We use ASI extenders the most, other than just general PCAP retrieval. This allows us to build a service monitor while remaining within the confines of an NDA with a vendor.

The solution provides automatic discovery and mapping of client-server relationships. It is a good way to isolate down if you have a specific link that is not doing well. We haven't run into that. Looking at it, you can see the potential if you had something that you needed to drill down to, such as, a specific link or issue that you might have.

The salary dashboards and contributions are the most valuable features. The graph tells you an application's performance. On the graph, it will tell you the bandwidth for a particular site. Therefore, it is so easy for us to go and look up.

If a lot of traffic from one site is hitting AWS Cloud or the data center, then we want to know which client is utilizing the most bandwidth. We will work with nGeniusONE to troubleshoot the issue.

The learning curve is definitely good. We used to have quarterly training. Most of my team members in India enlisted for training and have attended it.

The most valuable features of the solution stem from its ability to deal with raw traffic and the fact that you can use it anytime to analyze and find problems, which may not be current ones but issues from a few hours ago. In our company, we see everything when we analyze raw traffic with the tool.

There are so many valuable features. Deep packet inspection is probably the strongest, but also its ability to slab certain traffic and give visibility into traffic at an application-layer level.

The way that our company is set up, we provide that type of information to the agencies we support. They're basically our customers - government agencies - and they want to know information about their applications' performance, and the health of their applications, usage, troubleshooting, etc.

In addition, it is user-friendly.

The main strengths of nGeniusONE are its simplicity and the availability of its service. I learned how to use it without any training, and I have been using it for two to three years without any problems.

The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them.

One of the things that we're doing is building the application flows into the dashboard, to monitor them that way. That will be one of the more valuable things to do. We are in the process of doing a PoC with one application, although we haven't actually built the workflow yet. There are some others that were built last year for some of the other more simplistic applications, but we're trying to look at the workflow for more complex applications, and do the analysis on how they're performing.

The other thing that is of high value is that we can go back and look at past performance. As long as we have data retention, which is typically only about three or four days, based on the amount of storage we have, we can go back and try to troubleshoot an issue that may have already corrected itself. We have the data back there to take a look and see what was going on at that time.

We do use it for doing a little bit of performance and capacity planning, but that's not its primary function.

The most important feature in my regular operations is the NetFlow traffic analysis. It also has a packet inspection or packet analysis although that's something that we use less. 

In addition, the ability to be able to do detailed traffic analysis such as top-talkers, application-specific monitoring, and understanding them through patterns, is helpful. We're also able to gain an understanding of voice calls, voice traffic, whether we have packet loss in a certain part of the network or jitter or high latency that might be impacting the network. All of those are nice functionalities.

The new version of the solution is like a grid, onto which we can put traffic and graph its behaviour for a certain amount of time. We can then use the behaviour, from one or two hours or maybe seven days, or 30 days. Looking at the results, allows us to verify whether anything is wrong. 

• Data threat detection
• Network analytics
• Overall bandwidth monitoring

We also definitely love the single pane of glass view. It's everything there in one single dashboard.

The solution helps me understand the issues and troubleshoot.

• Application performance
• Triage
• Resolution
• Problem identification

The solution helps to troubleshoot and put our hands on the weak points of customer networks. 

It's a consolidated, single tool that talks to multiple platforms. It's not vendor-proprietary; it's independent. Its provides interoperability with different products, whether they are routing products, switching products, wireless, wired, load balancing, or proxy. It works with anything you can name. 

It's TCP/IP-based which is helpful for us to interact with any TCP/IP platform and capture the data and provide visibility to the teams.

The solution’s ability to transform packet wire data into well-structured, contextual data,
on a scale of one to 10, is an eight, because it supports that interoperability. There is no dependency on a specific vendor or platform. It interacts with multiple vendors. That's a key factor that other tools are not able to provide. We have other tools within our environment, but this tool helps us to collect the packet data and transform it into a more readable, graphical format. That helps us make a quick decision within any type of project.

For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience.

The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet.

I like the single pane of glass view. A single pane of glass view of the network will help us address important needs more quickly based on our alarming.

The dependency mapping is very helpful and resourceful.

The solution is very reliable.

The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time. Of course, we don't want a given problem to keep happening, but if we weren't able to use the solution to go back in time to when a problem happened, then we would have to hope the problem happens again so we can capture it and figure out what's going on. To be able to rewind, back in time, and see the problem as it happened, is very helpful.

Apart from the packet inspection, just being able to drill down into traffic is helpful to see where it's coming from, where it's going to, and everything that's going on with it.

We mainly use it for the packet inspection, but when we come across problems with traffic in general, we're able to isolate a source and the find out where, along the way, we're having the issues, because we're able to see deeply into the packet.

Starting off with the broad scope of everything that you're seeing, they have it set up pretty nicely, where you just keep drilling down into it by further clicks. It's pretty logical the way that it's set up. It's more like humans are meant to use it, instead of bots. I like it.

The most valuable feature is that it is in line with the traffic. It already captures the raw traffic itself and then filters it, giving us the correct image. Some other companies may just extract what they think is valuable from the traffic itself. nGeniusONE is in line. So from the probes themselves from NETSCOUT probes, it gets the real data, real chunks of data, and then we have the correct vision about our network.

The packet capture is the most valuable feature for us. It gathers data from the device. In case somebody has a problem, I can go back X amount of time - days, hours - and get the data to do real troubleshooting.

It has versatility to correlate different traffic types and performance management statistics.

The single pane of glass view is very simple and good. For my users, having all the applications in one place is the aim.

The most valuable feature of this solution is being able to drill down into any kind of troubles that are reported to us, by use of identifiers.

• The quick ability to troubleshoot.
• The ability to look forward.
• The ability to develop proactive solutions.

It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call.

The solution is stable and works best for collecting and analyzing metrics data.

The most valuable feature of NETSCOUT nGeniusONE is it helps customer to understand what risks are in their network. For example, if a customer has some wrong configurations. It could cost them some critical services to slow down.

The main feature, for us, is the dashboard. That is the main way we are using the solution to detect issues and to create alarms.

The drill-down is definitely interesting.

We are also using another tool from NETSCOUT, for tracing, called Iris Session Analyzer.

Packet decode and bandwidth analysis reports are the two most valuable features.

The valuable features include 

• packet analysis
• packet capture
• it's easy to use. 

The most valuable features are visibility, real-time, on-demand.

Its troubleshooting capabilities are the most effective because we have it deployed in and out of our data centers, with our servers on-prem. And even now, going off-prem with Azure, we want to have visibility. For example, if one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on.

I like the Dependency Mapping the solution provides, as long as it works. If you have it properly deployed it will. Being able to have dependencies is very critical in figuring out any path, and the more we can have that functionality it's nice because we can see if something's talking to multiple devices. We can see if one is actually the cause, rather than just "seeing blindly."

The details it provides are among the most valuable features; the ability to drill down and get to the packet level.

The most valuable feature is VoLTE, for sure. The VoLTE modul, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls.

The big features we use are definitely the packet capture function, NetFlow collection, and the UC analyzer to monitor real-time communication in our environment.

It's easy to use and easy to pinpoint where the problems are if ever something is slow. 

Most of the time the customers are complaining that the system is slow and you need to know why something is slow. It will give you insight into the underlying issue, which is very helpful.

The installation process is straightforward. 

Technical support is very good.

The combination of triggers with the ability to generate alarms.

The ability of the dashboards is useful for discover, mapping and understanding of application behaviour.

The ability to define client-specific applications.

If required, you can view up to a millisecond of what the behavior of the application is.

The ability to give insight into assigning the problem, with relevant information, to the correct team.

Detailed reporting that can be built with various perspectives and metrics.

Various dashboards can be built to service various applications or security teams.

The speed that you can get from the top of a problem all the way down to the packet layer of troubleshooting analysis.

The dependency mapping might be one of the best pieces of the product. We have not leveraged it as fully as we can, but it is an extremely powerful piece.

It is on the wire. We see everything: all the packets.

I have a positive impression of the single pane of glass view. The feature is nice. Everything is structured around a drill down, starting with one pane, then drilling down.

It provides very low details. I can't get this low of level detail from any other tool, down to the packet level.

The sessions, where everything is graphically displayed out, which allow people in our NOC to quickly figure things out.

The single pane of glass view makes life simpler.

The dependency mapping provides quicker analysis and quicker resolution. We are able to pinpoint problems quicker online.

One of the valuable features is permanent user perspective, getting to the one pane of glass, so that they can use one tool for multiple purposes.

Among the valuable features, if it's TAP'ed well, are the density of the data that you can get and the relatively high veracity or accuracy rate that we see from it.

• Reporting
• Analyzing
• Troubleshooting
• Evidence gathering

It gives me the MOS, latency, and jitter. 

It captures RTP, so I am capable of ingesting and listening to the RTP side of it.

95 percent of the solution helps us get to the root cause quickly.

The quick drill-down views are similar to Wireshark views. Those are quite nice, with the views on how you interpret some of the data. The granularity of how far you can drill down into milliseconds or microseconds is a very nice feature. It actually stores quite a lot of data in its database. It enables drilling down for reporting.

The solution transforms packet wire data into real-time data that is ready to act on. We've set some of the alerts to alert on it. We can look at that packet data, or we'll use scenario-based alerts, to then further drill down and see what the system has picked up as an anomaly or a scenario that's being analyzed by the system. We can investigate it further and see how we can resolve the issue or alert on it for the client.

We received some documentation to integrate it with ServiceNow. We're busy looking at that for the near future to integrate into that or another vendor's ticket system, and then alert on things in real-time, so there's less delay from our interpreting of data first. And then we can act on it.

The most valuable feature is visibility.

In the past, the product has helped us get to root cause quickly.