NETSCOUT nGeniusONE Stability

JL
Manager Network Operations Communication Signals at a transportation company with 10,001+ employees

For the most part, it's relatively stable. However, there are some times where it seems like it runs a little slow and you have to reset things to get it back going again. My other comment is on NetFlow is a lot of times in order to pick up new devices, I have to do a restart on the respective NetFlow collecting server. 

I do the deployment and maintenance of this solution.

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PD
Network Solution Architect at Agilent Technologies, Inc.

If you rank from one to 10, I would give it a nine for stability. It is a really stable tool.

nGeniusONE increased our application and network uptime. nGeniusONE is pretty quick and stable. Whenever the Internet goes down, it will automatically alert us. Then, the team will immediately work on fixing it with the service provider, like CenturyLink. The network uptime has increase by 20 to 30 percent.

There is a 10 member team dedicated to maintenance of the solution.

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Ruslan Melnyk - PeerSpot reviewer
Business Unit Manager at BAKOTECH

Stability-wise, I rate the solution a ten out of ten.

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MO
Data Communications Engineering Manager at a government with 10,001+ employees

It's very stable. We've never had any problems with it.

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Michael GideonGenita - PeerSpot reviewer
Technical Service Engineer at Fujitsu

I am satisfied with the performance of nGeniusONE.

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AT
Senior Manager at a comms service provider with 1,001-5,000 employees

It's very stable. It's very rare that there are any issues that are attributable to the NETSCOUT product.

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JC
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees

From a stability perspective, we have not had any issues. We haven't had it break or go down.

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MA
Global Telecom Operations Director at a aerospace/defense firm with 10,001+ employees

I haven't necessarily encountered issues from the stability perspective, but I certainly find it inconsistent in the way it drives reports. For example, if you follow the standard procedure to monitor size or to monitor bandwidth, you're going to find that for about 30 percent of them you will have to do some level of tweaking and customization to make it work. It seems to either have a number of bugs in the tool that we have been reporting and they have been fixing as they go, or it's just part of the functionality that we have to do things differently for a lot of sites. It's not stability, it's more from a standardization perspective. I think that they would do better if they simplified the rollout process.

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AA
Specialized Engineering Services at Netcontroll

The product is very good. We have very few problems. And if we do have any issues,  NETSCOUT gives us very good support. They have the right engineers that know the issues. And if anything is wrong with a device, you get an RMA. 

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JC
Manager, Field Network at a educational organization with 10,001+ employees

So far, the stability has been good. There have been a few issues, mainly because we haven't been using it long. I've been having to catch up and upgrade and bring it from the floor up, so hopefully it will become a great tool.

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HT
Network VoIP Engineer at a government with 51-200 employees

I rate the stability a six or seven out of ten. The product crashed a few times within six months of implementation.

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JB
VP Infrastructure at a financial services firm with 1,001-5,000 employees

The stability is okay.

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ME
IT Manager at PCWORLD Egypt

NETSCOUT nGeniusONE is stable. 

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BU
Architect - Network & Security Tools at a computer software company with 10,001+ employees

The solution is great. It's a solid rock.

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JJ
Reginal Switch Manager at a comms service provider with 5,001-10,000 employees

For the most part, it's pretty stable. We've had some instances where we've had to have boxes restarted, probes restarted. But overall, the performance has really held up.

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JC
Manager at a energy/utilities company with 10,001+ employees

It is reliable.

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RR
Network Engineer at a financial services firm with 1,001-5,000 employees

nGeniusONE is very stable. We have very few problems with it.

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DN
Network Operations Engineer at a government with 10,001+ employees

We haven't had any issues with it going down or not working. The server that we're using is our own server and we have their software loaded onto it. All the issues that we've had have been our actual server. We had to replace our server once because it died on us. But as far as the software and the actual NETSCOUT appliances that we have going to the nGeniusONE go, like the Packet Flow Switch, etc., we haven't had any issues with them since I've been here, which is three years and counting. It hasn't had any downtime that was not scheduled.

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AS
Accounting Manager at a tech consulting company with 201-500 employees

NETSCOUT nGeniusONE is very stable.

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DO
Technical Lead at a transportation company with 1,001-5,000 employees

It's very stable. Every once in a great while we'll have to reboot the nGeniusONE server. That may be server-related and not application related.

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GB
Senior Designer with 10,001+ employees

The stability is good. We haven't had a major failure for years. Apart from the hardware's age, the software is pretty robust.

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MV
Telecom Tech with 1,001-5,000 employees

It's 100 percent stable.

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RL
Automation Engineer at a comms service provider with 5,001-10,000 employees

It's very stable. 

When we first got the tool, there were some performance issues. Eventually, they worked out the issues through various upgrades and server hardware enhancements. That was a plus.

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MD
Datacenter Product Owner SSE Networkmanagement Quality, Performance & Visibility at a financial services firm with 51-200 employees

I rate the solution's stability a ten out of ten.

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Soap Chen - PeerSpot reviewer
Director at a tech services company with 201-500 employees

NETSCOUT nGeniusONE is stable.

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LL
Network Engineer at a comms service provider with 10,001+ employees

The stability could be a bit better. We are working right now to find solutions to improve the stability and we are in discussions with NETSCOUT about that.

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AD
Network Engineer at a tech services company with 10,001+ employees

The stability is excellent.

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PB
General IT Manager at a comms service provider with 10,001+ employees

The solution is pretty stable.

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MC
System Engineer at a comms service provider with 10,001+ employees

We haven't had any problems with stability.

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DG
Network Analyst

The stability has been pretty good. I haven't had any issues with the hardware, for the most part. It's a little tricky working with if you don't go through NETSCOUT for the packet flow switching. Right now, we use Gigamon, which we've had some older iterations of and some issues with. But as far as the hardware from NETSCOUT goes, we've had no issues.

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CH
Solutions Architect at a financial services firm with 1,001-5,000 employees

Overall, it seems to function really well. We've only had one issue, but that was due to a power outage. It seems to perform well in a virtualized environment and I don't have anything bad to say about the stability.

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EL
Network Specialest at a comms service provider with 10,001+ employees

Stability is a tricky question. It is stable, but the way we use it, we have a lot of tweaks and a lot of specific and detailed configurations on the InfiniStream. It's a very manual process to configure it right now. We're also looking into ways to automate that and, hopefully, eliminate the human error.

So it's stable, but once you start doing more and more with it, there is always something happening in the background that we're not sure of, that fails or something happens, and we have to troubleshoot it and understand it.

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AH
Network Design and Engineer at a financial services firm with 501-1,000 employees

Other than those bugs I mentioned, we haven't encountered any issues with stability. The system has been rock solid. It's just stable.

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DV
Sales Engineer | Technical Sales | Pre-Sales at SUSE

In general, the stability is good, but we have had one or two incidents where specialized support was required.

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RT
Network Engineer at a insurance company with 1,001-5,000 employees

It is a very stable product, if it's properly implemented. Anybody who is using the product should probably use Professional Services to implement it properly.

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TN
Senior Staff Engineer at a comms service provider with 1,001-5,000 employees

The stability is mostly good. However, we just had an outage.

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RM
Network Engineer at a tech vendor with 5,001-10,000 employees

We see it overload once in a while. It doesn't have built-in protection. Therefore, once it gets too much data, it tends to crash. Then, we have to recover it.

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TD
Systems Architect at a tech services company with 10,001+ employees

The stability is good, so far. We are probably five nines up.

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DC
Network System Admin at a comms service provider with 10,001+ employees

Stability, for us, has been an issue but, to some degree, I think that's from a standpoint of capacity. People are wanting more from the system than what we originally deployed it for, so it's pushed it to its limit. As a result, we're deploying additional capacity.

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GD
Telecom Design Engineer at a comms service provider with 10,001+ employees

The stability is only fair. It goes down a lot.

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MQ
IT Engineer at a comms service provider with 51-200 employees

The stability of this product is ok.

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UJ
Security Consultant at a tech vendor with 11-50 employees

Stability-wise, the platform works fine.

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DL
Principal SIP Engineer

We have a lot of timeouts when we are trying to assemble data packets together or trying to pull down a view of one particular call. However, overall, it performs adequately.

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JB
Engineer at a tech services company with 51-200 employees

Currently we're running quite stable. There were a few hiccups in the beginning with stuff not working. But currently we're running more or less stable. We are running on version 6.2.2. There are a few useful things in 6.3, but we were advised not to go that route yet because it's not 100 percent stable. Our sales engineer said to hold on, just to see how some of their other clients experience it and see how many issues are still being noted in the system before we move over to that newer version.

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JE
Leads System Engineer at a tech services company with 5,001-10,000 employees

The stability is very good. We have had no issues.

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Buyer's Guide
Network Monitoring Software
March 2024
Find out what your peers are saying about NETSCOUT, SolarWinds, Riverbed and others in Network Monitoring Software. Updated: March 2024.
767,847 professionals have used our research since 2012.