NetApp EF-Series All Flash Arrays Customer Service and Technical Support

Antwann Rawls
Senior Systems Engineer at Marq Solutions
We have a lot of ONTAP NetApp Sales Engineers (SEs) helping us throughout the process. Some of the partners are being evolved with the beginning to get us acclimated to the new changes. Their SEs are experts. I would rate them a 10 out of 10. View full review »
Alberto Alberti
Senior System Engineer at ICTeam
The technical support is very good. The solution doesn't require that much maintenance because it's quite easy and very robust as a storage system. When we did call in the help of support, they responded quickly and offered the correct solution. View full review »
SystemAd8fc1
System Administrator at a hospitality company with 5,001-10,000 employees
I think we used the professional services for initial deployment, and then we've gone along with it. I don't think we've used tech support for that. We've used it for our NetApp shelf that we've got; we sometimes run into some issues. But not for this thing. View full review »
Find out what your peers are saying about NetApp, Dell EMC, Pure Storage and others in All-Flash Storage Arrays. Updated: October 2019.
372,374 professionals have used our research since 2012.
CTO5678
CTO
I have had a couple of technical tasks, but I think that they have good technical support when you inquire about hardware. They have a problem when you ask about software-related issues. When you have a hardware issue, it is reloved within the time limit described and agreed to in the SLA. When it's a software-related issue, it is difficult to find an engineer that can help you. You spend time describing your issue to a person who then says that they can help you, but it will take time. A week later you explain it again. Only when they prioritize your request, will they assign an engineer to resolve your issue. View full review »
ITsotrage677
IT Storage Specialist - Solutions Architect at Sorint.Lab
The support for the product is good. They are quick in the response and they are able to give us the correct person to resolve the issue that we are having. These are the most important things to look at when evaluating technical support. Because we have these two points we can evaluate the technical support as good. The response time is important. But the time and the skill they have to resolve the problem together make a difference. View full review »
Infotechengine67
IT Engineer at agiba
Here in Egypt, we do not have an official office or central point of support. This is our biggest complaint. We do not want to have remote support. Rather, we want an office here. It is very difficult to get an engineer here, on-site, from NetApp. This is true even pre-sales; we want to sit with the NetApp team, and not with partners. It's not that partners are bad, but it's better to meet with NetApp directly. View full review »
SenStor0618
Senior Storage Engineer at a healthcare company with 501-1,000 employees
We use tech support and it's pretty good. The system was stable so we really didn't need a lot of support or a lot of help. The few times we called, we got the right answer. View full review »
Omar Capaetti
Assistant Engineer at a tech company with 51-200 employees
I never had to use their technical support, so I don't have any opinion about it. View full review »
MaximChepukov
Engineer at ALC Vitalyur
Their technical support is very good. The power went off and they called us around five minutes later to ask what was going on. Whenever we have any questions they have quick answers. View full review »
Максим Чепуков
Engineer at ALC Vitalyur
I'm satisfied with technical support. I've called them several times and they were very good. View full review »
Jigar Halani
Practice Head For Hpc And Big Data at a tech services company with 10,001+ employees
Their technical support is excellent. View full review »
Find out what your peers are saying about NetApp, Dell EMC, Pure Storage and others in All-Flash Storage Arrays. Updated: October 2019.
372,374 professionals have used our research since 2012.
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