NETSCOUT nGeniusONE Archived Reviews (More than two years old)

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Manilyn Ramos
Consultant
Technology Support Engineer at a tech vendor with 10,001+ employees
Apr 26 2016

What do you think of NETSCOUT nGeniusONE?

Valuable Features

Reporting Analyzing Troubleshooting Evidence gathering

Improvements to My Organization

It's easy to detect unwanted traffic with all the detection tools available.

Room for Improvement

It needs a better GUI, and especially it needs to be more user-friendly.

Use of Solution

We've used if for four years, five months.

Deployment Issues

We had issues with capacity planning.

Customer Service and Technical Support

7/10 because they have limited numbers of engineers who can handle the ticket created.

Previous Solutions

We previously used SolarWinds Netflow Traffic Analyzer, and switched because Netscout is more granular.

Initial Setup

It's complex because you have to first identify the traffic flow, and then the capacity of the appliance. …

What is NETSCOUT nGeniusONE?

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.
Also known as
NETSCOUT nGenius, nGeniusONE
NETSCOUT nGeniusONE customers
Cerner Corporation
Highlights
We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE.
The ability to be able to do detailed traffic analysis such as top-talkers, application-specific monitoring, and understanding them through patterns, is helpful. We're also able to gain an understanding of voice calls, voice traffic, whether we have packet loss in a certain part of the network or jitter or high latency that might be impacting the network. All of those are nice functionalities.
The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.
Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.
It catches bigger issues on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: Odd traffic leaving our network or coming into it, that has found its way past a firewall.
Deep packet inspection is probably the strongest feature.
Valuable features include data threat detection, network analytics, and overall bandwidth monitoring.
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