NetApp HCI Customer Service and Technical Support

Steve Lamesey
Vice President at Hardwood International Corp
The technical support is very good. They have some great expertise that is geographically dispersed around the United States. For the rank and file, if you create a support ticket then it's a little clumpy because not everybody is up to speed. But, as you get to the resources who truly understand it, it's very good. As the platform gains broader acceptance, you expect that to migrate down through the organization a little bit. View full review »
EdwardHoppe
Senior SAN / Systems Engineer at a pharma/biotech company with 10,001+ employees
We have used technical support a few times, but not a lot. I don't have any concerns at this time. View full review »
reviewer948963
Storage Engineer at a healthcare company with 10,001+ employees
I use support almost every week and so far, no problems. That's a big reason why we left whoever we left from before, was the customer support, and NetApp's been great in all aspects of that. View full review »
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reviewer1223523
Senior Infrastructure Analyst at a tech services company with 11-50 employees
I like the way that the company handles its technical support. When a node fails, an engineer connects to it easily from a remote session and he fixes it. The way they support the product seems to be to do something better than to do it too fast. We like the way they treat our issues. View full review »
Sean Henry
Senior MIS Manager at a transportation company with 501-1,000 employees
Technical support has been good so far although we haven't used it much, which is very good. View full review »
Sean Henry
Senior MIS Manager at a transportation company with 501-1,000 employees
So far, the technical support has been excellent. We only have to call one number. Whether it's an issue with the storage node, the compute node, or SolidFire, we're calling a single number. We haven't had a whole lot of issues, but we've found them to be responsive and knowledgeable for the few that we've had. View full review »
Scott-Hansen
Storage Engineer at HS UCI
We haven't contacted technical support yet but we plan to soon because we need to upgrade. View full review »
PeteNinis
Storage Engineer at a legal firm with 1,001-5,000 employees
The tech support was fine. They came and they did the work. It took them a couple of days as well. The setting up was very painful, but once we got that going, everything was good. View full review »
IT2ced
IT Specialist at a tech vendor with 51-200 employees
We have not used technical support yet. View full review »
Peg-Heffron
Network Professional at a aerospace/defense firm with 501-1,000 employees
We have had very good experiences with technical support. View full review »
reviewer1223568
Engineer at a insurance company with 1,001-5,000 employees
We were in contact with technical support when there were some things that we wanted to do, but we could not use the GUI and we had to use the backend. It turned out to be a bug, and it was just updated to the next revision. That's mainly the reason that we did two revision updates. View full review »
DonSchaefer
Storage Lead at Xerox Corporation
I've had really good luck with them. View full review »
reviewer1223505
Storage Operations Manager at a media company with 1,001-5,000 employees
It's fairly new. We are still working through the documentation and stuff but it's getting there. View full review »
KevinRapson
Director at Citrus Consulting
I've never had a problem with it. The NetApp guys and technical support that we've had for NetApp has been very, very good. View full review »
Engineerc2b6
Engineering Team at a financial services firm with 10,001+ employees
We have a guy that we work with, primarily. He's really good. Obviously, he's still one of their frontline guys, but he can escalate things, as needed. So they've been very good. View full review »
reviewer1223430
System Consultant at a tech services company with 51-200 employees
Their support is okay. For the service support part, it's seven or eight out of ten. But for the quality or the solution deployment part of the experience, I would give it about two and three. View full review »
Madhan Maddineni
SAN Engineer at American Express
We have opened support cases with NetApp and they have provided good support for all of our problems and issues. They provide troubleshooting steps and there are Knowledge Bases, so if it is a known issue we can find it directly. If it is a new issue it will be forwarded to the storage engineering team. They have their own labs where they can recreate the issue to try to resolve it. View full review »
reviewer938199
System Engineer with 201-500 employees
I would give their technical support a five out of five. View full review »
reviewer1223370
System Engineer at a tech services company with 501-1,000 employees
Their technical support team is amazing. View full review »
Consultnt4675
Consultant at a tech services company with 501-1,000 employees
When we tested the support system, they offered maximum support. The connection time was fast and they answered all my questions regarding integration to server environments. View full review »
ArchiSolut677
Solutions Architect at a tech services company with 51-200 employees
There's always been great technical support. View full review »
Kenneth-Williams
Systems Platform Engineer at a insurance company with 1,001-5,000 employees
The technical support for this solution is good. View full review »
reviewer1223460
Storage Administrator at a tech vendor
From what I've heard, technical support seems to be very good. View full review »
Find out what your peers are saying about NetApp, Nutanix, VMware and others in Hyper-Converged (HCI). Updated: January 2020.
399,230 professionals have used our research since 2012.