NetSuite OneWorld Customer Service and Technical Support

Gene Hammons, MBA
Practice Director, Software Selection & Implementation at a consultancy with 1,001-5,000 employees
Good support even when issues are user training related View full review »
Antonio Lira
Pre-Sales at a tech services company with 51-200 employees
Customer Service: The service level with Netsuite is contract based, some customers who contract the services obtained very good results, but those who have contract basic service level have good results but, few days later. Technical Support: Technical support is a sensitive issue in Mexico, there are Netsuite partners across the country, but the lack of well-trained people is still a major unresolved issue, all technical knowledge in Mexico is concentrated in three partners throughout of the Country. View full review »
Kandiss Schulz
Director of Finance
I would rate technical support as a six to seven out of 10. View full review »
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