New Relic APM Customer Service and Technical Support

Chris Lawther
Senior Infrastructure Architect at General Electric
I have used their online support. I don't think I've ever had a phone call from anyone, but I've definitely exchanged some emails with their online support forums, which has worked out well. View full review »
Sean Fernandez
CIO at ROLLER
Their technical support has been pretty good. View full review »
Avinash Goyal
Senior Specialist at Publicis Sapient
I've found technical support to be pretty good. They accept the new feature ideas quite readily and their SLA is also very good. View full review »
Learn what your peers think about New Relic APM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,905 professionals have used our research since 2012.
Giacomo Pallotti
Head of Engineering at Ziff Davis
I would rate the technical support an eight out of ten. View full review »
CloudArchitect2309
Cloud Solution Architect at a tech services company with 1-10 employees
We have not used technical support. View full review »
Chin Yan Keat
Product Manager at a financial services firm with 201-500 employees
New Relic doesn't have any offices in my country, so most of the time we have to use the web for resources or phone support for customer service. View full review »
CTOAndVp2210
CTO and VP R&D at a tech services company with 11-50 employees
We don't use the technical support. View full review »
SaadHussain
Solutions Architect at VaporVM
I have never been in contact with New Relic support. View full review »
Kevin Heidt
Software Developer at Cox Automotive Inc.
It has a good presence on the Internet, in terms of support and community. Answers are out there and easy enough to find. View full review »
Sunder Rajagopalan
Software Platform Architect at Change Healthcare
Their technical support is pretty good and responsive. We have a real good relationship with them. View full review »
Ben Bays
Principal Architect at Projekt202
We receive technical support as part of our subscription. View full review »
Technicab364
Technical Lead with 5,001-10,000 employees
The technical support is good. View full review »
SeniorSt9e39
Senior Storage Engineer at a tech services company with 501-1,000 employees
I have not used technical support. View full review »
Ahmed Nasir
Software Engineer with 1,001-5,000 employees
They have a pretty good technical support. View full review »
Philip Radovich
Systems Engineer at Griffin Solutions Group
The help from the technical support has always been good. View full review »
Learn what your peers think about New Relic APM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,905 professionals have used our research since 2012.