NETSCOUT nGeniusONE Valuable Features

Jakobus Burger
Engineer at Sintrex

The quick drill-down views are similar to Wireshark views. Those are quite nice, with the views on how you interpret some of the data. The granularity of how far you can drill down into milliseconds or microseconds is a very nice feature. It actually stores quite a lot of data in its database. It enables drilling down for reporting.

The solution transforms packet wire data into real-time data that is ready to act on. We've set some of the alerts to alert on it. We can look at that packet data, or we'll use scenario-based alerts, to then further drill down and see what the system has picked up as an anomaly or a scenario that's being analyzed by the system. We can investigate it further and see how we can resolve the issue or alert on it for the client.

We received some documentation to integrate it with ServiceNow. We're busy looking at that for the near future to integrate into that or another vendor's ticket system, and then alert on things in real-time, so there's less delay from our interpreting of data first. And then we can act on it.

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BU
Bhuvanesh Uthukuli Subramanian
Architect - Network & Security Tools at a computer software company with 10,001+ employees

It's a consolidated, single tool that talks to multiple platforms. It's not vendor-proprietary; it's independent. Its provides interoperability with different products, whether they are routing products, switching products, wireless, wired, load balancing, or proxy. It works with anything you can name. 

It's TCP/IP-based which is helpful for us to interact with any TCP/IP platform and capture the data and provide visibility to the teams.

The solution’s ability to transform packet wire data into well-structured, contextual data,
on a scale of one to 10, is an eight, because it supports that interoperability. There is no dependency on a specific vendor or platform. It interacts with multiple vendors. That's a key factor that other tools are not able to provide. We have other tools within our environment, but this tool helps us to collect the packet data and transform it into a more readable, graphical format. That helps us make a quick decision within any type of project.

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JL
reviewer1394490
Manager Network Operations Communication Signals at a transportation company with 10,001+ employees

We use ASI extenders the most, other than just general PCAP retrieval. This allows us to build a service monitor while remaining within the confines of an NDA with a vendor.

The solution provides automatic discovery and mapping of client-server relationships. It is a good way to isolate down if you have a specific link that is not doing well. We haven't run into that. Looking at it, you can see the potential if you had something that you needed to drill down to, such as, a specific link or issue that you might have.

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Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
475,208 professionals have used our research since 2012.
DG
Daniel Gattey
Network Analyst

Its troubleshooting capabilities are the most effective because we have it deployed in and out of our data centers, with our servers on-prem. And even now, going off-prem with Azure, we want to have visibility. For example, if one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on.

I like the Dependency Mapping the solution provides, as long as it works. If you have it properly deployed it will. Being able to have dependencies is very critical in figuring out any path, and the more we can have that functionality it's nice because we can see if something's talking to multiple devices. We can see if one is actually the cause, rather than just "seeing blindly."

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LL
reviewer1070697
Network Engineer at a comms service provider with 10,001+ employees

The main feature, for us, is the dashboard. That is the main way we are using the solution to detect issues and to create alarms.

The drill-down is definitely interesting.

We are also using another tool from NETSCOUT, for tracing, called Iris Session Analyzer.

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Prasanna Damodaran
Network Solution Architect at Agilent Technologies, Inc.

The salary dashboards and contributions are the most valuable features. The graph tells you an application's performance. On the graph, it will tell you the bandwidth for a particular site. Therefore, it is so easy for us to go and look up.

If a lot of traffic from one site is hitting AWS Cloud or the data center, then we want to know which client is utilizing the most bandwidth. We will work with nGeniusONE to troubleshoot the issue.

The learning curve is definitely good. We used to have quarterly training. Most of my team members in India enlisted for training and have attended it.

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Elias Lolei
Network Specialest at a comms service provider with 10,001+ employees

The most valuable feature is VoLTE, for sure. The VoLTE modul, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls.

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Patricia Bertrand
General IT Manager at a comms service provider with 10,001+ employees

The valuable features include 

  • packet analysis
  • packet capture
  • it's easy to use. 
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RR
Ron Robinson
Network Engineer at a financial services firm with 1,001-5,000 employees

The solution is very reliable.

The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time. Of course, we don't want a given problem to keep happening, but if we weren't able to use the solution to go back in time to when a problem happened, then we would have to hope the problem happens again so we can capture it and figure out what's going on. To be able to rewind, back in time, and see the problem as it happened, is very helpful.

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Dawid Van Der Merwe
Senior Solutions Specialist at Sintrex Integration Services

The combination of triggers with the ability to generate alarms.

The ability of the dashboards is useful for discover, mapping and understanding of application behaviour.

The ability to define client-specific applications.

If required, you can view up to a millisecond of what the behavior of the application is.

The ability to give insight into assigning the problem, with relevant information, to the correct team.

Detailed reporting that can be built with various perspectives and metrics.

Various dashboards can be built to service various applications or security teams.

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Anand Thakur
Senior Manager at a comms service provider with 1,001-5,000 employees

The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them.

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Matthew Cady
System Engineer at a comms service provider with 10,001+ employees

The most valuable features are visibility, real-time, on-demand.

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DO
Derrick Ode
Technical Lead at a transportation company with 1,001-5,000 employees

The packet capture is the most valuable feature for us. It gathers data from the device. In case somebody has a problem, I can go back X amount of time - days, hours - and get the data to do real troubleshooting.

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RT
NetworkE7c4a
Network Engineer at a insurance company with 1,001-5,000 employees

The speed that you can get from the top of a problem all the way down to the packet layer of troubleshooting analysis.

The dependency mapping might be one of the best pieces of the product. We have not leveraged it as fully as we can, but it is an extremely powerful piece.

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George Dohanich
Telecom Design Engineer at a comms service provider with 10,001+ employees

Among the valuable features, if it's TAP'ed well, are the density of the data that you can get and the relatively high veracity or accuracy rate that we see from it.

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JC
Javier Cobian
Network Engineer at a educational organization with 10,001+ employees
  • Data threat detection
  • Network analytics
  • Overall bandwidth monitoring

We also definitely love the single pane of glass view. It's everything there in one single dashboard.

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Joe Jaskolski
Reginal Switch Manager at a comms service provider with 5,001-10,000 employees

For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience.

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RL
Robert Lew
Automation Engineer at a comms service provider with 5,001-10,000 employees
  • The quick ability to troubleshoot.
  • The ability to look forward.
  • The ability to develop proactive solutions.

It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call.

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DC
David-Clark
Network System Admin at a comms service provider with 10,001+ employees

One of the valuable features is permanent user perspective, getting to the one pane of glass, so that they can use one tool for multiple purposes.

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RM
NetworkE27c4
Network Engineer at a tech vendor with 5,001-10,000 employees

It provides very low details. I can't get this low of level detail from any other tool, down to the packet level.

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TN
SeniorSt8b8f
Senior Staff Engineer at a comms service provider with 1,001-5,000 employees

It is on the wire. We see everything: all the packets.

I have a positive impression of the single pane of glass view. The feature is nice. Everything is structured around a drill down, starting with one pane, then drilling down.

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Chris Hannaford
Solutions Architect at a financial services firm with 1,001-5,000 employees

The details it provides are among the most valuable features; the ability to drill down and get to the packet level.

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JB
VpInfras8818
VP Infrastructure at a financial services firm with 1,001-5,000 employees
  • Application performance
  • Triage
  • Resolution
  • Problem identification
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GB
SeniorDe48c0
Senior Designer with 10,001+ employees

It has versatility to correlate different traffic types and performance management statistics.

The single pane of glass view is very simple and good. For my users, having all the applications in one place is the aim.

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MV
Mike Vandergriff
Telecom Tech with 1,001-5,000 employees

The most valuable feature of this solution is being able to drill down into any kind of troubles that are reported to us, by use of identifiers.

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JC
Manager6461
Manager at a energy/utilities company with 10,001+ employees

The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet.

I like the single pane of glass view. A single pane of glass view of the network will help us address important needs more quickly based on our alarming.

The dependency mapping is very helpful and resourceful.

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TD
SystemsAc34f
Systems Architect at a tech services company with 10,001+ employees

The sessions, where everything is graphically displayed out, which allow people in our NOC to quickly figure things out.

The single pane of glass view makes life simpler.

The dependency mapping provides quicker analysis and quicker resolution. We are able to pinpoint problems quicker online.

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AD
NetworkEaa62
Network Engineer at a tech services company with 10,001+ employees

Packet decode and bandwidth analysis reports are the two most valuable features.

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DL
Principa41c2
Principal SIP Engineer

It gives me the MOS, latency, and jitter. 

It captures RTP, so I am capable of ingesting and listening to the RTP side of it.

95 percent of the solution helps us get to the root cause quickly.

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JE
LeadsSys204c
Leads System Engineer at a tech services company with 5,001-10,000 employees

The most valuable feature is visibility.

In the past, the product has helped us get to root cause quickly.

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Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
475,208 professionals have used our research since 2012.