MySQL Customer Service and Technical Support

Patryk Golabek
CTO/Software Architect at Translucent Computing Inc
I have not been in touch with support because any issues that came up, we really just resolve them because it's open-source, so if you look at the code, then you can solve it. There's also lots of community engagement in these databases. There are millions and millions of forums online. So if there's a problem, everybody will be on it trying to fix it. So there are no real major issues here. View full review »
reviewer830019
CCO at a construction company with 11-50 employees
We've never been in touch with technical support. For us, so far, things have been working perfectly so there hasn't been a need to. View full review »
Grégory Tabourin
Infrastructure Platform Engineer at a cloud provider with 51-200 employees
We're using the community version of the solution. I don't have any complaint with the level of support, however, it is online and there isn't a support line. View full review »
Learn what your peers think about MySQL. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,536 professionals have used our research since 2012.
reviewer1139685
Business Intelligence Manager at a translation and localization position with 501-1,000 employees
I haven't directly contacted their technical support. I haven't gotten feedback from the IT team. View full review »
George Otako
CEO at OS Labs
I haven't contacted Oracle in regards to MySQL but I have contacted Oracle support for other things. They're okay but from my end, the problem is that they're not proactive. From one to five, I would rate them a four. There's a lot of documentation on the Oracle support portal even though you must be contracted customer. There is also a lot of support information on the community portals and google search in general. This is the reason we picked MySQL from the rest. View full review »
Learn what your peers think about MySQL. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,536 professionals have used our research since 2012.