NetIQ Identity Manager Customer Service and Technical Support

Consultant at a energy/utilities company with 1,001-5,000 employees
Technical support was good. I had to use them a few times and they were very knowledgeable and they were quick. I always had a quick turn around from support. View full review »
Stormy Steigenga, Cissp
Identity Management Engineer at a pharma/biotech company with 1,001-5,000 employees
Very poor. We ended up having to contract for support from two other service providers since NetIQ’s support was so poor. View full review »
VP Enterprise Management Division Manager at Ness Technologies | נס טכנולוגיות
Technical support is average. When it's come to complex issues, it takes longer than expected to solve. View full review »
Find out what your peers are saying about Micro Focus, SailPoint, Oracle and others in User Provisioning Software. Updated: February 2020.
399,230 professionals have used our research since 2012.