NetApp EF-Series All Flash Arrays Customer Service and Technical Support

Alberto Alberti
Senior System Engineer at ICTeam
The technical support is very good. The solution doesn't require that much maintenance because it's quite easy and very robust as a storage system. When we did call in the help of support, they responded quickly and offered the correct solution. View full review »
CTO5678
CTO
I have had a couple of technical tasks, but I think that they have good technical support when you inquire about hardware. They have a problem when you ask about software-related issues. When you have a hardware issue, it is reloved within the time limit described and agreed to in the SLA. When it's a software-related issue, it is difficult to find an engineer that can help you. You spend time describing your issue to a person who then says that they can help you, but it will take time. A week later you explain it again. Only when they prioritize your request, will they assign an engineer to resolve your issue. View full review »
Paulo-RODRIGUES
Senior Systems Engineer at Indra
I have not contacted support directly. The customer has specific teams for that. But I work directly with the support on tests for crash recovery. More than a year ago we made these tests before the customer bought the solution. But at the moment, I know that the support in Portugal is very limited because they don't have people working in the office. I think they only have one person working in the Portugal office. View full review »
Find out what your peers are saying about NetApp, Dell EMC, Pure Storage and others in All-Flash Storage Arrays. Updated: January 2020.
399,230 professionals have used our research since 2012.
ITsotrage677
IT Storage Specialist - Solutions Architect at Sorint.Lab
The support for the product is good. They are quick in the response and they are able to give us the correct person to resolve the issue that we are having. These are the most important things to look at when evaluating technical support. Because we have these two points we can evaluate the technical support as good. The response time is important. But the time and the skill they have to resolve the problem together make a difference. View full review »
MohamedYassin
IT Systems Engineer at Adaptive Solutions
I have been in touch with technical support and I would rate them an eight out of ten. View full review »
reviewer805377
Associate Executive - Technical Engineer at a tech services company with 51-200 employees
We are satisfied with the NetApp technical support. View full review »
Infotechengine67
IT Engineer at agiba
Here in Egypt, we do not have an official office or central point of support. This is our biggest complaint. We do not want to have remote support. Rather, we want an office here. It is very difficult to get an engineer here, on-site, from NetApp. This is true even pre-sales; we want to sit with the NetApp team, and not with partners. It's not that partners are bad, but it's better to meet with NetApp directly. View full review »
Omar Capaetti
Assistant Engineer at Cisco Systems, Inc.
I never had to use their technical support, so I don't have any opinion about it. View full review »
MaximChepukov
Engineer at ALC Vitalyur
Their technical support is very good. The power went off and they called us around five minutes later to ask what was going on. Whenever we have any questions they have quick answers. View full review »
Максим Чепуков
Engineer at ALC Vitalyur
I'm satisfied with technical support. I've called them several times and they were very good. View full review »
Find out what your peers are saying about NetApp, Dell EMC, Pure Storage and others in All-Flash Storage Arrays. Updated: January 2020.
399,230 professionals have used our research since 2012.