NetApp Snapshot Customer Service and Technical Support

reviewer1157766
Solution Architect at a tech services company with 51-200 employees
Claims from my colleagues concur that they are not entirely happy with the level of global support. I cannot say that NetApp support is bad because it's not. But, for example, my colleague from Russia claims that they had some problems conversing with and getting support in some cases. Not all cases. It highly depends on the country and your location as to whether support is available during convenient hours. But another problem, for example, is the availability of spare parts. Some hardware and spare parts are available subject to local customs procedures. So, when someone makes a claim that support procedures are slow, it may not be NetApp that is the problem because they can not do anything about the customs. It's a problem caused by local laws, maybe the importers, maybe customs, maybe someone else and not the vendor at all. Blame about slow support may be getting put on the company when it is not their problem at all. View full review »
Manuel Costa
System Administrator - Infrastructure Area Coordinator at a media company with 501-1,000 employees
Their technical support is very good. View full review »
reviewer973797
Head of Unit at a tech services company with 1,001-5,000 employees
I think that technical support is very helpful. If I have a problem, they contact me and help me solve it. View full review »
Find out what your peers are saying about NetApp, Dell EMC, Carbonite and others in Data Replication. Updated: October 2019.
373,262 professionals have used our research since 2012.
OKAN GURSOY
Storage & Backup Expert at 4S Bilisim
The solution has been working so I haven't had to contact technical support. View full review »
reviewer1027800
Manager with 11-50 employees
The technical support is very good and I will rate it ten out of ten. View full review »
reviewer1131534
System Administration Supervisor at a non-tech company with 11-50 employees
Technical support was good. We used them when we were upgrading the solution. View full review »
Find out what your peers are saying about NetApp, Dell EMC, Carbonite and others in Data Replication. Updated: October 2019.
373,262 professionals have used our research since 2012.
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