There are different inventory evaluation methods that you can use with NetSuite. It natively does average costs all the time. It does that just fine, however, if you were to use standard costs, it doesn't handle standard costs well. It's not a very sophisticated process handling standard costs. That's one caution I would make. If you're using standard costs, you really have to be very aware of that. This is one of its weaknesses. It does it, but it doesn't do it well.

The other problem that we had, or the other challenge that we had, was some of the MRP functionality was cumbersome. In 2020, the update of NetSuite that took place in September, they addressed a lot of that through the supply chain control tower. That made it more automated. They added a number of automated supply chain features, which supposedly addressed that issue, however, how well it addressed it, I'm not clear.

In NetSuite OneWorld, what needs improvement is the production planning functionality.

The solution does so much, but what would make it better is quantity break pricing, particularly a built-in functionality that automatically calculates the discounts into the final pricing based on the quantity you purchase. For example, if you buy less than one hundred, you'll get a specific price, and when you buy from one hundred to one thousand, you'll get a different price, a discounted price. This feature works for the sellers but not for the purchasers, so I want to add this to NetSuite OneWorld.

One aspect of the system that I find frustrating is the inability to return to the vendor profile from an invoice. When I click on an invoice from the vendor profile, and I wish to return to the vendor profile, the back button only displays an error message, causing me to have to start all over again. However, despite this minor inconvenience, I am an enthusiastic user of NetSuite OneWorld. Other systems, such as SaaS, Oracle, and Salesforce are not user-friendly and complex, making them better suited for larger companies. It is important to note that I may be slightly biased toward NetSuite OneWorld. Nevertheless, it is widely used by a majority of companies that go public, including our company before our IPO. This demonstrates the high value and effectiveness of NetSuite OneWorld.

Additionally, I have encountered an issue when I enter a journal entry and include the name of the vendor or customer, and save the entry, some of these names may not appear on a general ledger report. This results in blank main fields, which can be inconvenient as I have to go back to the journal entry and manually identify the vendors. Despite these shortcomings,  my overall experience with the solution has been favorable.

The issue of some names not appearing on the general ledger report could be considered a minor inconvenience, depending on the size of your data set. In our case, it has caused some frustration, and we have even tried to solve this with the help of NetSuite OneWorld consultants in the past, but they couldn't find a solution. They told us that this is just the way things are with NetSuite OneWorld and that it's a zero-entry issue. However, I cannot vouch for the expertise of these consultants, it's possible that there may be another solution.

There is one more issue but I am not sure if it's a human error, but when you try to trend balance sheets in NetSuite OneWorld, the balance sheet should be reported under a parent company. However, I've noticed that I cannot run a monthly balance sheet for subsidiary companies or for a consolidated report. This was also an issue in my previous company. I did observe, however, that a public company with only one or two subsidiaries was able to trend its monthly balance sheet under the parent company.

Regarding improvements in NetSuite OneWorld, there is a continuous improvement because NetSuite has this process where if a feature isn't available or isn't working fine, you can create an enhancement request which goes to the NetSuite support team. The team will work on the request. The improvement comes after a few months in the form of a new version. Every few months, a new NetSuite OneWorld release comes.

Right now, NetSuite OneWorld needs to be more mature. Compared to SAP, SAP is far more mature than NetSuite because SAP has been in business for more than twenty or thirty years, while NetSuite is newer.

NetSuite OneWorld has a lot of room for improvement, so my company keeps creating enhancement requests, and after some time, NetSuite improves the solution.

There is not a 20 year pedigree of pharma experience in the NetSuite channel. While there are many of these CMO Pharma companies rapidly moving to NetSuite, there are few consultants with true pharma experience. Those who have experience are stretched pretty thin. If you are planning to go this route, you should engage a consulting firm that has brought up several different ERP products to fill this knowledge gap and connect you with teams that have actual experience. 

Certain analytics features are missing that I've come to expect from other systems. Additionally, there are occasional issues with data accuracy that need to be addressed. Overall, deeper analytics capabilities would greatly improve the tool's usefulness for me.

Time entry for billable employees.

Not every field is queryable. Some entities are not available for multiple subsidiaries, which requires duplication.

Project collaboration through Dashboard Business Management and Relations Management is easy to perform, but it does need to be worked on as it is difficult for customers, suppliers, and internal users to use.

The Project Management User Interface is lacking. The UI could use an update to make it more user-friendly. Multi-subsidiary features could be improved to make the accounting process easier.

The solution could improve by having more integration.