NETSCOUT nGeniusONE Benefits

Dominic Nazzise
Network Operations Engineer at a government with 10,001+ employees
It helps out with firewall issues. Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on. It's catching quite a few things. Most of them really aren't a big deal and we should probably adjust our tolerances for them. A lot of the things are nice to know about but we really don't dig into them because they're not a huge deal. As far as bigger issues go, it catches those on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: odd traffic leaving our network or coming into it, that has found its way past a firewall. When we first got it, we used a lot of it for DDoS attacks to be able to find out where they were coming from, because we were able to actually see the packets and then get all the IPs. That enabled us to block sections of traffic that were constantly hitting us. After that it's server issues, router issues; just about everything. View full review »
John Criddle
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees
The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on. So the biggest impact is reducing time to recovery when we have a problem. It's the kind of thing such that when something is just flat-out broken, you can usually figure it out, but when you have degraded performance in applications, that's when it can be very valuable. View full review »
Daniel Gattey
Network Analyst
The solution gives us increased visibility while conducting an IT deployment, depending on what the deployment is. As long as it's still monitoring in places that we're deploying something - for example, if it's in the DMZ, and it's going over a firewall - we have sniffers and tasks with this product deployed. In that case, we should be able to use it. Another example would be when we're in the process of doing a lot of backups to the cloud. The teams come to us and they want a certain amount of bandwidth and a certain amount of resources, and they constantly ask us whether it's too much or too little, or can they use more overnight or at certain times. I can go back to my NETSCOUT reports and find out whether they're in trouble or actually have more capacity so they can ramp up their operations. It provides a view into that. When we actually can use the product, we can see a measurable decrease in mean time to know or mean time to repair. It definitely has been something we wouldn't do otherwise, especially for capacity planning. We will get there when we have more proactive alarming and monitoring in place. It can greatly cut overall troubleshooting time once you know how to use it and it's properly and fully implemented. View full review »
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Mike Ostrander
Data Communications Engineering Manager at a government with 10,001+ employees
We did a big shift in how we do some of our internal business. To see what the impact would be, we got a baseline of our day-to-day traffic and performance. Then, as we did a proof of concept of the new solution that we were working on, we could see how much that was going to change our performance and our growth, per user, and that enabled us to ramp up bandwidth and resources as needed for that big change. We wouldn't have been able to prepare our network in a way that would have kept everything functioning properly, without that information. View full review »
Manuel Ayala
Global Telecom Operations Director at a aerospace/defense firm with 10,001+ employees
We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE. View full review »
Elias Lolei
Network Specialest at a comms service provider with 10,001+ employees
It gives us increased visibility while conducting an IT deployment. For example, once we launched VoLTE, we had other tools in the network that we were using for some other use cases, but in terms of MOS scoring and general monitoring of how the VoLTE calls were doing, we were using the Media Monitor. We're not really using it to proactively capture outages, like Zero-day outages for example, when there is something completely new. But once we detect an outage, we can then use the tool to understand what it was and create an alarm, and that can be used for future similar outages so we can avoid them in the future. It also helps us get to root cause quickly. We had an Rx Diameter issue at some point in IMS, and without the product it would have taken us more time to be able to troubleshoot and figure out what was happening. With the product, we were able to use Universal Monitor right away to figure out the actual error code and understand the issue from there. In terms of unified communication, that's the VoLTE modules and the MOS scores. We used it heavily when we launch VoLTE. Currently, we have monitors set up per region so that we can monitor VoLTE. We also have it per event, so when we know something is happening on a big scale and we really need close-up monitoring, we set it up specifically for that area or region or the particular cells, to monitor that particular event. The solution has cut our overall troubleshooting time and has helped to increase our network uptime. View full review »
Patricia Bertrand
General IT Manager at a comms service provider with 10,001+ employees
I manage the entire building, so I have the responsibility for extending network capacity if we hit a limitation. It gives us the possibility of increasing the capacity wherever it is required. We have over 55,000 employees across Canada, from the Atlantic to Vancouver, so I use the tool on a daily basis to do my analysis. It helps us get to root cause quickly. When we have a problem or people are reporting latency on their network, my guys are, of course, checking for the dates, specific times, and IP. We can get all the information that we are looking for, in detail. While my guys are not responsible for finding root cause, the solution is quite helpful in finding it. In addition, it has cut our overall troubleshooting time for my network guys, when there's a real network problem. It has increased our network uptime as well. View full review »
Ron Robinson
Network Engineer at a financial services firm with 1,001-5,000 employees
The solution gives us increased visibility while conducting an IT deployment. It's recording data all the time, so we have the "before" picture and the "after" picture. That's a big thing. The Dependency Mapping is very helpful. When everything is instrumented correctly, and we can bring up a Dependency Mapping, sometimes it even surprises people in terms of what the applications are talking to and where the single failures might be. In addition, in the troubleshooting area, we are able to zero in on an issue more quickly and get things working faster. In areas where we have instrumentation, we have seen a measurable decrease in mean time to know and mean time to repair. View full review »
Anand Thakur
Senior Manager at a comms service provider with 1,001-5,000 employees
We're in the wireless space and it does help us with our deployments, especially when we launch new services. We have a lot better visibility. The solution is very helpful. We're in the support side of the house, doing operations. It makes our workflow a lot easier, being able to very quickly - in near real-time - trace things for our customers when they report issues. It helps us get to root cause quickly. A lot of the issues that we face are interlocution between different vendors. This helps us capture that data and provide it to both vendors, as well as analyze it, ourselves, against the specs. It has cut our overall troubleshooting time. These vendor interlocution situations have gone from a couple of weeks to a couple of days. We have seen a measurable decrease in mean time to know and mean time to repair. I would estimate it at about 20 percent, overall. View full review »
Matthew Cady
System Engineer at a comms service provider with 10,001+ employees
It has provided us with increased visibility, not during deployment, but downstream, once we actually turn up services, whether it's microservices or a VNF. During outages, and in terms of visibility into VNF and container behavior across the various versions of our cloud, it has helped our organization. nGenius also helps us get to root cause quickly. Signaling is one example. We have challenges between applications that share the same baby clouds but that utilize storage differently than the network. We don't have that visibility now in some of our deployments. Our new deployments will have that visibility because we're not using copper for a lot of the east-west traffic in the cloud. We're actually moving to fiber so that we have that visibility. The next step will probably vSTREAM. In addition, I believe it has cut overall troubleshooting times for the OSS and DevOps teams, and it has increased uptime. I'm not in the operations lane, but I know that is something that we have to have. View full review »
Derrick Ode
Technical Lead at a transportation company with 1,001-5,000 employees
We get increased visibility from nGenius while conducting an IT deployment. If the deployment has issues then we can always go back, look at the logs, and figure out what may be happening. A lot of times people blame the network, and since I'm responsible for the network, people call me. Through troubleshooting using the tool, I verify that it's not our issue, and I also use the tool to help figure out what the issue really is. It helps us get to root cause quickly. For example, troubleshooting an application issue without the tool would mean we wouldn't have the collection of data to go through to figure out what the problem is. Now that we have X number of hours, maybe even days of data, depending on what we're actually watching, we can look at the data. It's possible that somebody's having an application issue and they come to us figure out what the problem is and we can help them solve their issue a little faster. We have seen a measurable decrease in mean time to know and mean time to repair. It's a little hard to say how much because it depends on what you're troubleshooting, but I would estimate it at 25 percent, or even less, of what it would normally be. And our overall troubleshooting time, in most cases, is down to a day, as opposed to multiple days. Without the data, it's almost impossible to figure out what a problem may have been. View full review »
NetworkE7c4a
Network Engineer at a insurance company with 1,001-5,000 employees
As the network team, we get engaged when somebody having a problem with an application, and they have run into so many walls that they've come to us. The network team typically manages this from top to bottom, so we use it to troubleshoot. This solution helps us get to the root cause. Most recently, we had a third-party vendor who was experiencing trouble. They said it was our problem, trying to determine if something was wrong with the SSL connection. They spent some time looking at it, like days or weeks even looking at this. When they came to us, and said “Can you get a packet capture? Can you tell us what is going on?” We were able to identify it in about a minute. We use this solution for unified communication application performance. It help us with uptime and eases our experience. There are user experiences that we've been able to get to the root cause of very quickly using their tools. We have found QoS mismatch and different anomalies in the QoS configuration. We have used this to troubleshoot and find issues, where we could explain exactly why a client was behaving the way it was. It might not be necessarily security, but technical. View full review »
George Dohanich
Telecom Design Engineer at a comms service provider with 10,001+ employees
In a network deployment, it provides us with increased visibility. From the service assurance perspective, in SMS in particular, they use it very heavily to proactively try to hit issues. There are a lot of times where NETSCOUT will catch something spinning up the SA organization and then, in turn, spinning up the operations organization to go catch and kill it; or it comes over to network development. So it's used fairly extensively. We use it on the cloud side more from a reactive perspective and it's certainly helped us catch and kill a couple of issues that we wouldn't have been able to otherwise. It helps us get to root cause quickly. We had an OpenStack Cinder issue, a storage-type issue, and we chased our tails on that for quite some time until we managed to get the data over to a NETSCOUT probe. Then we were able to very rapidly figure out what the heck was going on. When we can get the data into the tool, we absolutely see a decrease in mean time to know and mean time to repair, and similarly for overall troubleshooting time. With that Cinder issue, we spun our wheels for almost two weeks before we managed to get the data over to the tool and, once we did, we solved it fast. So it can be days or weeks of saved time. In terms of application uptime, it's deployed and leveraged for almost all the applications in our organization: VoLTE, SMS, MMS, etc. So as heavily as the service assurance groups and operations use it, I'd say that they consider it pretty essential at this point. View full review »
Javier Cobian
Network Engineer at a K-12 educational company or school with 10,001+ employees
It definitely provides us with increased visibility while conducting an IT deployment. It's been pretty useful for some of our cases, especially hardware refresh, where it's been a pretty amazing tool. It has also definitely helped with detection of anomalies. We've been able to identify a handful of issues within our network. It's been pretty useful. As for root cause, there have been more than a few occasions where we've been able to identify issues right away. We have also seen a measurable decrease in mean time to know and mean time to repair. There have been a number of situations where, if we didn't have this, we would have been scratching our heads trying to figure them out. In addition, it has cut our overall troubleshooting time. Last year we had quite an outage that went for a couple of weeks. If we had had this solution implemented the way it's working now, I'm pretty sure it would have just taken us days, instead of weeks. View full review »
Joe Jaskolski
Reginal Switch Manager at a comms service provider with 5,001-10,000 employees
The solution most definitely provides us with increased visibility while conducting an IT deployment. It allows us to understand changes that we're making in the network, as well as our network's performance day-to-day and hour-to-hour. We're also able to see customer impact before the customer complains. Often, in a legacy network, we were used to customers calling in to our call center complaining about the service, but now we're actually identifying problems even before the customer notices. It helps us get to the root cause quickly, allowing us to drill down into the problem to actually see what service is impacted. It has provided a measurable decrease in mean time to know and mean time to repair. Being able to identify the problem more quickly and having the customizable dashboards make a large difference, making us much quicker than we ever were. In addition, the solution has absolutely helped us increase our application network uptime. Being able to see the response in near-real-time, we utilize the five-minute increments in the dashboards and the tools frequently. If we're performing our work and we see an impact, we can deal with it much faster than with our old legacy tools, which were sometimes an hour or two in delay. View full review »
Robert Lew
Automation Engineer at a comms service provider with 5,001-10,000 employees
It gives us quicker reaction times and more proactive diagnostics, especially in terms of needing to set up an alarm if a threshold was exceeded. It gives us a deep package inspection. It provides that sort of visibility. It also has the ability to get the data in real-time. This solution helps us get to root cause quickly, especially as we dive deep capturing packets. View full review »
David-Clark
Network System Admin at a comms service provider with 10,001+ employees
nGeniusONE provides us with increased visibility while conducting a deployment. I'm not on the IT side, I'm on the carrier side, but it provides that increased visibility for us. From the standpoint of VoLTE and related things, it's providing visibility into the network and how it operates. It has also improved our ability to troubleshoot end-customer issues. View full review »
NetworkE27c4
Network Engineer at a tech vendor with 5,001-10,000 employees
We were able to find working hardware, which we were not able to do it with any other tools. This solution provides us with increased visibility while conducting IT deployments. E.g., if we have devices which have overloaded or links which have saturated, then this tool tells us exactly what is going on with that link or device. Very few tools do it at this level for things like DDoS. The solution help you get to root cause quickly. View full review »
SeniorSt8b8f
Senior Staff Engineer at a comms service provider with 1,001-5,000 employees
It benefits us by finding situations in our networks that we don't know exist. It helps us get to the root cause quickly. It helps us find massive error codes, then we drill down on that error code, knowing that is the source of our problem. View full review »
Chris Hannaford
Solutions Architect at a financial services firm with 1,001-5,000 employees
The solution provides us with increased visibility while conducting an IT deployment. It also helps us get to root cause quickly. We've had some voice issues, unified communication issues, over the last few months, and it gave insight that the voice team didn't have. We could actually pin it down to the point that we had a bad DSP box. It has cut our overall troubleshooting time. It's taken the complexity of having to do SPAN sessions from the core and other places, by just going straight to this tool and applying the proper filters and getting the information. View full review »
VpInfras8818
VP Infrastructure at a financial services firm with 1,001-5,000 employees
We build application dashboards and performance indexes for locations. This solution provides us with increased visibility while conducting IT deployments, e.g., data migration. The solution helps us get to root cause quickly by using the Media Monitor to help identify QoS mismatches for voice calls on the network. We use the solution for unified communication application performance. It helps us with uptime and end user experience. We can proactively detect if there are issues and resolve them before they impact the end user. View full review »
SeniorDe48c0
Senior Designer with 10,001+ employees
Everybody is using the same tool set. Therefore, we are speaking the same language. Network faults are easily and quickly identified through dashboards and drill down. View full review »
Mike Vandergriff
Telecom Tech with 1,001-5,000 employees
It's a great monitoring tool. At a glance, we can get an idea of what's going on in our network. Also, while I don't track it personally, I know that time to repair has been reduced and that it has cut our overall troubleshooting time. View full review »
SystemsAc34f
Systems Architect at a tech services company with 10,001+ employees
With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people. This solution provides us with increased visibility while conducting IT deployments. We have seen a small decrease (10 to 20 percent) in our overall troubleshooting time. View full review »
Manager6461
Manager at a energy/utilities company with 10,001+ employees
We have cut back on our troubleshooting, by isolating certain trouble areas. It has brought visibility to what requires replacement in the future. We had a situation where a client said the network was the problem, because their reports weren't running from an automated server report. After multiple support groups tried to isolate and troubleshoot the situation, the incident came to us. We were able to isolate it with five minute clicks and determine that it was an access issue. View full review »
NetworkEaa62
Network Engineer at a tech services company with 10,001+ employees
This solution provide us with increased visibility while conducting an IT deployment. When we have any type of outage, and we dig into it, we are able to tell what the root cause is instead of having to go through Wireshark, etc. View full review »
Principa41c2
Principal SIP Engineer
It has helped with the operations teams, who have been able to collect information and troubleshoot with the application. So, it has been a benefit for the lower tier support. It has helped identify issues more quickly. View full review »
LeadsSys204c
Leads System Engineer at a tech services company with 5,001-10,000 employees
The product hasn't helped the way our organization functions. Going forward, we will be using this solution for unified communication application performance: voice, video and data. View full review »
Find out what your peers are saying about NETSCOUT, SolarWinds, Riverbed and others in Network Monitoring Software. Updated: October 2019.
370,827 professionals have used our research since 2012.
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