NetApp EF-Series All Flash Arrays Customer Service and Technical Support

Antwann Rawls
Senior Systems Engineer at Marq Solutions
We have a lot of ONTAP NetApp Sales Engineers (SEs) helping us throughout the process. Some of the partners are being evolved with the beginning to get us acclimated to the new changes. Their SEs are experts. I would rate them a 10 out of 10. View full review »
System Administrator at a hospitality company with 5,001-10,000 employees
I think we used the professional services for initial deployment, and then we've gone along with it. I don't think we've used tech support for that. We've used it for our NetApp shelf that we've got; we sometimes run into some issues. But not for this thing. View full review »
It Team Lead at a tech services company
It was very good. We had some complications in getting the performance where we needed it. They were able to sort that out for us. View full review »
Senior Storage Engineer at a healthcare company with 501-1,000 employees
We use tech support and it's pretty good. The system was stable so we really didn't need a lot of support or a lot of help. The few times we called, we got the right answer. View full review »
Jigar Halani
Practice Head For Hpc And Big Data at a tech services company with 10,001+ employees
Their technical support is excellent. View full review »

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