NETSCOUT nGeniusPULSE Room for Improvement

Mohamed Abdalla
Sr Network/UCC Consultant Pre-sales Manager at FVC
User interface and the dashboard are the two main features which convince customers to buy a product in the sectors I supply. For these sectors — which are enterprise finance and oil and gas — the price does not stop the organization from buying by itself. The clients are looking for the functionality that they need and to be sure that they have a minimum of — or even no — downtime on the network. These capabilities are more important for them in helping to keep their operations running and the cost is less important. If the interface is better and looks like it is more inviting, easy to use, and has more features, it is more attractive to the customer. NETSCOUT can do better in their marketplace with an improved GUI interface and dashboards. One issue that I would like to see resolved. They make a solution for monitoring and troubleshooting, but they didn't fix an issue with implementing it. You have to go yourself on the main devices and fix it, but it is not recommended. That is the main issue I feel they need to resolve right now. View full review »
Anthony Mirra
Lead Network Engineer at a tech company with 10,001+ employees
Regarding additional features, we have yet to take advantage of a lot of the things that are already there. We haven't thought too much about what else we'd like to see. Usability is the area with the biggest room for improvement. We've found that with NETSCOUT, while it's a fantastic product, the usability is a major factor because there are just way too many clicks. It's obvious, from our experience, that the people who are developing the product aren't using it. View full review »
Grant Massey
IT Manager at a comms service provider with 10,001+ employees
In terms of additional features, I would like to see better event notification. Right now, we put in an email address to receive an alert and it receives every event and every alert that comes out. We need something a little more granular. Overall, there is room for improvement by having more granularity in the reporting, visualization, and alerts. View full review »
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