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NetApp AltaVault OverviewUNIXBusinessApplication

NetApp AltaVault is the #2 ranked solution in our list of top Cloud Storage Gateways. It is most often compared to Veeam Backup for Office 365: NetApp AltaVault vs Veeam Backup for Office 365

What is NetApp AltaVault?

NetApp Cloud Backup (formerly AltaVault) cloud-integrated storage provides secure, fast back up data to any cloud at up to 90% lower cost compared with on-premises solutions. Cloud Backup gives you the power to tap into cloud economics while preserving investments in your existing backup infrastructure and lets you meet your backup and recovery service levels.

NetApp AltaVault is also known as AltaVault.

Buyer's Guide

Download the Cloud Backup Buyer's Guide including reviews and more. Updated: October 2021

NetApp AltaVault Customers

Blach Construction, NASA, Riggs, Counselman, Michaels & Downes, Seminole County Public Schools and Spot Trading

NetApp AltaVault Video

Archived NetApp AltaVault Reviews (more than two years old)

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PC
Head of Purchasing at a tech vendor with 1-10 employees
Real User
Leaderboard
It is a flexible solution that saves us a lot of time and offers good support

What is our primary use case?

Our primary use case or this solution is data backup.

What is most valuable?

The solution is very easy to use and it offers great support. It is also a very flexible solution that saves us a lot of time.

What needs improvement?

I would like to see more web support.

For how long have I used the solution?

I've been using the solution for the past 12 months.

What do I think about the stability of the solution?

The program is very stable.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

Our company grew, so that is why we chose this solution.

How was the initial setup?

We used a consultant for the installation and deployment and the service was…

What is our primary use case?

Our primary use case or this solution is data backup.

What is most valuable?

The solution is very easy to use and it offers great support. It is also a very flexible solution that saves us a lot of time.

What needs improvement?

I would like to see more web support.

For how long have I used the solution?

I've been using the solution for the past 12 months.

What do I think about the stability of the solution?

The program is very stable.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

Our company grew, so that is why we chose this solution.

How was the initial setup?

We used a consultant for the installation and deployment and the service was excellent. The initial setup was straightforward. You just follow the instructions.

What's my experience with pricing, setup cost, and licensing?

It is a rather expensive program.

Which other solutions did I evaluate?

We also looked at VMware but this solution offered better support.

What other advice do I have?

It is a good solution. I would rate it nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user750780
Core Infrastructure Engineer at Children'S Mercy Hospital
Real User
We're not 24 hours behind the times, literally dedupes to the cloud in seconds

Pros and Cons

  • "The deduplication engine. Right now, we're at about 10.5 to 11 times deduplication of our backup data."
  • "I really want to partner it with the SnapCenter. We haven't implemented that yet. We're upgrading all of our stuff to the ONTAP 9, which you had to have."

How has it helped my organization?

We were able to get away from tape for backups. Being able to backup directly to the disk and have it dump directly to the cloud means we're not 24 hours offsite, or 24 hour behind the times, where literally seconds is as fast as it can dedupe to the cloud.

What is most valuable?

The deduplication engine. Right now, we're at about 10.5 to 11 times deduplication of our backup data. That's really handy because we're only using about 200 terabytes onsite, but we're getting two petabytes worth of deduped expanded data.

What needs improvement?

I really want to partner it with the SnapCenter. We haven't implemented that yet. We're upgrading all of our stuff to the ONTAP 9, which you had to have. You can set up different shares, but I would like to be able set up retention windows inside those shares, which right now they're not. You have to use your backup software to be able to keep it forever or say, "Hey in 30 days delete".

What do I think about the stability of the solution?

It's been great. It's been up since April 2nd, about six months. I've rebooted it once, never had an issue, no bad disks. It just works. It's very, very simple, but it works.

What do I think about the scalability of the solution?

Excellent. I have two different nodes that are 116 terabytes of usable data on each. I'm using about 95% of them, and I was hoping to get about three months onsite that I could keep for backups or for recoveries, and I have literally six months on and still going strong. Still haven't hit the cap.

Which solution did I use previously and why did I switch?

We were using LTO-6 and we were having to swap tapes out constantly. We were murdering our tape library so we had to buy another tape library, and then there was the overhead of storage, moving it offsite, keeping it for a year, keeping records, and the like.

Here, I just dump to a location, it dedupes to the cloud, and after one year it automatically deletes itself and I don't have to do any extra work. It's all automated.

How was the initial setup?

Straightforward. Super simple.

We're connected to public cloud, to Azure, and right now we're using NetBackup but we're looking to move into Veeam.

Which other solutions did I evaluate?

We a NetApp shop, so we have multiple NetApp appliances. It was a no-brainer. We did look around but AltaVault seemed to do everything that we wanted it to do, so we took a chance and it's paid very, very well.

What other advice do I have?

It's super simple. We tried to overly complicate it and expected it to be overly complicated and it wasn't. From start to finish, within three days I had moved all my backup policies over to it, and it took longer to replicate to the cloud for that initial data. But after that, like I said, in seconds, where our recovery window is a 24-hour period. We're literally 30 seconds out from backup, to dumping, to dedupe, to the cloud.

Definitely try a demo. I think the on-prem solution where you buy the storage, you keep it locally for quick re-stores. Our restore window has been cut by 10 times. From having to pull back from tape -  I'd definitely recommend it. I don't have to worry about where it's at, I don't have to worry about anything. It literally knows to either pull it from local or pull it from the cloud, and it does everything itself. I just use my backup software, which I know how to use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about NetApp, Veeam Software, Commvault and others in Cloud Backup. Updated: October 2021.
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it_user750642
Lead Engineer at a media company with 1,001-5,000 employees
Vendor
Advantages include on-prem and enables fast recovery, but we have also experienced a lot of crashes

What is most valuable?

  • On-prem
  • Fast recovery
  • Moving away from tape and archiving to the cloud

How has it helped my organization?

We're still into the development, bringing it into production, but we had issues with performance so we're not fully in production yet. The jobs we have baseline into the AltaVault, it seems to be able to recover faster than the previous solution.

What needs improvement?

We would like

  • reliable monitoring
  • to be able to offload into glacier naturally, through policy
  • to unlock the file system restriction between the on-prem cache and the logical space.

What do I think about the stability of the solution?

We've had a lot of issues, crashed the service console a lot, service crashes. One of the motherboards died because it hit a bug. They shipped all the AltaVaults with the same OS that had the same bug condition. We've upgraded now, we hit all their bugs with AD authentication, all the issues, so we're trying to solve those right now.

What do I think about the scalability of the solution?

We haven't gotten to the point that we need to scale it yet.

How is customer service and technical support?

We're still working with a PS engineer. Tech support, when we raised some of the issues we had, has been 50-50. Sometimes there seem to be conflicting answers, then it gets escalated. Then we get the actual solution to the problem.

What other advice do I have?

We use AltaVault for cloud-based back up. We have connected it to a public cloud service.

I gave it a seven out of 10 because right now we're just performing at an average, it's not blowing away.

If I were to advise a colleague at another company who is researching this or a similar solution, I would say make sure you get a good PS engineer involved. It needs maturity. I'd wait another year to see where the OS is.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user750870
Senior Network Systems Engineer at a healthcare company with 1,001-5,000 employees
Vendor
Better security for backup data, because nobody can get it. It's encrypted.

Pros and Cons

  • "You can store backups for a while."

    How has it helped my organization?

    We meet the requirement of having stuff that's backed to the cloud. It's eliminated tape-based backup systems. There is better security for backup data, because nobody can get it. It's encrypted, in the cloud, so you can't. The cloud puts it in some kind of encryption.

    What is most valuable?

    You can store backups for a while.

    What do I think about the stability of the solution?

    We did have some issues with the software and the firmware. We had to update it, but that was it.

    What do I think about the scalability of the solution?

    It's not been an issue right now. We just purchased a new one.

    How are customer service and technical support?

    We have used tech support. If you get the right person, it's good. We have had issues getting to the right person, but once you get to the right person, they are knowledgeable.

    Which solution did I use previously and why did I switch?

    We had Brocade, and then we went to this, AltaVault. We were looking for something to backup to the cloud that was easy to use.

    How was the initial setup?

    The initial setup is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is not too bad, but could be a little better.

    Which other solutions did I evaluate?

    It was Riverbend or NetApp, and we chose NetApp because they have good support.

    What other advice do I have?

    We're doing AWS S3 with Glacier with cloud-based backup. The integration is good. It works with Veeam and Commvault. We are using Commvault for our backup software.

    Most important criteria when selecting a vendor: support.

    I'm pro NetApp, so I recommend the solution.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user750795
    Manager Of It Engineering at a media company
    Vendor
    They listen to what their customers are saying. Missing reporting visibility into files in local cache.

    What is most valuable?

    Replacing an aging tape infrastructure by being able to backup to local cache as well as to the cloud.

    How has it helped my organization?

    • Able to reduce administrative burden on tape management.
    • Able to simplify and streamline our backup process.

    What needs improvement?

    More in depth reporting about the files in local cache: Where they are, how much there are, and what files it is moving to and from the cloud, as it needs to. Most of that's kind of behind the magic curtain process that we don't have a whole lot of visibility into.

    Also, we were actually able to discover a bug in the product that they're still working on. We've been working with their tech support trying to get it fixed. It's a bug with the Server Message Block (SMB) Protocol with older Windows operating systems. This is something we absolutely want fixed in the future, basically as soon as possible.

    What do I think about the stability of the solution?

    We haven't had any stability problems (full uptime).

    What do I think about the scalability of the solution?

    We have not had any issues yet, though we haven't scaled either.

    How are customer service and technical support?

    Customer Service:

    They listen to what their customers are saying.

    Technical Support:

    We have extensively used tech support. It's decent.

    Which solution did I use previously and why did I switch?

    We were previously using LTO-5 with Quantum. We switched because our tape infrastructure was rapidly becoming unable to handle the amount of backup data, and our engineers were having to replace tapes very frequently as well as the speed of backup, and just the management. Our business was quickly moving to a backup everything forever model, which tape is not geared towards.

    How was the initial setup?

    I was involved in the initial setup in my organization. We connected AltaVault to to AWS Glacier, and for backup software, EMC NetWorker.

    The initial setup was fairly straightforward. There were not many issues at all with the setup and configuration. The Glacier side setup was a little unclear, due to some problem with documentation, but we were able to work through it together.

    Which other solutions did I evaluate?

    We chose AltaVault based on a couple of insights ago, when NetApp first purchased it from Riverbed, we are also a Riverbed customer and so we figured that would fit very well. Most of our data is on NetApp, so we figured it would be a very easy transition. I believe we looked at a couple of other products from other vendors, but the NetApp solution seemed to be the most robust for us.

    What other advice do I have?

    They're adding more to the product, and the overall vision of the product is correct and true.

    Definitely make sure to look at the system requirements, make sure that you're onboard, and give it a try. Make sure you have people on your staff that are familiar with cloud, because it can be a little tough to set up if you're not already familiar with it.

    Most important criteria when selecting a vendor:

    • Previous experience with vendor is always good.
    • Industry penetration
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user750774
    Platform Team Lead at University Of Wollongong
    Vendor
    Flexibility, allows us to virtualize it, port it wherever we like, test backups or DR without impacting anybody

    Pros and Cons

    • "The flexibility. Being able to virtualize it, port it wherever I like, test my backups, test my DR capabilities whenever I like without impacting anybody."
    • "More than a 500 volume limit. At the moment, it only supports up to 500 volumes for SnapMirror and that's a problem. We've got 750, so a larger limit for volume replicas for SnapMirror."

    How has it helped my organization?

    We have a whole bunch of DR and backup auditing requirements, and this simplifies that process and strips back all the operational overhead of managing tape. With that operational overhead of managing tapes gone, we're able to focus people's time on more important things.

    What is most valuable?

    The flexibility. Being able to virtualize it, port it wherever I like, test my backups, test my DR capabilities whenever I like without impacting anybody. We had some problems with physical devices in the past and the virtual appliances mean I can shift it around whenever I like.

    What needs improvement?

    More than a 500 volume limit. At the moment, it only supports up to 500 volumes for SnapMirror and that's a problem. We've got 750, so a larger limit for volume replicas for SnapMirror.

    It's quite simple to use. We haven't had many issues. This is really the last stumbling block for us. Once that limit goes away, it's almost set-and-forget. It's just how you want it.

    What do I think about the stability of the solution?

    It was a bit flaky to begin with, but 4.3 that we're on now has been great. We were early adopters so we ran into a few problems, but in recent times it's been good.

    What do I think about the scalability of the solution?

    Scalability is awesome. With the virtual component, just being able to spin up whatever size one that makes sense, it's great.

    How are customer service and technical support?

    We had this very technical problem. When we first stood the system up we used rsync to copy files across. That didn't work. We found that AltaVault didn't like hundreds of thousands of files, it wanted big, single files. So, we changed that and tarballed all the files up and sent them across and it all worked happily.

    When we went to upgrade to 4.3, to SnapMirror to it, we decided to check with the virtual appliance, that we could actually retrieve data from the physical appliance. And when we did that, we found that there were symlink errors. What had happened when we did the rsync, it created the symlinks but when we deleted that out the AltaVault database didn't clear those symlinks out at the time. So, when we went to retrieve a file, it was looking for a symlink that didn't exist and there were a lot of problems. We worked with NetApp technical support to get a workaround in for us to be able to access that data from a second appliance and then were all up and running.

    Technical support were excellent. Knowledgeable.

    Which solution did I use previously and why did I switch?

    We were refreshing our storage about two years ago and, at the same time, our tape infrastructure was due for a refresh as well. As part of that our partners, including NetApp, worked with us and they showed us AltaVault and it appeared to be a great solution.

    How was the initial setup?

    It was very simple. You power it up, give it some basic details, get an Amazon account, plug it in, and it works.

    Which other solutions did I evaluate?

    We did look at Hitachi. We did look at HPE. But we had a 15-plus year relationship with NetApp so it was more just kicking tires to confirm that there wasn't anything amazingly better out there. We were happy with NetApp so we stuck with them.

    What other advice do I have?

    Our use case is cloud-based archive to AWS.

    For us, when selecting a vendor, cultural fit is big. But, in this space, the cultural belief in the protection of the data is critical. We see NetApp as a technology company that has that at the heart of their strategy; keeping the data integral is number one, everything else comes after, and that's number one for us too.

    The product does as it's intended, as it says. All of the features meet our experience. I would suggest to make sure that you are looking at fabric pulls and storage grid and ensuring that what they do with the AltaVault aligns with those technologies as well because there might be some other efficiencies you can gain there. So just have a broader look. But the AltaVault itself will do exactly what you need it to do.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user750621
    It Manager at Vlacom
    Vendor
    ​We're getting rid of our tape libraries, so this is an alternative to that

    What is most valuable?

    We want to archive off-site, because it's cheaper.

    We are using end-to-end encryption because we're putting out content in the cloud, so that's really important to us.

    How has it helped my organization?

    We are getting rid of our tape libraries, so this is an alternative to that. We don't have to have 100s and 1000s of tapes.

    We are going into the cloud, so this helps us go into the cloud. It also has better security for backup data.

    For how long have I used the solution?

    I have doing a PoC on it, so we're not in production. We're testing it right now for approximately 30 days.

    What do I think about the stability of the solution?

    It's pretty stable. I've tested it. It seems to be pretty stable.

    What do I think about the scalability of the solution?

    We haven't tested it.

    How is customer service and technical support?

    We haven't used the tech support yet as we're working with an account team to do the testing.

    How was the initial setup?

    It's pretty straightforward. Nothing out of the ordinary.

    Which other solutions did I evaluate?

    We are testing NetApp because I am looking to save cost for our backups.

    We are looking at Pure Storage. They have a different solution. That is something we are looking at pretty closely.

    What other advice do I have?

    We are using AWS for cloud-based backup and have file and block storage.

    Most important criteria when selecting a vendor:

    • Simplicity of the solution
    • Support has to be really good.
    • The company history pedigree: I want to choose a company that I can rely on for the next ten years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user750867
    Storage Engineer at Lds Church
    Vendor
    Simplified our environment and enables us to quickly and easily use the cloud for backup

    Pros and Cons

    • "It's pretty simple. Once you set it, it goes; and then the idea of being able to get it to the cloud very quickly. It's kind of a set-it-forget-it."
    • "What could be helpful is different user base authentication so then maybe we could allow different customers to point to a single appliance and they only see the backups and things that they have."

    How has it helped my organization?

    Simplicity and that it removed a lot of moving parts in our environment. Like I said, we were able to reduce a courier, simplify the whole back up methodology, being able to get some of that data off to the cloud. Luckily, we haven't had to do any restore. We have tested being able to bring that data back but we haven't needed to use it.

    That's just a big benefit: Being able to easily use the cloud.

    What is most valuable?

    It's pretty simple. Once you set it, it goes; and then the idea of being able to get it to the cloud very quickly. It's kind of a set-it-forget-it.

    We were able to get rid of a single courier who was actually taking separate tapes with that database offsite, before we moved to AltaVault. We got rid of that courier; a bunch of tapes. We don't have to deal with a lot of that problem. We just move it onto the AltaVault and it goes out to the cloud.

    What needs improvement?

    Free version. It actually does a lot. It ingests data from almost any source and it will push it out to almost any cloud. So it does everything I want it to do right now. They've done a good job with it, honestly.

    What could be helpful is different user base authentication so then maybe we could allow different customers to point to a single appliance and they only see the backups and things that they have. That feature may actually be in there but we haven't utilized that.

    What do I think about the stability of the solution?

    So far it's been fine. It did take us a little bit of time to get it configured and set up. A lot of that was actually working with the AWS buckets and trying to reuse some of those and trying to attach those to the AltaVault, but once we got that configured the actual use of the AltaVault appliance was fairly easy.

    What do I think about the scalability of the solution?

    Good. It's actually a good feature. You're able to scale with the cloud.

    How are customer service and technical support?

    When we were trying to migrate it was more of a licensing issue, again because we had our license originally from SteelStore. So when it got purchased by NetApp we had to migrate that, but that was the only time we had to engage support for it.

    We actually ended up having to get our account team to get us a new free license because we'd already purchased it, but it had to get brought into the NetApp portfolio and so they helped.

    Which solution did I use previously and why did I switch?

    It was too complex. It was complicated, the solution we had before. We had multiple carriers and tapes; and the backup, we were really trying to keep that encrypted and secure. And it was just really complex.

    We actually had an audit and the auditor told us that it was too complex. So we were looking at a way to simplify it and that's where AltaVault came in. It took an entire silo of complexity and simplified it to a device in the cloud.

    We switched because it was easier; and the cost. It was really a special use appliance that did a very good job at what it did.

    How was the initial setup?

    I was not actually involved. It was one of my partners. My counterpart set it up but then I did the migration between SteelStore to the AltaVault.

    It wasn't as easy as I thought it was going to be. It was actually a complete rebuild, and then migrate the database. And then to get that license from our sales team. I thought it was gonna take me a couple of hours, it took me a couple of days, but it still wasn't too bad.

    Which other solutions did I evaluate?

    Like I said, we looked at SteelStore, at the time NetApp didn't have anything. We looked at IBM, kind of had a little product attached in the Spectrum Protect, but that was where we focused.

    What other advice do I have?

    We're using AltaVault for doing cloud based backup, actually taking a lot of our backup database to the cloud. Not backing up the databases, but the repository and the catalog of our backups is out to the cloud.

    Our most important criteria when selecting a vendor are functionality, reliability, and dependability. That it's actually going to work and that they're going to be around in five years. Cost and then ease of use.

    I believe there's a free software version to try for 30 days with limited use. When we bought it, it was actually an appliance you had to buy, and now it's software based. So you can actually put it on any server and test it out and try it and see if it as simple or if it works as well as you want it to. We've actually deployed the virtual appliance since our first go at it, so that's what I would recommend for anybody else: try the virtual appliance and make sure they like it.

    I gave it the rating I did because there's got to be room for improvement somewhere, but overall it's pretty simple. For what we use it for, we like it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user750567
    Group IT Manager at Vital Energi
    Vendor
    The initial setup took 90 minutes

    Pros and Cons

    • "Most importantly is having that island into that datacenter, and being able to address things in the same console. Thus, it is irrelevant where it's stored."
    • "There are some bits it could do better. With tighter integration maybe with Veeam, or something like that, it'd be really good."

    How has it helped my organization?

    It's been able to keep us lean and mean on the storage front. I don't want to be buying many racks of storage just to put in my datacenter, when it's not really providing lots of value. I want to have all the imported data with me, thus being able to lower that storage footprint.

    What is most valuable?

    Being able to effectively keep the live data on-premise, or the most recent data on-premise. But I make an affordable solution, where if data is out of a certain time, it goes and leverages all the cheap storage, whether that'll be the storage grid or an S3/S3WS. It's gives me the flexibility of keeping my day to where I want it now. If I need to get the data back really quickly, I put it on the long term retention, being able to access it in the same way.

    Most importantly is having that island into that datacenter, and being able to address things in the same console. Thus, it is irrelevant where it's stored.

    What needs improvement?

    There are some bits it could do better. With tighter integration maybe with Veeam, or something like that, it'd be really good.

    It is still shipping at the moment and it's quite a bigger plane. So, if you are going to go down the physical route, I'd charge for the VA.

    I would improve upon the form factor. Some of the usability stuff is good. There's some better features around that prepopulate and cash-in again, that could be improved upon, but again, minor things.

    What do I think about the stability of the solution?

    Stability is rock solid from my point of view. I've been running it now for around 18 months. No downtime, no support code was locked. That speaks for itself in my opinion.

    What do I think about the scalability of the solution?

    At the moment, we're running it as a virtual appliance. There is no physical stuff on the site. It's all virtual. It seems to be doing the job well. If I need another one, I can scale it out.

    How are customer service and technical support?

    I haven't use tech support.

    Which solution did I use previously and why did I switch?

    I was sourced to go out into the market and look at what was out there. I'd been an existing NetApp customer and it made sense to look at what they had, especially now with the new versions of ONTAP and being able to literally snap mirror and snap vote stuff off into AltaVault, that was a real plus. I didn't need another piece of software to go and grab data to go put it into the cloud. Being able to manage one interface is really powerful.

    We chose AltaVault, because we were really looking at our storage costs. They were always increasing each year. I don't think we've ever deleted data in our business, so every year I was going back adding more costt. I needed a solution that I could look at for over three to five years and say I'm going to put this investment in now. Also, say to management, over three to five years based on the current growth rates, and obviously leave it open for the future as well, it's going to cost you roughly this much. Because I know exactly how much it's going to cost me, I am able to charge that back into different departments, which is really good.

    How was the initial setup?

    The initial setup took 90 minutes. It deployed on the floor and was actively being used in 90 minutes.

    Up until now, it has been AWS, though we are looking at the storage grid in the future. For a backup software, we're using SnapManager with the SnapCenter, or with SnapManager 3.0, it's really good. There's no third party bits there.

    We are looking looking to use Veeam in the future as a repository to leverage all their great stuff.

    What's my experience with pricing, setup cost, and licensing?

    It's quite cost-effective.

    Cloud-base will pay AWS by the minute, but then with AWS, it's an Excel-based decision. I am worried it has become more cost effective to built it yourself, so building something around a storage grid or something like that.

    I'm in the middle at the minute of evaluating if it is cheaper to put on AWS or is it cheaper to go build it yourself? That's something I'm looking at.

    Which other solutions did I evaluate?

    We looked at other competitors, for example Data Domain from EMC. We didn't use it, though. Something that made the decision a wider one with AltaVault was the manageability. I didn't want another thing in the datacenter that I couldn't manage in the same way.

    By using SnapManager and SnapVault, there's no additional training the team really needs to pick it up fairly well. It can all be managed easily.

    What other advice do I have?

    Depending on where's your primary data and what you want to achieve, AltaVault's not great in all cases. In my case, it is really good. I have really long data retention periods, and I want to keep my arms around the data. Also, I want to know where it is, but at the same time, I don't want to be looking at it everyday on the datacenter. Having a solution there that can move data from on-premise into the cloud and back is a massive win.

    Most important criteria when selecting a vendor:

    • Their reliability: We're in a storage market and a data market, the first thing is reliability. Everything that I do on top of it, I want it to work, but it has to be a really good foundation the bottom.
    • Cost is obviously a factor, but for me, it's about reliability.
    • I have somebody on the end of the phone. Where if I do have a problem, I can call and have good support with them? That's something that until you actually have a problem, you don't really realize its importance.

    For me, it's about a company that I can work with and a company who's always innovating, not standing still. A company like that, with cost and the support, it's a great decision.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user750549
    IT Advisor Infrastructure Planner at a energy/utilities company with 1,001-5,000 employees
    Real User
    Allows us more flexibility with our backups and it's highly scalable

    What is most valuable?

    I don't actually use the solution. I plan the infrastructure so I couldn't comment on the actual use. That would require a support team to do that.

    How has it helped my organization?

    It allows us more flexibility with our backups.

    What needs improvement?

    Well, again, I don't know too much about what's coming up, so I couldn't really comment on that, either.

    What do I think about the stability of the solution?

    It's a strong, stable product.

    What do I think about the scalability of the solution?

    Highly scalable as well. We're very flexible in how we use the product.

    How are customer service and technical support?

    Again, I couldn't speak to that myself. It would have to be a technical person that would do that.

    Which solution did I use previously and why did I switch?

    We use NetApp as a partner and consulted with their SEs and their pre-sales team to determine what would be the best solution for our organization.

    For us, when selecting a vendor, what's important is the value-add they bring to the business. So not only that they're trying to sell us a product, but they're aware of what our business does and they come to us with solutions that actually are applicable to our business. That's a really important feature.

    How was the initial setup?

    I wasn't involved in it.

    What other advice do I have?

    Leverage the SE and the technical expertise within NetApp. They offer really great services, and they'll provide you with an honest approach to how to address your business problems.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    JH
    Senior Storage Engineer at a tech vendor with 1,001-5,000 employees
    Real User
    Leaderboard
    There is no one who needs to babysit and manage everything. It automatically does the job.

    How has it helped my organization?

    We used to have a tape backup. The tape backup has so many operations and orders. With AltaVault, everything is automatic. There is no one who needs to babysit and manage everything. It automatically does all these jobs.

    What is most valuable?

    Once you set it up, we have a Symantec Backup. We set up all the policies around the call data, because it's very simple. Therefore, you don't need somebody to babysit it. It's just set it up and forget it; plug it in and let it go.

    What needs improvement?

    We use it in the plants right now. We use NetBackup just as a cataloging service, so if NetApp would probably make it in one box (integrating it), then it would work better to marry to other catalogs. That's the one thing. Everything built it, it could be more beneficial to customers.

    To clarify, the catalog feature is lacking, and you need to depend on somebody else.

    What do I think about the stability of the solution?

    It's stable. I don't think there's any problem in stability. They made a stable product.

    What do I think about the scalability of the solution?

    There may be some issues with the scalability.

    For this case, we don't really need to scale, it's not our primary thing. As long as it backs up automatically and everything.

    How is customer service and technical support?

    We haven't used it and don't need it. There's no support calls to talk about.

    How was the initial setup?

    I was involved in the initial setup. It was very straightforward.

    Which other solutions did I evaluate?

    We chose this solution because we were in touch with a sale representative, and they introduced us to the new products. They knew what product we could include. We like to keep it that way, so it keeps the management very easy. One product, one company, and one number that we call for any issues. It makes it very easy.

    What other advice do I have?

    AltaVault is very economical. You don't need big expertise to manage this product. If you are working school and building a table, this is the best product. You can make it very low cost, and at the same time, it's a great investment.

    We use cloud-based backup with AWS and NetBackup as our backup software. Basically, what we do is take the snapshot backup through AltaVault, encrypt it, and put it on the database.

    Most important criteria for selecting a vendor: They would have to be in business for five years and should have a clear road map, for stability and everything. It's not that someone can just open a company and you're the top one in the first three years, but if you don't have a clear road map of your vision, then it makes it difficult.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user748329
    Senior Storage Engineer at ActioNet Inc.
    Consultant
    Their tech support is superb. They were very helpful with the design, implementation, and configuration phases.

    Pros and Cons

    • "Being able to move data seamlessly from one-premise to the cloud (Azure). It works great. The backup solution is perfect for us."
    • "More capacity with the basic model of the AltaVault would probably help out."

    How has it helped my organization?

    There's multiple ways, but the primary way that it helps us out is that it's seamless. Once we put it in play and configured it how we want, we don't have to go back and massage any configurations. Therefore, we haven't had any issues with it as of yet, so it works great for us.

    What is most valuable?

    Being able to move data seamlessly from one-premise to the cloud (Azure). It works great. The backup solution is perfect for us. What we do, we do that from our primary location and our disaster recovery location, so it works fine in our solution.

    What needs improvement?

    I would like to see voice activation as a new feature. If we could just tell the system what to do verbally, that would be perfect for us. I don't know how that can happen, but at this point I really can't see anything needs to be added it.

    Though, more capacity with the basic model of the AltaVault would probably help out.

    What do I think about the stability of the solution?

    Once we put it up and it's running, that's it, there were no problems. We don't really have to do anything else with it. The stability of it is perfect for us, because we actually have a lot of other NetApp solutions and products in play. Therefore, it allows us to focus on other solutions and products, other than when we should add new things to it, the stability is fine. It's perfect.

    What do I think about the scalability of the solution?

    It is scalable. We haven't used it to its max capability, but we're planning to in the near future as we're taking on more work for ourselves with other organizations within the Department of Transportation. As of yet, we haven't used it to its full capability. I will have to wait and see within the next year how it works out with the scalability.

    How are customer service and technical support?

    Superb. They were very helpful with the design, implementation, and configuration phases. They have been very helpful.

    Which solution did I use previously and why did I switch?

    We were using other companies as far as NetBackup. We were using the solution for EMC, and we wanted to try to do something different. That's what we did by selecting the AltaVault.

    Some of the reasons why I assume they chose NetApp is we look for vendors who are all about being flexible: A unit that can be flexible in different environments, such as cloud-based or on-premise, and also if it works with other vendor's products.

    How was the initial setup?

    I was not involved in the setup.

    Which other solutions did I evaluate?

    Dell EMC and an IBM system were vetted. These are the only two that I know.

    What other advice do I have?

    It's been very helpful for us in our environment and what we do.

    Buy it. Get it. It'll help your environment as well. It's one of the best products out there.

    I wasn't in design phase of this, but from what I know, we had vetted like two or three other companies and NetApp came out on top, so it's a good solution with good service.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.