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MSP360 Backup Pros and Cons

MSP360 Backup Pros

MG
Owner at a tech services company with self employed
One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup.
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Director at a tech services company with 1-10 employees
The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here.
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RC
President and Chief Technology Officer at a tech services company with 1-10 employees
Technical support is very good.
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Learn what your peers think about MSP360 Backup. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.
TS Engineer at a computer software company with 5,001-10,000 employees
The initial setup is very easy. It's not overly complex.
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SJ
IT Manager at a transportation company with 501-1,000 employees
The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly.
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CEO at Liwicom GmbH
The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal.
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MS
Owner at DataCorp Magdalena Stanek
The solution is simple to use and easy to configure.
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MSP360 Backup Cons

MG
Owner at a tech services company with self employed
They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that.
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Director at a tech services company with 1-10 employees
As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing."
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RC
President and Chief Technology Officer at a tech services company with 1-10 employees
We could basically use just a more concise visual dashboard reporting on the status of the various machines.
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Learn what your peers think about MSP360 Backup. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.
TS Engineer at a computer software company with 5,001-10,000 employees
The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel.
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SJ
IT Manager at a transportation company with 501-1,000 employees
There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station.
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CEO at Liwicom GmbH
The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not.
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MS
Owner at DataCorp Magdalena Stanek
The graphics are looking a bit old and should be updated.
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Learn what your peers think about MSP360 Backup. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.