NetSuite OneWorld Customer Service and Technical Support

Gene Hammons, MBA
Practice Director, Software Selection & Implementation at a consultancy with 1,001-5,000 employees
Good support even when issues are user training related View full review »
Antonio Lira
Pre-Sales at a tech services company with 51-200 employees
Customer Service: The service level with Netsuite is contract based, some customers who contract the services obtained very good results, but those who have contract basic service level have good results but, few days later. Technical Support: Technical support is a sensitive issue in Mexico, there are Netsuite partners across the country, but the lack of well-trained people is still a major unresolved issue, all technical knowledge in Mexico is concentrated in three partners throughout of the Country. View full review »
Ady Oren
NetSuite Administrator and DBA at a marketing services firm with 501-1,000 employees
Tech support is very good. If the support rep does not know the answer, they are very quick to escalate to the right group. They have excellent documentation and assist with customizations. View full review »
Find out what your peers are saying about Oracle, FIS, SAP and others in ERP. Updated: November 2019.
379,343 professionals have used our research since 2012.
Adam Alalouf
Director of Information Systems at a energy/utilities company with 51-200 employees
Technical support is average to good. View full review »
Kandiss Schulz
Director of Finance
I would rate technical support as a six to seven out of 10. View full review »
Find out what your peers are saying about Oracle, FIS, SAP and others in ERP. Updated: November 2019.
379,343 professionals have used our research since 2012.
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