If it works, Designer is a charm, but it can be a pain to keep updated because of all the Java stuff that regularly goes wrong. A re-installation of the software is necessary in that case.

Areas for improvement are further enhancing the access granting process to reduce time and improve accuracy, as well as ensuring consistency of user information across integrated applications.

I cannot specify any areas of improvement. There's no huge thing missing because it's already comprehensive. Now and then, however, there might be a minor issue.

From an Identity Manager perspective, we do have role-based access control for a portion of our users. However, the capability is not as mature as what you'd find in other products. It lacks advanced features like the ability to mine tools or make decisions based on the roles assigned to others, offering very basic role management capabilities.

The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent. 

Introducing artificial intelligence to assist people and line managers in understanding what they are requesting or approving would be beneficial, enhancing the capabilities that are currently not as advanced as those in more popular products.

There are some limitations in the custom workflows, mainly in the GUI presentation, but the latest release improved.

The newer workflow engine shipped with latest version 4.8 provides more features and possibilities than the current legacy system.

The legacy system is still supported and currently there is no migration tool available.

The solution must add more configurations. There are different types of user identity in different applications. The integrations must be made easier.

It needs some modern features. They should improve and modernize their management interface. It has been created over years and by different persons. You can see different applications, different management consoles for different things. There should be an integrated interface.

It should also be easier to install. There should be an easier testing system for applications for students or consultants to try it themselves. The system to download or get your applications for testing is not so easy.

They can clarify how to install it for different Linux versions as well as how to use it for local private cloud use and public cloud use. It seems that you have to install many incarnations of basically the same product.

They should make it free for schools for teaching purposes. Their competitors are giving it for free. By not doing that, they are losing market to competitors.

We have another system that is using the SAML system, and we also integrate with Active Directory only. If NetIQ Identity Manager can integrate directly, we would not need to use the Active Directory directory.

Be more honest about how poorly it runs on Windows servers. It is optimized for Linux. Just because you can install and run it on Windows doesn’t mean you should, at all. It is a recipe for disaster.

The product, the technology itself, is really good.

The problem is the ecosystem. There's not a lot of people that know the product, so it's hard to find someone to work with the product. Sometimes you need to deploy something that's a little different. It requires development, and it's just hard to find people. It requires training, because, in each event, you need to learn the specific language that the product speaks. So it's a directional language and you need someone with some knowledge with it to deploy it.

They have graphical interfaces and you can get away with the basics, but it gets a little bit more complicated once it's a little bit more customized. If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement.

They need to go to a cloud service solution because everyone's looking forward to the cloud now. Everything that I worked with was on-prem system deployments. 

The interface is old and outdated, and the design software seems archaic.

The UI for requesting and approving rights have been a little outdated, however, in the most recent version that has been addressed. Also, the amount of work from box to production has been improved a lot during the years, but for sure - there is always a need for a capable project team to fit the product to the processes of an organization.

NetIQ Identity Manager could improve by updating the user portal, it is out of date.

The Operations and Information Security.

Definitely documentation is among the most lacking features of the product. Also, the ability to run all components on Windows OS is needed.

The user facing interfaces are not too friendly and they are also fairly hard to configure. Better alerting/monitoring of connectors/data would also be nice.

• User Application
• UI
• Product Licensing