NetApp Private Storage Customer Service and Technical Support

Ken Gole
Storage Admin at a manufacturing company with 5,001-10,000 employees
Most of the time, very good. Certainly, for break-fix type problems they're great. If I have a really in-depth question, sometimes it's a number of layers of phone trees and getting down to the right support people. But in general, it's pretty good. Getting to the right people for the really intricate questions is a little difficult but you would sort of expect that. It's not like the average guy answering the phones is going to be able to answer some incredibility complicated question. View full review »
CloudSol560f
Cloud Solutions Account Manager at a tech services company with 51-200 employees
The technical support team's response was very effective. We were having issues with volume or a disk due to an error. It was a Saturday and a support representative called me that night and told me, "Listen, this is the error. You need to do this and that." In about three minutes or less, the issue was resolved. Therefore, we feel the support is excellent. View full review »
Esequiel Silveira
Network Administrator at Universidade Feevale
We have a contract for implementation from NetApp. Technical support is so, so good. They have done a lot of support that we need, and it's good. View full review »
Find out what your peers are saying about NetApp, SoftNAS, Dell EMC and others in NAS. Updated: September 2019.
365,423 professionals have used our research since 2012.
Pat Cates
Sr. Account Manager at a tech services company with 51-200 employees
Technical support is very good. View full review »
Find out what your peers are saying about NetApp, SoftNAS, Dell EMC and others in NAS. Updated: September 2019.
365,423 professionals have used our research since 2012.
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