NetApp Snapshot Room for Improvement

Gregg Norton
ERP Systems Manager at TTi Power Equipment

It would be ideal if snapshots were searchable. It's a very manual activity. If I have to go looking for a file in a stack of snapshots, it's mount one and look, mount another and look, etc. That's one of the things that traditional backup products bring to the table, that to my knowledge, NetApp does not. I'm not sure whether or not they ever will. They are very tightly partnered with backup vendors like Rubrik, so they may leave searchability as a third-party option.  I can't say with certainty.  I don't necessarily have all the software that Netapp makes available, so for us, some parts, like grabbing files, is very manual.  I'm more focused in the coming year on adding better management tools and cloud than I am worrying about occasionally having to go get a file by hand.

The UI is probably their biggest weakness. There are always glitches in the HTML UI, but those are minor annoyances. They're not functional problems. 

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CEO at BDPR Technologies Limited

In the FlexClone, I currently have not seen a need for any particular improvements because it is already so flexible and so robust. I do not think that most of my customers have actually exercised the features that are already embedded within the design of FlexClone.  

I am not seeing how these features that the customers already have but do not often need to take advantage of really need to be improved. They are very useful when needed, but just are not often used. We are talking about clients in demanding industries like in banking and financial industries, and also in oil and gas. If they do not need more functionality and can perform the tasks that they need without interruption because of the current feature set, there is really nothing to add.  

There is one thing about documentation. The documentation is always very good. But you know, there are some people who are very lazy when it comes to reading documents. This is more of a problem than the application.  

If there is a problem with the product itself, I don't know what it is. If NetApp wants to have a bigger share of the market, I would suggest they look at the pricing in comparison to the competition and make the appropriate change. The pricing should be lowered. If the pricing could be made more attractive, then without a doubt they are going to have more customers and they will advance in the marketplace. No doubt about that.  

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Solution Architect at a tech services company with 51-200 employees

Because the product is so mature — it was developed 25 years ago — every major feature that should be added to the product is already added. It doesn't seem that this product can be improved upon in significant ways. It is used to make a snapshot of the current data, that is what it needs to do and it does exactly that. I don't think that it can be improved at all. It is like a wheel: it is a round wheel and it is doing its job. You can make a wheel with a different shape, but it won't be better than the round one.

Rather than the product itself, the one thing that could possibly be improved is that NetApp global support is not very efficient. I had some issues that I contacted support about and sometimes they react to issues slowly. But the reaction time may be according to the exact product in the NetApp line and the hardware being used. There are different products in the NetApp Snapshot line, built with different approaches. Some are more difficult to use.

But from my experience and what I have heard from other users, the level of support in general for NetApp should be improved for better global coverage.

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Learn what your peers think about NetApp Snapshot. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
509,641 professionals have used our research since 2012.
Salim Habsi
System Administrator at a engineering company with 1,001-5,000 employees

For improving the product, I would suggest that NetApp update their products more often. It's possible that I might only get one update in a two-year period. Other products seem to have more regular updates. 

Also, we use two controllers in our company. If I have a hard disk in the first controller, it can't be used in the second one to virtualize. There will be a motion but it's not a new motion. It isn't synchronized. If I use a SATA (computer bus interface) in the first controller, I can't use it in the second. 

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Solutions Engineer with 10,001+ employees

The solution could include more databases and make it accessible to the DBAs. The automation process should be run in a way where it could be run from the database itself.

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Head of Unit at a tech services company with 1,001-5,000 employees

The solution has already updated the one thing I didn't like about it. At the last update they maximized the count of Snapshots. It used to be 255, and now it's 1000. 

The price could be a bit lower.

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Thushara Bandara
Software Engineer at ISM APAC

The dashboards are in need of improvement.

The configuration could be improved by providing more options, in particular, during the initial setup phase.

It would be helpful if more functionality could be built around migrating files from on-premises to Azure because we have had issues when using Snapshot with very large database files, from 18 TB to 32 TB.

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Storage & Backup Expert at 4S Bilisim

I would like to see cloud features added to the next release of this solution.

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Manager with 11-50 employees

I think the automation needs some improvement. It is not very user-friendly and could therefore be adapted a little. 

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System Administration Supervisor at a non-tech company with 11-50 employees

The solution needs to ensure it has higher availability or business continuity.

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Learn what your peers think about NetApp Snapshot. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
509,641 professionals have used our research since 2012.