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ICT-I Manager at KTDA
Real User
Top 20
Easy to install and the backup features are powerful

Pros and Cons

  • "The most important features are SnapVault, Snapshots, and SnapMirror."
  • "Technical support needs to be improved, as there are no longer partners in our country."

What is our primary use case?

We used NetApp FAS for both block and file sharing but we have now switched to another product by HP.

What is most valuable?

The most important features are SnapVault, Snapshots, and SnapMirror.

What needs improvement?

Netapp closed their local offices in our country leading to no technical and sales support representation.

What do I think about the scalability of the solution?

We've had issues with scalability because the product that we were using went end-of-life many years ago, and we were not able to expand because there were no spares available.

How was the initial setup?

The initial setup is straightforward and the deployment took just a few days.

What about the implementation team?

We had in-house experience for implementation and deployment.

Which other solutions did I evaluate?

Before choosing this product originally, we evaluated others and were ultimately impressed by the Snapshots, ShapVault, and SnapRestore features. These were what we really wanted, and at the time, we could not find another product that had similar capabilities.

We had been using NetApp for quite some time, but the equipment was quite old and we wanted a new system. Between NetApp and HP, we chose HP because the NetApp support is not very good. They used to have partners in the country, but they have left.

What other advice do I have?

My advice for anyone who is considering NetApp FAS is that it is a good product and our only real complaint is the lack of technical support. If they live in a country where technical support is available then I recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
VF
IT Manager at a maritime company with 51-200 employees
Real User
Top 20
Excellent and proactive support, reliable, easy to set up, and you can scale as many as you have

Pros and Cons

  • "The most valuable features are the NAS features and NetApp's excellent support."
  • "There is no NetApp infrastructure set up here in Greece."

What is our primary use case?

We are mainly using this solution for file sharing, virtualization, and database storage.

What is most valuable?

The most valuable features are the NAS features and NetApp's excellent support.

It's user-friendly, and I am happy with the dashboard, customization, and security.

What needs improvement?

For the most part, we don't have any problems. There is no NetApp infrastructure set up here in Greece. We don't have a representative with a technical department and someone who will help you in order to understand the product better.

For how long have I used the solution?

I have been using this solution for seven years.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's scalable. You can scale as much as you can have.

We have approximately 500 end-users in our organization.

How are customer service and technical support?

We have contacted technical support either by phone or via email, and sometimes they have contacted me first because they have noticed something in their systems.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used an integrator to help us with the deployment.

What's my experience with pricing, setup cost, and licensing?

I don't recall the price, but in general, pricing can always be better.

What other advice do I have?

I would definitely recommend this solution to others who are interested in using it.

I would rate NetApp AFF (All Flash FAS) an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PP
Head of Professional Service Department with 11-50 employees
Reseller
Top 20
It can be used both SAN and NAS at the same time, is stable and scalable

Pros and Cons

  • "Can use both SAN and NAS at the same time."
  • "For long term partnership in Myanmar, the local warehouse should be built in Myanmar that's something I'd like to see. We have some issues with supply so there is sometimes a delay in getting the hardware."

What is our primary use case?

Our company is based in Myanmar. I'm formerly a system engineer and we are a NetApp service provider company as well.

What is most valuable?

This is a good product. I like that the NetApp FAS Series can use both SAN and NAS at the same time, and that's what most customers are looking for. Especially, the features like Metro Cluster and Snap mirror are also really good.

What needs improvement?

For long term partnership in Myanmar, The local warehouse should be built in Myanmar that's something I'd like to see. We have some issues with supply so there is sometimes a delay in getting the hardware.

For how long have I used the solution?

I've been using this solution for over three years. 

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

The product is scalable.

How are customer service and support?

We have good support. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is relatively easy but we have a lot of experience with it.  

What's my experience with pricing, setup cost, and licensing?

Licensing costs are reasonable for our customers. We're generally dealing with enterprise-size organizations - mainly the banking and government sectors.

What other advice do I have?

I rate the solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Caesar Malenga
Senior Systems Analyst - Infrastructure at a tech services company with 51-200 employees
Real User
Scalable and reliable, but support could improve

What is our primary use case?

I am using NetApp FAS Series for file backups.

What needs improvement?

We're supposed to have used NetApp FAS Series for replication, but then one of the nodes failed, and then it's taken us some time to bring it up. The management console and disc partitioning could improve.

For how long have I used the solution?

I have used NetApp FAS Series within the past 12 months.

What do I think about the stability of the solution?

The solution is stable. I would rate the stability of the NetApp FAS Series an eight out of ten.

What do I think about the scalability of the solution?

The solution is scalable. We have not done much scaling but we know it can.

How are customer service and support?

The support for NetApp FAS Series has not been…

What is our primary use case?

I am using NetApp FAS Series for file backups.

What needs improvement?

We're supposed to have used NetApp FAS Series for replication, but then one of the nodes failed, and then it's taken us some time to bring it up.

The management console and disc partitioning could improve.

For how long have I used the solution?

I have used NetApp FAS Series within the past 12 months.

What do I think about the stability of the solution?

The solution is stable.

I would rate the stability of the NetApp FAS Series an eight out of ten.

What do I think about the scalability of the solution?

The solution is scalable. We have not done much scaling but we know it can.

How are customer service and support?

The support for NetApp FAS Series has not been great.

How was the initial setup?

The whole installation wasn't done right from the start. I think that's where the problem started.

What's my experience with pricing, setup cost, and licensing?

We are on a perpetual license.

What other advice do I have?

I would recommend 

I rate NetApp FAS Series a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ErhanEvgin
Co-founder at Forest Technology
Real User
Top 20
Easy monitoring, very stable, and easily scalable

What is most valuable?

You can use different protocols at the same time. Monitoring is also very easy in NetApp FAS Series. There is a free tool for monitoring. 

What needs improvement?

Its licensing cost can be improved.

What do I think about the stability of the solution?

It is very stable. We have a lot of customers in Turkey, and we haven't got any major issues or complaints from our customers.

What do I think about the scalability of the solution?

It is easily scalable. You can easily scale up and use old and new products together. NetApp products are very scalable.

How are customer service and technical support?

Their technical support is very good. They work very tightly with us.

How was the initial setup?

The initial setup is very easy. It can be set up in…

What is most valuable?

You can use different protocols at the same time. Monitoring is also very easy in NetApp FAS Series. There is a free tool for monitoring. 

What needs improvement?

Its licensing cost can be improved.

What do I think about the stability of the solution?

It is very stable. We have a lot of customers in Turkey, and we haven't got any major issues or complaints from our customers.

What do I think about the scalability of the solution?

It is easily scalable. You can easily scale up and use old and new products together. NetApp products are very scalable.

How are customer service and technical support?

Their technical support is very good. They work very tightly with us.

How was the initial setup?

The initial setup is very easy. It can be set up in five to ten minutes. We have a lot of technical knowledge of this product.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend this solution. I would rate NetApp FAS Series a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
MC
CEO at a tech services company with 11-50 employees
Real User
Top 20
Helps to store files and for VSI and VDI

What is our primary use case?

I use NetApp FAS Series to store files and for VSI and VDI.

What is most valuable?

The solution is easy to use.

What needs improvement?

NetApp FAS Series could improve by being more secure.

For how long have I used the solution?

I have been using NetApp FAS Series for many years.

What do I think about the stability of the solution?

I have found NetApp FAS Series to be stable.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 30 people in my organization using this solution.

How are customer service and support?

The technical support was satisfactory.

How was the initial setup?

The installation can be difficult but it depends on who is installing it.

What about the

What is our primary use case?

I use NetApp FAS Series to store files and for VSI and VDI.

What is most valuable?

The solution is easy to use.

What needs improvement?

NetApp FAS Series could improve by being more secure.

For how long have I used the solution?

I have been using NetApp FAS Series for many years.

What do I think about the stability of the solution?

I have found NetApp FAS Series to be stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 30 people in my organization using this solution.

How are customer service and support?

The technical support was satisfactory.

How was the initial setup?

The installation can be difficult but it depends on who is installing it.

What about the implementation team?

We use a technical team to do the implementation.

What's my experience with pricing, setup cost, and licensing?

NetApp FAS Series could be less expensive.

What other advice do I have?

I would recommend this solution to others.

I rate NetApp FAS Series a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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