N-able Remote Monitoring & Management Room for Improvement
Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved.
If my client just wants to install office products, I'm not sure that they can remotely deploy all of the desktops with one click. With Kaseya, users needed to click on a script, select the machine, and it will get deployed in multiple machines.
Service Manager at Baker Computers Ltd
The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports.View full review »
IT Manager at a tech services company with 1-10 employees
There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information.
Reliable live monitoring of remote devices is important to me, so I think it needs more improvement with regard to the communication between the agent and the portal.
IT Manager at a pharma/biotech company with 11-50 employees
After testing, we decided not to proceed with this product. It is very good and has many features, but the cost is very expensive so it is beyond our budget. We decided to use other software.
I would like to see notifications sent with SMS. For example, when we are outside or we are working remotely, we wouldn't need an internet connection to know if there are any failures or disconnections in our systems. We would know by receiving an SMS notification.View full review »