interactions with the MongoDB side. We have our own technical team in our company that takes care of our issues. View full review »
José Luis García Morillo
Senior Developer at ENEL
I have not contacted technical support. We have been able to resolve any issues we have had on our own. View full review »
Felix Esteban
Head of Development and Consulting at Logalty
We don't use the technical support because we have our own technical team that can help us. View full review »
reviewer1129392
Solutions Developer at a tech services company with 11-50 employees
There's no technical support in the server source. View full review »
SamanJasim
Team Leader at a tech services company with 1,001-5,000 employees
I have not used the technical support. If I get stuck, I search for the answers and will luckily find them. View full review »
Learn what your peers think about MongoDB. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,536 professionals have used our research since 2012.