The solution was primarily used for request management for managing tickets. We can use the platform to make requests for issues that are IT-related. In addition to that, we have access to a change in management, or program management features.
Motadata IT Service Management is #20 ranked solution in top IT Service Management (ITSM) tools. IT Central Station users give Motadata IT Service Management an average rating of 6 out of 10. Motadata IT Service Management is most commonly compared to Infraon Desk:Motadata IT Service Management vs Infraon Desk.
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What is Motadata IT Service Management?
Our ITIL Compliant ITSM Tool organizes information, automates support workflow, eliminates manual/back-end complexities and encourages self-service for maximum productivity and superior user experience. The platform offers a modern interface, built-in templates and guides, instant universal search and meaningful insights that help your IT teams to work effectively and streamline IT service delivery.
The IT Service Management platform drastically reduces the number of incoming tickets, helps in creating a centralized knowledge base, eases the complexity of managing multiple assets, enables technicians to deploy patches remotely, complies to audit requirements and improves the performance of IT Service Desk.
In a nutshell, our ITSM tool offers a robust life-cycle that connects symptoms to their root cause and a comprehensive asset inventory that tracks and manages a wide range of assets. All of these powered by automation.
Motadata IT Service Management is also known as Motadata ITSM.
Download the IT Service Management (ITSM) Buyer's Guide including reviews and more. Updated: November 2021
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