NetIQ Identity Manager Customer Service and Technical Support

Jefe de Operaciones at a manufacturing company with 1,001-5,000 employees
Technical support is very good, but in my country the ecosystem of consultants is scarce. In Argentina, in addition to Micro Focus (previously Novell), there are only two or three partners whose focus is IDM. But the few that are there, they possess very good technical level, generally ex-Novell. View full review »
Stormy Steigenga, Cissp
Identity Management Engineer at a pharma/biotech company with 1,001-5,000 employees
Very poor. We ended up having to contract for support from two other service providers since NetIQ’s support was so poor. View full review »

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