New Relic Other Advice

Iqbal Khowaja - PeerSpot reviewer
Chief Technology Officer at State of Hawaii

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools.

I'm using the latest version of New Relic APM, but I cannot recall the exact version.

My company has a dozen engineers using and monitoring New Relic APM.

I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications.

My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not.

My company is a New Relic APM customer.

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AS
Senior System Administrator at Q4 Inc.

We are end-users.

I'd rate the solution eight out of ten.

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AS
Senior System Administrator at Q4 Inc.

I'd rate the solution nine out of ten.

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Buyer's Guide
New Relic
March 2024
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
PINAR YILDIRAN - PeerSpot reviewer
Head of Service Development at Zorlu Holding

I'm not sure which version of the solution we're using and if it's the latest version or not. 

We'd recommend the product if budgeting is not a concern for a company.

I'd rate it nine out of ten. We were pretty happy with its capabilities. 

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Devendra Tiwari - PeerSpot reviewer
Group Engineer Manager at Embibe

I rate New Relic APM seven out of 10. I would rate it eight as a solution for startups. If you want to implement something quickly and easily, New Relic should be your first choice. However, I would pick Dynatrace to explore deeper aspects of special transactions and distributed setups.

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KA
Independent Contractor at Tierlinks

It works well, and it has a very good look and feel to it. However, it also has its limitations. So some clients may like it. That's why they will be willing to pay more for New Relic compared to any other API. It's fine.

Overall, I would rate the solution an eight out of ten. 

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PT
Director at Autonomous Thingz Pty Ltd

I would rate this solution as a whole a six, on a scale from one to 10, with one being the worst and 10 being the best.

When it comes to other people looking into this solution, I would advise making sure that if you're running into communities, to know what it does before you start using it.

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NM
Founding Partner at 2Five1

We highly recommend the solution for people who want to deploy large applications or applications with a lot of users. It will provide them with the necessary information to ensure the application performs as expected. We enable New Relic for the first three to six months. Once all the problems have been identified, we turn it off.

Then, we turn it on again on a particular period to see if problems can still be identified for that particular cycle. The applications we work on follow a particular cycle of operations. So, we normally turn on New Relic when we need to do a large volume of processing or complex processing on the applications.

Overall, I rate the tool a ten out of ten.

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LS
Engineer at a tech vendor with 51-200 employees

To those planning to use the solution, I would say to do as much setup as you can upfront with the technical support reps that helped set things up because trying to set it up later is more difficult.

I rate the support a six out of ten.

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Pradeep Ravichandran - PeerSpot reviewer
Solutions Architect at a financial services firm with 11-50 employees

I rate this solution an eight out of ten. Regarding advice, compared to Dynatrace, Dynatrace is adopting a lot more than New Relic. The problem is we are invested so much in New Relic. We are still trying to decide if New Relic is good for our company or if we should move to Dynatrace or SignalFx. I am not the best person to make that conclusion.

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PT
Middleware Specialist at a tech services company with 1,001-5,000 employees

You have to see the costs. If you want to scale to a larger system or you want to implement New Relic for the entire enterprise, the cost is going to be high because you have to run hundreds of servers. If you take the frontend applications, mobile applications, and required servers, there will be a huge load and traffic. Dynatrace is one of the alternatives. Our last customer wanted to scale, and they found Dynatrace to be better than New Relic in terms of features and price. 

I would rate this solution a nine out of ten. It is one of the best products. The customer used it for more than four years before moving to Dynatrace. We were happy with it. The alert mechanism and other features were quite good. 

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DM
Director at a tech vendor with 1,001-5,000 employees

I would rate this solution as nine out of ten. 

My advice is to have a project plan in terms of what you want to monitor. You can monitor various micro-services, but you probably want to restrict the monitoring to what exactly impacts the customers. Have a plan for implementation, the components you want to monitor first, the components you want to monitor later, and an automation strategy for synthetic monitoring. For example, for the right APIs, think about whether you can have monitoring using synthetic accounts.

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Shuaib Gill - PeerSpot reviewer
Test Lead Architect at a tech services company with 10,001+ employees

My organization is a customer of New Relic. 

I'd rate the solution eight out of ten. If it had better, easier integrations, I'd rate it higher. 

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PN
Senior Associate Consultant at a tech services company with 10,001+ employees

My advice to new users of this solution is it's easy to use and look for the most secure features.

I rate New Relic an eight out of ten.

I gave my rating because the solution provides simplicity and the license is one of the best compared to other tools.

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Rabindra Kumar Maharana - PeerSpot reviewer
Business Consultant at Laminaar Aviation

I was into this Dynatrace, a monitoring tool in my previous organization, but not now.

I'm now using New Relic APM at an organizational level rather than a personal level.

New Relic APM has an on-premise deployment; though my company planned to deploy it on the cloud, it wasn't successful, so another solution for cloud deployment is now being tested from AWS.

As New Relic APM is one of the best solutions in the market, my rating for it is eight out of ten. I didn't give it a ten because of the support, reporting, and UI/UX that need improvement.

I'd recommend the solution even to startups or novices planning to do some monitoring, and in the future, New Relic APM could compete with similar tools used by the experts.

At the moment, nine people, mostly software engineers, use New Relic APM within my organization. The software engineers get the alerts from the product.

New Relic APM requires maintenance by a minimum of three resources, and it would depend on the requirements, tools, and features. For example, my company currently uses three New Relic APM platforms, web, mobile, and desktop.

My company is just a user, not a partner of New Relic APM.

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PG
Marketing Executive at a financial services firm with 10,001+ employees

We are customers and end-users. 

Since we're working on a cloud-based deployment, the solution is always up to date. 

I'd rate the solution nine out of ten. It's user-friendly and has many automated features. I'd recommend the solution to others. 

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Sreenivasula Mukkamalla - PeerSpot reviewer
Sr.Engineer csit Quality Assurance at a tech consulting company with 10,001+ employees

My company is currently using New Relic APM.

Over a thousand people from different teams use New Relic APM within the company. My company currently has two hundred to three hundred applications, so even if New Relic APM is used occasionally, because of the number of applications it's being used on, usage of the tool could result in almost daily usage.

As New Relic APM is user-friendly, it's a tool I can recommend to others, but before making the purchase, you should utilize the free trial version, and also look at the sample dashboards provided by New Relic, which you can show to the customers to better explain how the dashboards look and what New Relic APM is used for.

My rating for New Relic APM is eight out of ten, as there's always space for improvement.

My company is a customer of New Relic APM.

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DP
Senior DevOps Engineer Individual Contributor at EML Payments Ltd

Our proof of concept has been successful.

Getting an order in and reporting is an industry in itself, don't think it can solve the problems it's not trying to solve. It is an application performance monitoring tool. Don't try and make it anything else.

The big problem with Splunk for us is that it can do everything. The thing that's nice about New Relic is it doesn't try and do everything, it does what it does. So far, it does it to satisfaction, but don't try and fill multiple holes in your toolchain with it. It's good at what it does.

We had some pretty informed opinions on what it was going to do. We knew where it wanted us to get, and so far it has cost the amount we wanted it to cost and done everything that we wanted it to do.

I would rate New Relic APM a ten out of ten.

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SF
CIO at ROLLER

You definitely need this product if you want scale and stability.

It fulfills what it's designed to do. Their constant iteration of features means it will always keep us well-informed about that particular requirement about the software.

We are also using New Relic with PagerDuty and Slack. They integrate pretty seamlessly. A couple of button pushes, and it was done.

We are using the SaaS version.

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AnandPatel - PeerSpot reviewer
Senior Specialist at LTI - Larsen & Toubro Infotech

I'd recommend companies try it out and see if they like it. 

I would rate the solution eight out of ten. We've been happy with it so far. 

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SR
Principal Architect, Payment Platform at Change Healthcare

Give it a shot. See if it meets your use case.

I have used the on-premise and AWS versions. The versions are very similar.

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KH
Software Developer at Cox Automotive Inc.

I just starting using it, but the product is pretty impressive.

We are hosting it through AWS.

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David Mizrahi - PeerSpot reviewer
Senior Back-end Engineer at Chegg Inc

I give the solution an eight out of ten.

I suggest anyone interested in using the solution should learn the query language first. It is a serious tool and requires a lot of time invested in order to understand how it works.

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CL
Senior Infrastructure Architect at General Electric

If you are looking to evaluate New Relic, compared it to other products, it is very powerful in terms of what it can do. However, it is a complicated to interpret some of the data which is provided with it. There is a trade off if you want to implement this product versus implementing something that is simpler and out-of-the-box, but not obtaining as much depth in what you can learn.

It has some advanced plugins for EngineX, which is a web balancer that we use. So, we do integrate with these, which is a little bit outside of their normal realm. There is also an Apache one that we use. The integration is good. Once you figure out how to install it and read through the documentation, it works as anticipated.

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Kuldeep Pisda - PeerSpot reviewer
Freelance Software Engineer at Self-employed

I rate the product an eight out of ten. 

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MM
Solutions Architect at a computer software company with 5,001-10,000 employees

New Relic APM is a mature platform, and in terms of features and maturity, it is up there with other APMs like Datadog and a few others. Therefore, it is definitely worth considering.

Overall, I would rate New Relic at eight on a scale from one to ten.

View full review »
AG
Senior Specialist at Publicis Sapient

The solution is more mature than a lot of options on the market. If a company is looking for something that offers a unified scalable solution where they can monitor everything in one place, then NewRelic is definitely the option they should look out for.

I'd rate the solution eight out of ten.

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PS
Director of Performance Testing at a tech services company with 201-500 employees

We are likely working with the latest version of the solution.

The product has been pretty easy, and it is quite user-friendly in terms of trying to understand it. New Relic looks more at observability as a key factor. With it, you have front-end observability and back-end observability. My suggestion to others would be to go over them and also see if they can look at getting the documentation that's available to explore New Relic and then start with it that way so that it's easier for them to get started.

The other part is once they are used to New Relic, they can also look into a bootcamp that's run by New Relic, or a workshop. If they could attend it and then go into New Relic, that would be easier. They do have certifications as well which would also validate the knowledge that they gain on New Relic. 

I'd rate the solution eight out of ten.

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Devendra Tiwari - PeerSpot reviewer
Group Engineer Manager at Embibe

There is a good bare minimum of required features for this tool, but if they are out to the in-depth analysis then finding a cross-dimensional relationship is not straightforward. It is difficult to implement.

If you are concerned about how your services behave, then New Relic shouldn't be your first choice. However, if you are considering New Relic APM, is a very affordable choice.

I would rate New Relic APM a seven out of ten.

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PT
Middleware Specialist at a tech services company with 1,001-5,000 employees

I rate this solution a nine out of ten. We have never faced any issues with this solution, and we are not worried about the technical capability. If we have a team that understands the system and the new capabilities, it can be used effectively.

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it_user341649 - PeerSpot reviewer
Architect Group Manager at a financial services firm with 10,001+ employees

I feel like it’s the best-in-class, and its differentiator is aggregation and the speed at which you can query large amounts of data. I don’t think any other product gets close. The easy of adoption, also. Start opening up servers and adding agents, and you’re done. You immediately have data.

Just get started. Pick something and try it. Regarding New Relic, you’re going to learn a lot about yourself even if you can’t afford it and you’re going to pick another solution. Too many of us do analysis paralysis on these sorts of things when you should just get started. That’s why trials are so valuable in the vendor space – if you have a way to try it out and you can immediately see the value, you can prove it to someone else.

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AT
DevOps and Systems Engineer at a tech services company with 51-200 employees

The solution is an excellent product for time series and operation analyses. It is a good and stable solution, has a good price, includes good usability features, and includes good support. 

I rate the solution a ten out of ten. 

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YK
Manager at a financial services firm with 10,001+ employees

We have a partnership with New Relic.

I'd advise potential new users to go through the docs first. They have very good documentation. Anybody who's going to start should first start with reading the documentation in order to get a good understanding of the product.

I'd rate the solution seven out of ten. I'd rate it higher if the browser rate was more reliable. 

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GP
Head of Engineering at Ziff Davis

New Relic has been in the business for a while. It offers a wide selection to attach a monitoring mobile app, server, and cloud. If you want to go with just one product, it fits all your needs.

We were using the on-premise version before going to cloud. So, we were using it on the physical data center, then we migrate to cloud and started using it with AWS. We haven't seen any different between the two products. We have been able to monitor in both.

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it_user336102 - PeerSpot reviewer
Application Performance Monitoring Lead at a energy/utilities company with 10,001+ employees

Implement APM and server on non-production environments as well, especially an environment where you are running performance testing from. BrowserPro should be a requirement, and you should look into New Relic Insights as it is a great diagnostic tool. Make sure you keep, at a minimum, a few months worth of detailed data as well as populating it with additional custom attributes or data from other systems.









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it_user344535 - PeerSpot reviewer
Information Technology Director at Ontegrity

If you want to save money, go for it. Time is money, and it saves you so much time to be able to find issues and to fix them.

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it_user342795 - PeerSpot reviewer
Senior QA Lead/Product Manager at Ontegrity

The error analytics thing – we always wanted that. This is something that is coming up in December. Geoanalytics will be super helpful. There’s always room for improvement, and they’re still getting there coming up with new ideas to make it super comfortable.

If they don’t want to build something on their own (and it all depends on company size, resources, etc.), an APM solution is the right answer. Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes. Stress testing, load testing, and evaluating performance. Each team has different ideas about how to use the reports, so it’s good for everybody. Different skillset people can use the entire NR suite for different reasons. It’s the whole package.

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it_user342795 - PeerSpot reviewer
Senior QA Lead/Product Manager at Ontegrity

I really love it. I’m not a developer, but I can just walk up to a developer and ask them to push some data so I can see what’s going on. It’s very easy. The whole ease part; once the code is pushed I just wait to see what events occurred.

If they don’t want to build something on their own (and it all depends on company size resources, etc.) an APM solution is the right answer. Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes. Stress testing, load testing, and evaluating performance. Each team has different ideas about how to use the reports, so it’s good for everybody. Different skill set people can use the entire NR suite for different reasons. It’s the whole package.

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HW
Advisor-Product Consultant at Bachat

I will recommend the solution, especially for a large product. So that one can have complete monitoring from the front-end tool and back-end server side.

I rate the overall product an eight out of ten.

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Tapas Das - PeerSpot reviewer
Vice President at Serosoft

One administrator can handle the maintenance on the weekends.

I would recommend this solution to others.

I rate New Relic a nine out of ten.

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Sreenivasula Mukkamalla - PeerSpot reviewer
Sr.Engineer csit Quality Assurance at a tech consulting company with 10,001+ employees

I would rate this solution a nine out of ten.

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SA
IT operation manager at a tech services company with 201-500 employees

I rate New Relic APM a six out of ten.

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it_user344535 - PeerSpot reviewer
Information Technology Director at Ontegrity

If you invest in it and take the time to set it up correctly within the application, the sales and marketing information of the product will pay for itself within the first day or two.

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BM
Product Manager Cloud at Pricer

I'm just a consultant. I'm not a partner or a user of the solution.

I'm not sure if I have any specific advice to a company considering this solution as we are still in the early days of considering of this solution is the right fit. However, it's important to go through the process and examine a solution according to your company's unique needs. What works for our client might not work for everyone and vice versa. There needs to be a bit of research.

In general, I would rate the solution at an eight out of ten. It's a good product. It just depends on what you need as a company.

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RD
Director IT at a retailer with 10,001+ employees

This is a solution that I definitely recommend. If you want to keep monitoring your site and find the performance of it, this is a good option to do so. 

I would rate this solution and eight out of ten.

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it_user344943 - PeerSpot reviewer
Senior IT Operations Manager at a computer software company with 501-1,000 employees

When we're looking at new products, we look at whether the product works, how it works. Doing tests that are long enough is hard as no one wants to spend the time doing it, so I try to make sure that it won't take more than 14 days to set up correctly. If it's important enough, then the trials will be done.

It is one of the things that helps DevOps work in our organization and has helped stop finger pointing. It gives both sides enough info to help point us in the right direction of finding where an issue is. It gives us the insight into production to developers that operations doesn't want developers to have, and it allows them to use it all the time.

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GC
Director - Operations at FranConnect LLC

I rate New Relic APM an eight out of ten.

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it_user395046 - PeerSpot reviewer
Sr. Hybris Consultant at a tech services company with 10,001+ employees

I think all online applications need to have APM software implemented to actually knów the performance state of the application.

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AP
Technology Competency and Solution Head at LearningMate

This is one of the best tools that I have used. I have recommended it to customers in the past and would continue to do so. In summary, this is a very good product and the only real problem is that the cost is on the higher side.

I would rate this solution an eight out of ten.

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YK
Manager at a financial services firm with 10,001+ employees

The solution is a cloud-based software.

I'd rate the solution six out of ten.

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DC
CTO at Elo7

I use other type of software for database, e.g., MongoDB and GraphQL. It is easy to integrate New Relic with these third-party softwares. I don't spend more than one or two days for integration, as it's very fast. It can monitor our codes and third-party codes in these softwares.

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it_user339354 - PeerSpot reviewer
Managing Director/CEO at a tech services company with 51-200 employees

Just give it a go and see how it goes.




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it_user288351 - PeerSpot reviewer
CEO at Carousel Apps

Just go ahead and try it.

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it_user342744 - PeerSpot reviewer
Director of Corporate and Software Development at a consultancy with 51-200 employees

We’re very satisfied with it. We had a little difficulty plugging in some more of the advanced features. It’s so big and so complex, but New Relic does invest in education.

This is the best tool for gaining insight into SaaS or cloud-based applications that we’ve seen. Unless you’re going to roll your own solution, you pretty much have to use them.

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it_user344799 - PeerSpot reviewer
Lead Developer at a media company with 1,001-5,000 employees

We looked at the ease of installation, how easy it is to get it put and running to see what’s happening on your machine.

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it_user342780 - PeerSpot reviewer
Senior Software Engineer Team Lead at THE ICONIC

I like the solution so much I haven’t necessarily tried other products and don’t need or want to. Ask if the solution has the main features your stack needs. Does it support your languages, frameworks?

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it_user342747 - PeerSpot reviewer
Technical Director at a tech services company with 51-200 employees

Breadth of features, user experience, and constant development of the platform, as well as the value it’s adding to our business. Our products have grown with the New Relic platform; we see the value that people are getting from the platform. The data pretty much speak for itself – sign up, get a trial, and use it in production immediately.

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it_user342033 - PeerSpot reviewer
Director of Operations at Trulia

It’s a solid product. They continue to innovate year after year. They’re getting closer to a 10, but because of the speed of innovation I think there are a few disconnects within the suite/product line. That’s the main thing that keep sit from being a perfect solution, but they’re a very solid product and a very solid company.

It needs to be a cross-organizational evaluation. Can’t be Dev or Ops-only. The solution definitely needs to be low friction to get it into the environment. Being open to the customers in terms of what their product roadmap is and what the customer can expect, and then getting feedback from the customer to help them along as well is important.

Reviews are important. A lot of times other companies are trying to solve similar problems. People are going to be trying competitive solutions, so getting feedback is important to the vetting process.

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PG
Cloud Consultant at a tech services company with 201-500 employees

My advice to those wanting to implement this solution is for them to create a test environment and try different operating systems, such as Windows and Linux. Test different applications in both environments to see what fits the use case best.

I rate New Relic Insights an eight out of ten.

View full review »
IM
Owner at RP reaaliprosessi

They seem to have a new pricing model, and I would advise others to look out and ask them before buying.

The biggest lesson that I have learned from using this solution is that you don't always guess right. Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know.

I would rate New Relic APM a nine out of ten. It is a good product. There might be another product that is better than this, but this is the product that I use and recommend first.

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it_user342054 - PeerSpot reviewer
Engineering Manager at Survox

The ease of use, the information you can get out of it from the very little things you do – you get so much out of it. It’s very intuitive. You don’t have to read a manual – you just use it.

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it_user344799 - PeerSpot reviewer
Lead Developer at a media company with 1,001-5,000 employees

It’s easy to use, has a low barrier of entry, you can craft custom instrumentations, and craft your own metrics to get your own details out of it.

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M ANakib - PeerSpot reviewer
Senior Cloud Consultant at CloudThat

I rate the solution an eight out of ten. The solution is good, but the scalability can be improved.

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TF
System Administrator at a insurance company with 1,001-5,000 employees

My advice to others is this solution is working fine for me and it might most likely be for you too.

I rate New Relic APM a nine out of ten.

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BB
Principal Architect at Projekt202

I would recommend to go with New Relic.

It integrated well with Docker. They have Lambda support now, so it has been fairly seamless.

I have only used the AWS version.

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LA
VAP & IT Planning & Optimization Responsible at a comms service provider with 10,001+ employees

In my opinion, New Relic is a good tool, and if a colleague was asking my opinion, I would say "Go ahead and use it!" It is a good solution.

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it_user346830 - PeerSpot reviewer
CEO at Shared Technologies

If you are using Drupal you should get New Relic. I would say that even if you don't use Drupal, you should get it. New Relic helps us to improve our team quality and to get our projects done with best practices. It will help you get to know everything about your infrastructure.

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it_user342723 - PeerSpot reviewer
CTO at Lab Zero

They didn’t rake us over the coals to start extracting value, and there's no lock-in. We got really fast results times and it's a pleasure to work with. A growing suite of tools that work together, New Relic is going after bringing solutions to a contiguous set of needs. It’s a win for the clients, and it’s a safe bet for the future.

Understand whether you’re using a SaaS; the organization needs to be warm to the solution. Put together a PoC to show the value of the product – put it in a dev environment and start feeding it data to be able to understand the value of it.

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it_user267330 - PeerSpot reviewer
Plone developer. Python programmer. Technical project lead. at a tech services company with 501-1,000 employees

Search in the plugins repository to see if there's already a package for your CMS framework. Install que iOS/Android mobile app to monitor your sites and get alerts.

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it_user660 - PeerSpot reviewer
Data Center Expert at a tech company with 10,001+ employees
ROI - found key issues in the first month in the biggest Alexa-rated site that we own. View full review »
CC
Database Administrator at a music company with 51-200 employees

Honestly, at first, I was very hesitant about using this product. My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders. For us, they really helped a lot.

I would rate this solution an eight out of ten.

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RC
CTO and VP R&D at a tech services company with 11-50 employees

Go with it. It is a good product. It gives us the visibility that we need in monitoring.

The AWS version is easier to deploy than the on-premise version.

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FB
Technical Lead with 5,001-10,000 employees

New Relic is the best choice because the product has good dashboards, scalability, and environments.

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RG
Cloud Solution Architect at a tech services company with 1-10 employees

Evaluate it, because it supports almost all the popular run times. Most of the popular languages support this, like Java. So, it makes it adaptable and easy to use.

I work predominantly on AWS.

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PR
Systems Engineer at GRIFFIN Solutions Group

If you are looking for this specific type of application to keep a record of your inventory, then it does exactly what it is supposed to do.

We use their cloud version of it.

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KM
Chief Technology Officer (CTO) at a financial services firm with 51-200 employees

Don't be hesitant to reach out to New Relic in the pre-sales process to ask questions for help.

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it_user344856 - PeerSpot reviewer
Sr. Principal at a financial services firm with 1,001-5,000 employees

Engage the development community within the company early, and request an integration tool to make implementation easy.

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it_user342189 - PeerSpot reviewer
Software Engineer at a financial services firm with 501-1,000 employees

I don’t see us being able to operate without New Relic. It’s important to collect a lot of metrics, but it’s more important to identify the ones that are essential to your business purposes. Know which data are really important and what you should keep an eye on.

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it_user341436 - PeerSpot reviewer
Senior Software Engineer with 201-500 employees

You need to understand what’s in their stack, what technologies, what libraries, and it takes someone who has experience with those technologies to help make the decision. It also comes down to best bang for your buck, and I’d definitely recommend New Relic APM.

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it_user266814 - PeerSpot reviewer
Senior Technical Architect with 1,001-5,000 employees

Go ahead if you can afford it. You won't regret the decision.

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it_user347676 - PeerSpot reviewer
Director of IT/Operations at a computer software company with 51-200 employees

It's a great tool for monitoring infrastructure and application performance. The only drawbacks have been cost and a few issues with outages and monitoring/alerting failures.

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it_user344544 - PeerSpot reviewer
Sr. Software Engineer, DevOps at a manufacturing company with 501-1,000 employees

It depends on your business, but it's a very useful tool. If you're in the web, you probably need it.

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it_user116826 - PeerSpot reviewer
Lead Strategy Architect at a recruiting/HR firm with 1,001-5,000 employees

It's very good but still needs to be enhanced. Test it by implementing it, and in minutes, you will analyze the results and the dashboard and adopt it.







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it_user970416 - PeerSpot reviewer
Infrastructure Manager at Mobly

It easily integrates with PagerDuty, our on-call management and notification system.

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it_user344877 - PeerSpot reviewer
Problem Manager at a financial services firm with 501-1,000 employees

It loses points because our applications are running on Ruby on Rails, and our tech stack is not up to date, so there are some glitches integrating with APM. I'd like to see a fix for that.

Other than that, just go for it, you won’t regret it.

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it_user298440 - PeerSpot reviewer
Chief Technology Officer at a comms service provider with 51-200 employees

Start with a trial to get a sense of which components perform what kind of task, then divide your environment into applications and servers that require data retention, and those that don't. Put them into two separate accounts. The ones that require retention will eventually become a Pro account.

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it_user164280 - PeerSpot reviewer
Senior Service Manager with 51-200 employees

Certainly do so. Great product which helps in quality and performance assurance of your webapps. Also helps in troubleshooting issues and brings Ops and Dev closer.

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it_user344553 - PeerSpot reviewer
SQA Manager at a wholesaler/distributor with 1,001-5,000 employees

You’ll get way more data than you thought.

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it_user344553 - PeerSpot reviewer
SQA Manager at a wholesaler/distributor with 1,001-5,000 employees

It’s just so easy to set up and use with little training. The barrier to entry is extremely low and it adds a high-value.

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it_user343464 - PeerSpot reviewer
Senior Software Systems Engineer - Digital Experience at a comms service provider with 1,001-5,000 employees

We’re still evaluating it since it’s relatively new in our environment. Make sure you understand the cost structure and that the solution will work across multiple OSs.

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it_user163218 - PeerSpot reviewer
Sr Application Ops Engineer at a tech company with 201-500 employees

Have your dev team read the information about the product: it's capabilities and how to implement them. That will help a lot in the long run.

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it_user103896 - PeerSpot reviewer
Sales Engineer at a tech consulting company with 11-50 employees

Get over the SaaS security concerns.

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FF
Cloud Solution Architect at FCamara

We're just customers. We're end-users. We don't have a business relationship with the company.

I would recommend the solution to other organizations. We've had a good experience with it so far.

On a scale from one to ten, I would rate the solution at a ten. It's pretty much perfect for our purposes.

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it_user344805 - PeerSpot reviewer
Lead Software Architrect at a retailer with 51-200 employees

Install it. Doesn’t take up any extra resources or any time to install.

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it_user344805 - PeerSpot reviewer
Lead Software Architrect at a retailer with 51-200 employees

Just install it. It provides so much more than alerting of errors.

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it_user342075 - PeerSpot reviewer
Software Engineer at a pharma/biotech company with 51-200 employees

All the information is there, but sometimes it’s hard to figure out what it means. You have to have used it a number of times in order to understand where to look. It doesn’t tell you the whole story, it just gives you pieces.

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it_user300519 - PeerSpot reviewer
Head of Content and Backend developer at a pharma/biotech company with 51-200 employees

New Relic is a great SaaS which I will definitely continue using and will use in future products.

We're a very happy customer.

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it_user289662 - PeerSpot reviewer
Senior Software Engineer at a media company with 1,001-5,000 employees

New Relic was the market leader at the time. It still is, although there are more competitors now (AppNeta, sysdig).

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it_user344856 - PeerSpot reviewer
Sr. Principal at a financial services firm with 1,001-5,000 employees

The things that I would need are proprietary, and I don’t think that data can be pushed out to Insights. Take a look at internal processes to see what can be done quicker by Insight and make a good test case of it. You must present it as a better alternative to the existing issues. Get early adopters excited about it and build a relationship based on that.

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it_user344784 - PeerSpot reviewer
Sr. Ops engineer at a tech services company with 501-1,000 employees

Just go for it. When I show people what it can do, it’s mind boggling. What’s coming up in the new release -- wow!

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it_user342789 - PeerSpot reviewer
DevOps Engineer at a tech services company with 501-1,000 employees

New Relic is the right solution in my opinion. The light version of server monitoring is free with New Relic, and application performance index and error rate are the key features to look into.

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it_user165315 - PeerSpot reviewer
Performance Test Engineer at a tech services company with 1,001-5,000 employees

Check for scalability and application up time.

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it_user161667 - PeerSpot reviewer
QA Expert with 501-1,000 employees

This is a really awesome tool, giving you in & out of your entire backend framework in a cohesive manner. Also maintains history of data to help to find root cause of problems back in history.

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SH
Solutions Architect at VaporVM

For people who are comfortable with the cloud, this is the best option and a product that I recommend. So far, our customers are all happy with it.

I would rate this solution an eight out of ten.

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AN
Software Engineer at a computer software company with 1,001-5,000 employees

We don't have an AWS version right now.

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it_user399825 - PeerSpot reviewer
Software Developer at a tech services company with 1,001-5,000 employees

New Relic has a good separation between the data that you report and how you show it, along with data you get out of the box. My advice is about how to show the data in a way that it will be easy to reason with it.

You can build many different graphs, really try them all, and then decide what fits best for your organization. That's what we did. The way you handle data varies between organizations and even between teams in a organization, and the ability to show the data in different ways is very helpful with that.

New Relic always gets new things done. The system is always changing and in a good way. New features are always coming into the system and we are very happy with it.

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it_user344502 - PeerSpot reviewer
Linux Systems Administrator, Operations at a real estate/law firm with 501-1,000 employees

It's easy to deploy and maintain, and all bugs can be handled.

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it_user266244 - PeerSpot reviewer
NOC Engineer at a financial services firm with 501-1,000 employees

We are using it also for monitoring of Azure cloud.

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it_user4548 - PeerSpot reviewer
Senior Technical Lead: Automation and Performance Testing at a tech vendor with 501-1,000 employees

It is very simple to implement and it adds great value.

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it_user163950 - PeerSpot reviewer
Consultant Software Developer at a tech consulting company with 51-200 employees

It's a low risk strategy for system monitoring.

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it_user162618 - PeerSpot reviewer
Security Consultant at a security firm with 501-1,000 employees

It's easy to manage and its dashboards are understandable to C-level, APDEX is a plus too.

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SK
Senior Storage Engineer at a tech services company with 501-1,000 employees

Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there.

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it_user344508 - PeerSpot reviewer
Senior Software Engineer at a retailer with 51-200 employees

New Relic is great for DevOps and for a company that expects developers to do their own operations. For specialists they tend to have their own instrumentation tools.

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it_user1020 - PeerSpot reviewer
Head of Data Center at a tech company with 51-200 employees
Personally, I would like to have an options pages during installation detailing what can be monitored and allow me to only select certain parameters to be reported. Also, network usage of the tool should also be profiled as it might consume a significant amount of your bandwidth if you have many servers being monitored. View full review »
it_user343407 - PeerSpot reviewer
DevOps Engineer at a tech company with 5,001-10,000 employees

If they did the asynchronous and stepped up with .NET ease of use it would be 10/10.

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it_user161835 - PeerSpot reviewer
IT Manager at a government with 5,001-10,000 employees

I believe that New Relic meets 90% of cases. So if you have low budget and little time to implement , this would be the best choice.

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it_user1000017 - PeerSpot reviewer
Product Manager at a financial services firm with 201-500 employees

The reason we chose New Relic is the pricing. I will rate New Relic APM an eight out of ten for review. Overall, New Relic is not as good as Dynatrace.

I have to understand my own system and I like the New Relic APM dashboard. The software could be faster and more automated.

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it_user344568 - PeerSpot reviewer
DevOps Engineer at Cvent

I would like to see the platform extended further.

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it_user342180 - PeerSpot reviewer
Developer, DevOps Team at a media company with 1,001-5,000 employees

Sometimes we just don’t know how to maximize the use of its features. If we had some additional training, that would help.

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it_user175095 - PeerSpot reviewer
Co-Founder at a computer software company

Please go ahead and try this and you won't regret having it.

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it_user344532 - PeerSpot reviewer
DevOps Engineer at a tech services company with 501-1,000 employees
Buyer's Guide
New Relic
March 2024
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.