NETSCOUT nGeniusONE Archived Reviews (More than two years old)

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Technology Support Engineer at a tech vendor with 10,001+ employees
Apr 26 2016

What do you think of NETSCOUT nGeniusONE?

What is most valuable?

Reporting Analyzing Troubleshooting Evidence gathering

How has it helped my organization?

It's easy to detect unwanted traffic with all the detection tools available.

What needs improvement?

It needs a better GUI, and especially it needs to be more user-friendly.

For how long have I used the solution?

We've used if for four years, five months.

What was my experience with deployment of the solution?

We had issues with capacity planning.

How are customer service and technical support?

7/10 because they have limited numbers of engineers who can handle the ticket created.

Which solution did I use previously and why did I switch?

We previously used SolarWinds Netflow Traffic Analyzer, and switched because Netscout is more granular.

How was

What is NETSCOUT nGeniusONE?

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.
Also known as
NETSCOUT nGenius, nGeniusONE
NETSCOUT nGeniusONE customers
Cerner Corporation
We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE.
The ability to be able to do detailed traffic analysis such as top-talkers, application-specific monitoring, and understanding them through patterns, is helpful. We're also able to gain an understanding of voice calls, voice traffic, whether we have packet loss in a certain part of the network or jitter or high latency that might be impacting the network. All of those are nice functionalities.
The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.
Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.
It catches bigger issues on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: Odd traffic leaving our network or coming into it, that has found its way past a firewall.
Deep packet inspection is probably the strongest feature.
Valuable features include data threat detection, network analytics, and overall bandwidth monitoring.
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