I give the solution an eight out of ten.

MSP360 Backup is a good product and it works well. I was never able to test restoration because I don't have the backup environment I need to work in. I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup. I could see the data, it was very simple to understand and easy to manage.

I rate the solution an eight out of ten. 

The solution does not require maintenance.

I rate MSP360 Backup an eight out of ten.

It is a good product. I recommend it to other team members and other parties as well. I rate it a seven out of ten.

MSP360 Backup is a good product. Check if you need to be GDPR compliant.

I have used two products previously, and I stopped using them for various reasons. I did my own research to find a product that would be applicable and useful for us. We eventually found it by attending an Amazon AWS open day, where I was explaining my issues to them. They said to me, "Well, have you looked at this product?" We said, "No. We're not aware of the product." I then went and researched it and decided to go for it. I then ran it through the test with one or two customers as a trial, and I liked the way the product worked, its flexibility on the storage and cost, and the way it was supported. The support is very good. The flexibility in creating backup jobs is very applicable to us.

I sell this solution exclusively. I have some other small productions that I sell, which have a small amount of support, but this runs about 95% to 98% of my business. If anybody is going to implement this solution, take it slowly. Support and customer interaction are key things. When a customer has a backup failure, I contact them telephonically and walk them through the steps to resolve the issues. It is not an email that goes to the customer saying that they have got a backup failure. If the customer does not notice the email, he would know nothing about this issue. The support I provide to the customers is proactive support. 

The other key thing is the stability of internet connections, especially in the micro market. As a policy, I will not take any new customer that uses copper as an internet medium. In South Africa, we had DSL, which is officially in retirement. The lines are slowly being phased out in favor of fiber and wireless.

I would rate MSP360 Backup an eight out of ten. I rate it very highly specifically for my market. When comparing Veeam with MSP360 Backup, Veeam has got more features, but Veeam is also more complex to set up and run. 

I would rate this solution nine out of ten.

It is early in my usage, as I have only been using it for a couple of weeks.

I'm just a customer and end-user.

I currently use the previous version of MSP when its name was CloudBerry.

I installed an agent in the configuration to back up the information on Amazon. I have about two terabytes of backups in Amazon Glacier.

I would recommend the solution. It's a very trustworthy solution.

I'd rate the solution at an eight out of ten.

If your environment is small and you're not looking to scale too much, I would recommend this solution. If the environment is bigger and the environment is going to scale pretty fast, then this would not be the solution.

To improve this solution, they should improve it so that the backup restore is pretty fast. If I have an incident and I need to restore something very fast, I want to restore a particular virtual machine, maybe in an hour and that is not possible to do with MSP360. It takes time. 

I would rate MSP360 a seven out of ten. 

The problem for us was because we have an environment that is scaled up, and it becomes a little challenging to manage. One other challenge is that they don't have a central console. You can write this point as an improvement point where they have a central console or you can say the management isn't easy. 

While the solution is set up for re-sale, I don't recall us having any formal agreements in place with the company.

We're using the cloud version of the solution and therefore it's the most up-to-date version available.

I'd recommend other organizations to try the product. We've been largely quite happy with it. It's easy enough to dive into.

Overall, I would rate the solution at a nine out of ten.

One thing that I would recommend is first of all to do a classification of your data. That means that before each backup has to be done, most of the time people need to clean up their data. They just want to do a backup. If there was a feed backup where there would not be much cost when you go to the cloud backup, no doubt it is would be easy to handle backup retrievals and all, but everything here increases the cost. When we restore the backup, there is a cost associate because we're using the link and all this stuff. There is also a cost to retrieving it. That means the people first have to do the housekeeping of the data before it goes onto the cloud backup. The data classification has to be in order before going to the cloud backup.

Next is that you need to know where your stored data is being stored before storing it, whether it is in India or in Singapore or in the US. This you need to make sure. 

Next is an SA link. That means your agreement about how much time it takes to retrieve, how much it takes to upload, etc. And finally is your internet speed, your internet bandwidth - what bandwidth you are using. Because once you do the cloud backup, your internet bandwidth has to be increased. So these are the things which you need to take care of.

On a scale of one to 10 - I would rate Cloudberry Backup a nine.

We use both public and private cloud deployment models.

Having a backup is necessary. Every user of IT infrastructure needs to have a backup, and this is a good solution to implement because it is so easy and straightforward.

I'd rate the solution nine out of ten.