N-able Remote Monitoring & Management Pros and Cons

N-able Remote Monitoring & Management Pros

Rajpalsinh Chudasama
Datacenter Manager at S4 IT Technologies
The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good.
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CA
Chris Artibise
Service Manager at Baker Computers Ltd
Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues.
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AL
reviewer1381935
IT Manager at a tech services company with 1-10 employees
I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way.
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Find out what your peers are saying about N-able, ConnectWise, Comodo and others in Remote Monitoring and Management Software. Updated: June 2021.
509,820 professionals have used our research since 2012.
BA
reviewer1136580
IT Manager at a pharma/biotech company with 11-50 employees
We like that this solution is in real-time, it gives us real-time monitoring.
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N-able Remote Monitoring & Management Cons

Rajpalsinh Chudasama
Datacenter Manager at S4 IT Technologies
Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved.
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CA
Chris Artibise
Service Manager at Baker Computers Ltd
The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports.
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AL
reviewer1381935
IT Manager at a tech services company with 1-10 employees
There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information.
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Find out what your peers are saying about N-able, ConnectWise, Comodo and others in Remote Monitoring and Management Software. Updated: June 2021.
509,820 professionals have used our research since 2012.
BA
reviewer1136580
IT Manager at a pharma/biotech company with 11-50 employees
I would like to see notifications sent with SMS.
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Find out what your peers are saying about N-able, ConnectWise, Comodo and others in Remote Monitoring and Management Software. Updated: June 2021.
509,820 professionals have used our research since 2012.