It has cut our group's troubleshooting time down significantly, e.g., depending on the issue, what would normally take maybe a couple of hours will now take minutes.

The solution has helped to increase our application/network uptime.

We have seen a lot of return on investment: 

• We have been able to recover radios in the field. 
• We know exactly what is going on. 
• We cut down fines from the service commission. 

We have seen a measurable decrease in mean time to know.

We cut troubleshooting down by days, as we can now see the issues.

We have seen ROI and will continue to see ROI from this product, as we engage more people on it.

Because we are doing proactive monitoring instead of reactive, the end users don't even see that there is something wrong. We have fixed it before they even know about it.

Since the solution is showing us a holistic picture instead of just looking at packet data, then we can trigger in and see where the actual problem lies. E.g., if we have slow response in an application, it will help us see where the actual issue is happening, on the end user side or is it more server side? Just telling us that it's not network will save a lot of time for another person.

This has helped our application/network uptime, because we are doing proactive versus reactive monitoring. We are fixing stuff before anybody knows about it.

This solution has cut our overall troubleshooting time. Sometimes, it can go down to a few hours over what might have taken one to two days to fully troubleshoot an issue.

It has helped to increase our application uptime. We try to keep the five nines.

It helps with our time to troubleshoot issues. The less time that you take to troubleshoot an issue the quicker it will free up that person.

We have seen ROI.

We are attracting customers in good sized numbers as we advertise and market this solution. We are expanding our customer base and are working towards integrating it into other product lines that we have developed.

I have seen ROI in terms of time. This solution has cut our overall troubleshooting time. 

As far as my function, this solution helps a lot. It's a definitive answer if we're seeing those packets at all. We send the packet capture that we're seeing to the customer, then they have to say, "Oh, it's our problem." Then, I don't have to mess with it.

This solution has saved us hours (three to four) per problem when troubleshooting.

An issue that used to take days is now fixed within minutes to an hour.

The solution has helped to increase your application/network uptime.

It has cut our troubleshooting down by days. Once we have a product in place, we show people examples of how it can streamline their troubleshooting process. Getting sites and the government to understand this, that is the biggest obstacle.

This solution has cut our overall troubleshooting time.