N-able Remote Monitoring & Management Overview

N-able Remote Monitoring & Management is the #5 ranked solution in our list of top Remote Monitoring and Management Software. It is most often compared to SolarWinds NPM: N-able Remote Monitoring & Management vs SolarWinds NPM

What is N-able Remote Monitoring & Management?

With out-of-the-box remote monitoring, management, patching, and automation, it’s easier than ever to support, manage, and protect your customers with N‑able RMM.

  • Onboard in record time.
  • Multiply your team’s impact and profitability.
  • Identify and remediate issues automatically before they do harm.
  • Add the features you need, when you need them.
  • Expand your service offering and grow your customer base at your own pace.
  • Get access to exclusive resources, such as the MSP Institute, Automation Cookbook, boot camps, and office hours.

N-able Remote Monitoring & Management is also known as SolarWinds MSP Remote Monitoring & Management, MSP RMM, SolarWinds RMM, SolarWinds Remote Monitoring and Management.

N-able Remote Monitoring & Management Buyer's Guide

Download the N-able Remote Monitoring & Management Buyer's Guide including reviews and more. Updated: June 2021

N-able Remote Monitoring & Management Customers

NetSys Network Systems

N-able Remote Monitoring & Management Video

Pricing Advice

What users are saying about N-able Remote Monitoring & Management pricing:
  • "We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras."
  • "It's expensive and out of our budget."

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Rajpalsinh Chudasama
Datacenter Manager at S4 IT Technologies
Real User
Top 5Leaderboard
Has been helpful during the pandemic because you can dial in from any location

What is our primary use case?

We use SolarWinds for everything. One of the main reasons we use it is for remote support. We have a desktop workstation added to multiple clients' sites. Whenever any problem happens, we just dial into the client machine via the remote support tool of the RMM. We then log into the client machine and resolve that particular issue. We also use the antivirus that is provided along with the RMM setup. The antivirus policy we created depends on the client's requirements. We deploy a particular antivirus on the client site. This tool is the prime use of the current RMM. Along with that, we also use… more »

Pros and Cons

  • "The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."
  • "Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved."

What other advice do I have?

I would rate SolarWinds MSP Remote Monitoring & Management a nine out of ten. You should provide a simple solution where everything is at one point, but it is also really simple for technical support or a client to understand then. If you don't have an antivirus, you can go to a third-party for their services. If you keep the solution as simple as possible, then you definitely will win in this race because they don't want to do all the tasks themselves. If you have level one or level two guy, they also can easily understand that kind of solution. In that case, people will be attracted to the…
CA
Service Manager at Baker Computers Ltd
Reseller
Makes remote access and remote support much easier and lets us know about a problem before our customers realize it

What is our primary use case?

We offer a service to our customers where we monitor their computers and let them know if there are problems before they realize there are problems. We can offer patch management if they want. Although, not a lot of our customers actually want that. We're using its latest version. It is installed on each PC, and if our customers also want the antivirus solution, we can install the antivirus as well.

Pros and Cons

  • "Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues."
  • "The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."

What other advice do I have?

It is a pretty good all-around solution, especially for a small business like us who need to look after a limited number of clients. It fits us very well. We're running it on our own server at the moment. They probably weren't offering the cloud service when we started, but they're now also offering a cloud solution. If someone new is setting it up, they should find out what's best for their situation and whether they want to run their own server or take advantage of cloud service. Of course, there are extra costs for the cloud service, but there are costs for running your own server as well…
Learn what your peers think about N-able Remote Monitoring & Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
512,221 professionals have used our research since 2012.
AL
IT Manager at a tech services company with 1-10 employees
Reseller
Top 5Leaderboard
Lets us keep an eye on client infrastructure at all times in one central portal

What is our primary use case?

My main use case for SolarWinds RMM is monitoring my customers' infrastructure and devices. I use it primarily as a patch manager, but it also finds use in many recurring IT jobs that we undertake for our customers.

Pros and Cons

  • "I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
  • "There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."

What other advice do I have?

SolarWinds RMM is a comprehensive remote monitoring solution with a lot of different features for different scenarios, many of which may not be relevant to your company's operations. Most of these features will add extra costs to using the software, so make sure you select only what you will actually be using or you may have to pay an unnecessarily large bill. I would rate SolarWinds RMM an eight out of ten.
BA
IT Manager at a pharma/biotech company with 11-50 employees
Real User
Top 5Leaderboard
Real-time monitoring platform that is stable with good support

What is our primary use case?

We are using this solution to monitor the connectivity of our network devices.

Pros and Cons

  • "We like that this solution is in real-time, it gives us real-time monitoring."
  • "I would like to see notifications sent with SMS."

What other advice do I have?

SolarWinds is very good, it's one of the leaders in Gartner Magic Quadrant. The issue is the expense of this product. We had a team of three to deploy and maintain it during our testing. They are network and system administrators. While it's expensive, I would definitely recommend this product to others. I would rate this solution an eight out of ten.
Buyer's Guide
Download our free N-able Remote Monitoring & Management Report and get advice and tips from experienced pros sharing their opinions.