When a trouble ticket comes in, for source and destination protocol, we can map out the environment, and at a glance see if there’s lower layer issues (CRC’s, negotiation, etc.), check routes, and see if there were any changes in minutes. This is an incredible time saver.

Having engineers update their documentation as they work on projects, on-call engineers can instantly see what’s actually there at a moment’s notice. This has greatly reduced our MTTI and MTTR scoring. Having the updated documentation means every engineer can pull up what’s really there, what’s changed and what’s broken in seconds, this is versus having every engineer with varied backgrounds manually tracing paths and figuring out whatever they stumble across.

We are managed-service providers, so we get engaged at a project level to make network changes on networks that we've never seen before. NetBrain provides us an overview and background on the network as it currently stands so that I can do a security analysis and move the project forward using an accurate picture of the network. It eliminates the possibilities that the picture will be inaccurate and saves time.

The enterprise edition NetBrain is fine. It's gotten a little more complicated in the last few years to use, but I've never had a problem with either version actually not performing its job.