NETSCOUT nGeniusPULSE Overview

NETSCOUT nGeniusPULSE is the #35 ranked solution in our list of best Network Monitoring Tools. It is most often compared to NETSCOUT nGeniusONE: NETSCOUT nGeniusPULSE vs NETSCOUT nGeniusONE

What is NETSCOUT nGeniusPULSE?

NETSCOUT’s nGeniusPULSE delivers the visibility needed into today’s evolving IT eco-system to ensure the availability, reliability, and performance of your mission-critical business services across your multi-cloud environment, from wherever users need access.

NETSCOUT nGeniusPULSE is also known as nGeniusPULSE.

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: June 2021

NETSCOUT nGeniusPULSE Customers
Banco Votorantim
NETSCOUT nGeniusPULSE Video

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IT Manager at a comms service provider with 10,001+ employees
Real User
Increased deployment visibility at a glance tells us the application is working for all sites

What is our primary use case?

We are using it for all our sites' access to applications and services within our organization. We use the solution for unified communication application performance. We use Dialpad, to make test calls and it helps with uptime and end-user experience. We also use it for proactive monitoring of SaaS applications like Salesforce and Dialpad, which is our VoIP solution.

Pros and Cons

  • "I like the single pane of glass view. I like being able to go to one place instead of having to hunt around for everything."
  • "In terms of additional features, I would like to see better event notification. Right now, we put in an email address to receive an alert and it receives every event and every alert that comes out. We need something a little more granular."

What other advice do I have?

I would recommend nGenius to colleagues who are looking for this kind of solution. It's fairly quick and easy to implement, rolling out the endpoints and configuring it. It does give you pretty good information for a very simple setup. Regarding a decrease in mean time to know or mean time to repair, and similarly when it comes to the solution increasing our application or network uptime, we haven't been monitoring that as we're still integrating it into our support staff. The solution is an eight out of ten. The PULSE was an acquisition from Fluke and I feel that NETSCOUT is still building it…
AM
Lead Network Engineer at a tech company with 10,001+ employees
Real User
Allows us to relatively quickly eliminate the network as the cause of problems

What is our primary use case?

We use nGenius for troubleshooting application and network issues.

Pros and Cons

  • "I like the single pane of glass view because it presents everything in one window, obviously. You can see it all. With a quick glance, you get a pretty good snapshot of what's going on in a particular situation."
  • "Usability is the area with the biggest room for improvement. We've found that with NETSCOUT, while it's a fantastic product, the usability is a major factor because there are just way too many clicks. It's obvious, from our experience, that the people who are developing the product aren't using it."

What other advice do I have?

Going back to usability, keep that in mind when you're looking at products. That's the biggest thing: The fewer clicks the better, when you're looking at any product. In terms of proactive monitoring, that has been something we've been trying to get to. It's still a lot of firefighting at this point, the reactive thing. Proactive is the ideal, but we haven't been able to use the tool proactively the way we would like to. I give it an eight out of ten. I think it could be better. Usability is a factor. But, overall, it gives you a single pane into networking application performance.