Mulesoft Anypoint API Manager Customer Service and Technical Support

Maheedhar Aluri
Senior Architect at a consultancy with 1,001-5,000 employees
I don't oversee the Mulesoft activities on a day-by-day because I work on the enterprise architecture security. We rarely go and focus on Mulesoft but whenever we ask them any questions, rather than addressing the question, they completely answer in such a way that they will do some due diligence. Somebody will show up at our premises, and they'll send some statement of work or something like that. They want to turn every question into a business. I understand business is not a charity. But at least, being customer service, something you have to understand through the customer perspective, is that customers are expecting to do some due diligence and that you understand the customer complaint correctly, and then address their concerns. If there really is any business potential there, then you can address that. Rather than jumping into the business wagon initially, they should understand the concern. They should understand the issue, and they try to address that, then if they really feel that there's business, or they have a business opportunity out there, they can capitalize that. Nobody is refusing that. Rather than focusing on numbers, they should focus more on the customer support service. View full review »
reviewer1315965
CEO & Co-Founder at a computer retailer with 11-50 employees
I have never been in contact with technical support. It is not often that something goes wrong. View full review »
reviewer1313436
Enterprise Integration Consultant at a software R&D company with 1,001-5,000 employees
I haven't contacted technical support but I have been in touch with some of its engineers and they were a pleasure to deal with. They're good engineers and they are very helpful. View full review »
Learn what your peers think about Mulesoft Anypoint API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,458 professionals have used our research since 2012.
SunilDsouza
Vice President at Bosch Automotive Electronics India Pvt. Ltd.
We've found technical support to be excellent. We've been very satisfied with the level of service that the solution provides. View full review »
reviewer956706
Lead Architect at a financial services firm with 10,001+ employees
I have been in touch with technical support. View full review »
reviewer1173171
IT Consultant at a software R&D company with 1,001-5,000 employees
I have not needed to contact technical support. View full review »
Learn what your peers think about Mulesoft Anypoint API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,458 professionals have used our research since 2012.