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What is Motorola PremierOne CSR?

Motorola PremierOne CSR provides a single platform for citizen access and communications. Citizens can request services by phone, through email, via the Web, using a smartphone app or through social media like Facebook and Twitter. Through its highly configurable workflow engine, PremierOne CSR also automates new and existing processes, routing of service requests to the proper department, weeds out duplicate requests, dispatches crews, tracks progress, generates communications and captures statistical data for improved reporting, management and planning. Plus, PremierOne CSR allows users to develop a customized knowledge base, using both internal and external resources, to provide accurate information for both workers and citizens.
Also known as
PremierOne CSR
Motorola PremierOne CSR customers
Calgary, Alberta, Canada
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