Netskope Reviews

Our primary use case for the solution is data and DLP production. We deploy the solution on cloud via AWS. It is direction-based on the reduction capability, good direction capability, control prevention, data prevention based on the user activities, like upload and download. These things are based on particular user activity. We can control the data through results.

The UB and the Reverse Proxy are valuable.

The Reverse Proxy could be improved as it currently has limitations. I rate the pricing as five out of ten, with one being inexpensive and ten being very expensive. Additionally, the configuration and user behaviour analytics can be improved. For example, it's either completely blocked or unlocked, so there should be conditional consideration, which can be done on their proxy.

We have been using the solution for a year and a half.

The stability is almost 100%. I rate it a nine out of ten.

I rate the scalability an eight out of ten. Approximately 5,000 users are utilizing the solution. 

We have had a good experience with customer service and support. However, I rate them a seven out of ten because they take a long time to escalate tickets. It takes one week to escalate regular incidents while they respond to incidents for follow-ups. It should take a maximum of one to two days, and within 48 hours, everything should be addressed. So even though it is a low-priority issue, they should assist within 48 hours.

Neutral

The initial setup was a bit complex at first, but it got easier. I rate it a ten out of ten. The deployment is a continuous process because people joined and left the organization. So to get the solution to at least 60%, or 70%, it took about two months. Approximately two people are required for deployment.

The solution is affordable, and a licensing fee is charged yearly. Access to customer service and support is included in the licensing charges. I rate the licensing fees an eight out of ten.

I rate the solution an eight out of ten. The solution is good, but the configuration and user analytics can be improved. I recommend the solution to new users because it is a good tool, and the detection capability is very nice and lightweight. Additionally, I recommend they use the solution if it aligns with the requirements.

Netskope has a diverse portfolio range, which includes cloud access security brokers, content filtering, behavior analytics, and security management. 

Netskope needs to improve its stability. 

I have been using the solution for two years. 

Netskope is a scalable product. My company's 30 percent of the workforce is using the product. 

The tool's technical support is good. They have premium support options and will reach back very quickly. 

Positive

My company used Netskope because it is user-friendly and has seamless deployment. It has its own cloud and is not reliant on other private cloud providers like AWS. 

A new user will encounter moderate difficulty while deploying the solution. Deployment is easy for a person with a networking background. 

The tool's pricing is not too cheap or expensive. However, it can be costly for a small business. 

I rate Netskope an eight out of ten. 

We use the product for cloud application access.

The product's integration with VMware Workspace ONE could be improved. Additionally, they could add endpoint security features similar to Trend Micro.

We have been using the platform for 18 months.

I rate the platform's stability an eight out of ten.

It is a very scalable tool.

The technical support team takes too long to reply for different time zones. We have to give them all the information from the beginning per their protocol every time.

Neutral

It is a SaaS-based solution and is deployed on the cloud. It is very fast to deploy. We took three months to complete as we had to make many changes to the previous version. I rate the process a seven out of ten.

The product's price is average. We are receiving a competitive offer from Trend Micro Apex One. So, we are evaluating it.

We are evaluating Trend Micro Apex One.

I advise others to make an inventory of all the cloud apps. They should ensure all the shadow IT instances are included in their policies.

I rate the platform an eight out of ten.

We used this solution for policies that would manage private and public cloud storage applications. I'm the senior information security analyst and we are customers of Netskope. 

CASB has a lot of good features; their reporting and tracking mechanism is amazing. 

Deployment and policy tweaking were two areas where improvement needs to be made. The issues with policy tweaking were caused by the difficulty surrounding deployment and configuration. Netskope was not ready for the Mac environment and the support team didn't have sufficient knowledge to deal with Mac users. From a feature standpoint, I would have liked to see more visibility on the reporting side and easy disabling of Netskope. The solution did not have an easy API for integration. Setting up a reverse proxy was not easily accessible with Netskope so we decided to move to a different tool. 

I used this solution for one year. 

Lagging was definitely an issue, especially in the Philippines. I had to disable Netskope for almost all of our Philippino employees. It may have been something with the Netskope architecture as they use their own data center in Singapore and not AWS. Some of the ISPs in the Philippines were not able to get good connections to the Singapore data center. We have a huge employee base in the Philippines, the issue could not be resolved, and this was just not good enough for us. At the time we had around 350 users. 

I personally dealt with their support team, and the support was bad. I don't know whether anybody from a Windows environment had the same issue with Netskope, but for those in a Mac environment, it was a problem. I had to escalate it up to their VP, but the issues could not be resolved so we have moved on.

Negative

The initial setup wasn't too complex, we didn't have SSO in our organization at the time so creating user groups wasn't possible. It was one of the major criteria for them when we started deployment and had the CSM member from Netskope help us with the deployment. They were unable to help us figure out what the solution might be. 

Licensing wasn't cheap, particularly when you take into account the number of hours our team had to put in to get issues resolved, and even then they weren't able to get where the company needed to be. 

If you're a Mac user, I would not recommend installing Netskope on your device.

I rate this solution five out of 10. 

I have done a couple of implementations from small to large enterprise IT companies.

I have found the most useful features to be the Web Secure Gateway, CASB, infrastructural service scanning, and Zero Trust. Additionally, the UI is very simple to work with.

There should be some granular custom roles that are not available. However, this is on the road map. There are many devices that do not have the Zero Trust feature and other enhancements available which they should have.

In an upcoming release, they need to improve the reverse proxy. There are only a limited amount of applications that support it and are not able to be managed. Additionally, there should be improvements in the policy structure to restrict scrolling up and down.

I have been using the solution for approximately three years.

The solution is stable. However, if you do not keep the solution upgraded monthly you might run into some stability issues.

 The solution is suitable for small to large enterprise companies.

The technical support is very good with the premium service. They were very responsive with the solutions we needed and the tickets we were dealt with at a high priority.

The price of the solution is fair but it depends on your use case.

My advice to those wanting to implement the solution is you have to plan it out first. It is always good to know exactly how the solution operates before you are going to implement it. Plan it accordingly, rather than deploying it on all machines. First implement it on every business unit with some test users, test plans, test policies deployed, and test it out. Not all applications are supported by any of the security of the entire solution. Those applications that are not supported you have to bypass them. At this stage, only the deployment has to be done. You have a defined project plan and it is important to follow it.

I rate Netskope CASB a nine out of ten.

Netskope CASB is used in the company for a few shared IT cloud connections.

We are consultants. We manage the projects for implementation. We work with the customers.

Netskope CASB has improved our organization's security rather than its functionality.

The most useful feature of this solution is Cloud Control, which allows me to schedule cloud uploads.

The dashboard performance could be much better and faster, but because it is a complicated product, it takes time for the dashboard to process.

I have worked with Netskope CASB for a couple of years.

Netskope CASB is a stable solution. It is comparable to any other product.

I am not familiar with the scalability of this solution because we only use it for a limited number of endpoints.

We have about 300 endpoints with five to eight users each.

This is for one customer, who may or may not be increasing the usage.

The market is currently very difficult.

We have not contacted technical support.

We worked with an integrator and never had any technical issues.

Our clients did not use any other solutions previously.

The initial setup is straightforward. It is easy to set up.

We deployed it in the learning mode to understand what's going on in the organization. We activated it after a few weeks.

Netskope completed the deployment.

It's difficult to quantify ROI when it comes to security. It must be breached first.

Licensing fees are paid annually.

Fees are comparable to others. Pricing is somewhere in the middle.

There are no additional licensing costs, however, there are operational costs. The customer will have to hire an additional person to train him on how to use the product.

Our clients chose Netskope CASB because it was easy to implement, and maintain.

It's simple to use and configure. It provides a nice dashboard, and live data.

I would rate Netskope CASB a nine out of ten.  The most important factors are stability, performance, and features.

We use Netskope CASB to establish an audit trail of all the accesses to SAS applications, and other applications hosted on our cloud infrastructure. We use it for the identification of shadow IT applications. Additionally, we use Netskope CASB to have the visibility of all the applications hosted on the cloud.

The client size and architectural components in Netskope are far better than other solutions.

There could be better integration with other solutions. 

I have been using this solution for two years.

The solution is stable.

Netskope CASB is scalable.

The solution is easy to implement.

There is a license required for this solution and there are many licensing models available. For example, what applications are covered as part of the license.

I would recommend this solution to others.

I rate Netskope CASB an eight out of ten.

The solution primarily ensures the security of whoever's infrastructure as it relates to not only email but applications. It allows for the security of managed and unmanaged applications. 

Probably the most recent example of how the solution can assist a company is in terms of a false positive on a DLP. It was instituted to overcome a false positive due to the strain that was being used that was being captured as a positive issue. The false-positive was locking users out of their email addresses. This helped solve that issue.

Overall it's the supporting of not only the managed but also the unmanaged applications, which is quite useful.

This is a journey, this is not a destination. They're forever enhancing the solution to meet various and sundry requirements and needs. Just this year alone, they introduced the ability to support emails and being able to keep emails from a phishing perspective.

The automation offered by the product is pretty solid.

The initial setup is straightforward.

The training materials on offer are very good.

The solution can scale.

The stability has been pretty good so far.

The solution is always evolving and adding new features. However, I can't think of an area where it is specifically lacking per see.

I'm a reseller, so anytime we can get the solution cheaper I'm for that. From a pricing perspective, that wouldn't hurt. 

Their partner piece could be a little bit stronger than what it is right now.

The solution is still pretty new to the CASB environment.

We started dealing with the solution in November of last year. It hasn't been that long yet.

The solution is very stable. There are no bugs or glitches. it doesn't crash or freeze. Its performance is reliable.

The scalability is good. If a company needs to expand it, it can do so. It's highly scalable. It's one of the reasons why we chose the application over anything else. We've deployed it to anywhere from 50 users to 10,000 users.

I've never directly dealt with technical support. I've never needed their assistance. Therefore, I can't speak to how helpful or responsive they are. I have no personal experience. I also haven't heard any feedback from clients, which I take as a positive sign.

We found that the initial setup was pretty straightforward. It wasn't overly difficult or complex. 

How long it takes to deploy depends on the policies that a company has. It depends on what we're applying stuff to. It can range anywhere from two weeks to three months, depending on the policies that we need to adjust, amend and adhere to.

We typically do the installation for our customers. We usually sell our implementation services along with the solution.

The solution is designed as a SaaS.

The pricing could always be better, and they need to strengthen their relationship with their partners.

We are resellers of the product.

The product is a SaaS and therefore is always up-to-date. It uses microservices. We're always dealing with the latest version of the product. It updates itself.

Our clients use different deployment models and different clouds for deployment.

I'd advise other companies to use the solution, and implement it now rather than later. 

I'd rate the solution at an eight out of ten.

Their ease of use, the training materials that they got, and what the solution actually covers are all very good. That said, they're fairly new into the CASB environment. However, they have done a pretty solid job with customer acceptance, with providing products that really meet the needs of what today's SaaS-based environments really require. When you start looking at how many SaaS applications are out there, being able to manage and secure against a multitude of threats, the solution ends up being quite impressive.